AmericInn

Initial Business Response /* (1000, 5, 2015/09/16) */
I do not understand where [redacted] is understanding that she was charged an extra $130. It was very clear what amount that she was going to be charged when she checked in because I negotiated a rate with her. She stated that the front desk said...

that if she were to pay cash that we would lower the rate for her...which is entirely untrue. I have attached the signed registration form (which includes the rate along with the duration) and a receipt. She did not stay the entire duration because she was asked to leave the premises.
She was asked to leave because she left her children here ALONE with no parental supervision. There was a child approximately 5 years old and one that was approximately 2 years old. The only other living creature in the room was a dog. These children were left in the room for approximately 3 hours! Worried for the children's safety, we called the local authorities after making numerous attempts to call [redacted].
The $200 fee is being used to fix the damaged door that goes from the bedroom to the den area of the room. It is clear that the damage was done by the dog in the room. The dog had torn down the curtains on that door. Please see the pictures attached for the door. Please also reference the notation on the signed registration form regarding the damage policy. We also used the damage fee to clean the room. We spent numerous hours cleaning the room from top to bottom. We had to shampoo the carpet 3 times. I explained to [redacted] exactly what the $200 is being used for when she called me.
To sum it all up, it is my belief that [redacted] is making up part of this story because of the circumstance of being evicted from the hotel. At no point did we ever state that her total of her room would be lower because she would pay cash. We have never made this a practice at the hotel and we will never make it a practice. If we do anything at all, we like to secure credit cards in case an instance like this were to happen. It was very clear to her that she had a negotiated rate of $55.00 when she checked in. The negotiated rate was set by myself.
If you have any further questions, I would welcome a call. We, as always, are always trying to be accommodating to everyone...as we should. This case, however, was a tough one to deal with...
Best Regards,
Steve [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The front desk lady DID tell me the total charge would be 330 and if she charged the card that WAS NOT MINE it would be a total of 461. The manager ( Steve ) was not present during that conversation. At the time of filing this complaint I had not spoken to Steve.
The incedence in which we were asked to leave is completely over exaggerated and I do not have a 5 yr old at all. The card that was charged is not mine and was not signed for by the card holder nor was anything initalled by the card holder either. So yes the amount needs to be refunded as they were not authorized to charge it.
Final Business Response /* (4000, 9, 2015/09/24) */
We stand by our decision to charge the card a damage fee (please reference previous photos submitted) for the damage that was done by the dog in the room.
We do not agree what [redacted] is saying about the total charge for the room being less if she were to pay cash. We have never made that a practice at the hotel at all. After reviewing all of the employees at the front desk, this was never told to her at any time. We have never lowered anyone's bill for the sole purpose of paying cash at all.
As for the incidence in the room...we never exaggerate in regards to emergency situations. The young children (2 children) were left in the room for a minimum of 2-3 hours. We had to call the local authorities because of this. This was enough of a emergency situation where social services had to come out to the hotel and ask us questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reviewed the response made by the management of AmericInn hotel of which I made a complaint about, and disagree with most of what she stated. I was next to my male friend who called management after I did, and he not once used profanity or yelled. I witnessed him tell her that he will contact an attorney and told her that he would like to come there with myself and take pictures of the damage that I am now "responsible" for. She said that was not allowed and only the credit card company would be allowed to view photos of the damages. He told her that didn't make sense, if I would be responsible for paying for damages I should be allowed to see them, because how would we know that they weren't taking or using photos of another room's damages. She was very short and rude with him and they ended their phone call. I called later that evening and told her that she was rude to myself and my friend and that I would be reporting her to corporate and she said fine, go ahead. It was not the male who she stated she gave the corporate number to, and the number she gave me was a reservation line. I asked them if it was the corporate office, and the gentleman I spoke with said this was only the reservation number. He then proceeded to give me the phone number to corporate. This is unacceptable to me, that the manager was already very rude, and then when asked for corporate's number, as a manager, she should have that information and gave me the wrong information either on purpose or wasn't doing her job correctly. I feel that overall, she gave myself and my friend the run around with the whole situation. We would have noticed that a bed frame was damaged before checking out and would clearly understand the charges. However, we are confident that there were not damages and are not willing to pay for damages that we know we did not do to their property and were not allowed to come back in to see for ourselves, which further makes our assumptions that they did not have damage to the property. Also in her response, she mentioned a birthday party. We did not have a birthday party at the hotel. We had a few family members meet us at the hotel that afternoon shortly after we checked in, and then ALL of us left less than an hour later to spend time with famiy elsewhere If they were to review the security footage you would see that we all left the room and didn't return until around 10:00 pm that night and upon returning it was only a adult and 3 kids. I do not accept these charges for damage and would like to continue the investigation and continue with my complaint.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with the response from [redacted] of AmericInn. I first do not agree with her response about giving me the a general phone number that is on her business card. I believe she may be correct when she stated the phone number she gave me for reservations was the number on her card, however; I asked Ms. [redacted] for the phone number to directly contact their corporate office to voice a complaint about the way she spoke to myself and my friend when we called her. She stated that she did not mean for me to misinterpret the information she gave me, but as the hotel manager, there should be no reason why she should not have given me the phone number that I asked for. As I have previously stated in another response, the gentleman that I spoke with at the phone number she provided me said to me that that particular phone number is used only to book reservations, and that he could provide me with the correct number to contact corporate. I think this was very misleading, and believe Ms. [redacted] knew she was giving me the incorrect phone number because she didn't have the proper evidence that it was anyone with me that broke the bed frame. And because when I asked for her name and the corporate number that I would be voicing a complaint about her specifically.
I again disagree also with the fact that my male friend that she spoke with was rude and certainly did not swear in their conversation. He has a very deep and loud voice naturally and she may have mistaken that for being "mean", however; I was present during this conversation and he simply said to her that we would like to come to the hotel to view the damages, because we felt it was unfair to pay for damages that we knew we didn't cause. I still believe that if there were indeed damages to the bed frame in the room we stayed in, how can they prove that it was from us and not from a previous visitor? I feel this is why she wouldn't allow us to come view the damages. And she didn't state the reason was because my friend was rude or anything of that reason, she simply said we weren't allowed to come view the damages because after she files a claim for damages the broken or damaged property is only able to be viewed as pictures and sent only to the credit/debit card company. I think that is unfair and leads me to feel that she was only making up the damages because she was upset that we had extra visitors for approximately an hour and felt they should charge us extra for that reason and made up the damages. There was no date stated on the picture, which leads me to believe that the photos could have been taken of any bed frame from any time frame and attempt to charge me for. I do not accept these charges and will continue to voice my concern.
Not only was Ms. [redacted] rude to both myself and my friend, but she has changed her story and stated that she apologizes for misinterpretation of what she has said, but if she was telling the truth, there would be no need to apologize for misinterpretation if she had done her job of answering questions with the correct answers, as a hotel manager should and Ms. [redacted] did speak to me I asked  her name and informed her that I would be making a complaint against her and she stated go right ahead.
Regards,
[redacted]

