America's Best Value Airport Inn

Dear [redacted],
 
I am very sorry about the incident - you had booked on a 3rd party site and you have to be careful when booking for dates etc..as you mentioned no rooms were showing for the 10th as it was past the cut off time to be able to book so hotels.com did give you incorrect...

info.
 
as per when you showed up at the hotel the night clerk should have moved your booing back if possible, however he is new and in training.  We can cancel the booking but you will have to contact hotels.com and ask for a refund as they are the ones who have your card - let them know we authorize the refund as you did not use the room.
 
Aman

I have revisited this and again we show you used a debit card on your stay for the authorization (not a charge) and it’s your personal bank that is taking time to revert the funds.
In any case I have refunded $30 to your