I purchased a car from this dealership after negotiating and settling on a out-the-door price (with taxes registration and plates)over the phone with one [redacted] who purportedly works with the dealership. When I went to make the payment, [redacted] was not available even though I had called earlier to inform him I was coming to the dealership to finish up the deal. I was told to make a down payment to "hold" the car. Before I made the payment, I specifically inquired if the agreement that I had with the [redacted] still stands and I received an emphatic "yes". Fast forward to the pick-up day: I met [redacted] at the dealership with the difference of the cost of the car and rode home with a 45 day temporary title issued by [redacted] together with a final receipt for the full amount of sale received by the dealership. Just when I thought I have had a clean transaction with this dealership, I realized my plate was not coming in the mail as promised so I made some calls and made a quick dash to the dealership. First encounter with [redacted]: I was told that there was an issue with my mail address so the plate and registration was returned. Second encounter with [redacted]: I was informed on the phone that my purchase did not include plates against what he and I have agreed all along! Last encounter: [redacted] showed me a paperwork that I have signed(in fine prints)showing that I agreed to pay Licensing, Registration and other documentation fee! He informed me that because my commitment fee was paid to another person,our deal over the phone and in person was null and void and that my signature speaks for itself. To reiterate; he prepared the documents for me to sign when I came to finish up on the deal with the rest of payment! This business has shown enough bad faith to me in this transaction and I therefore want to inform other unsuspecting people to be cautious when dealing with dealership. I would be pursuing other avenues to seek redress but I want to public to be know of my experience.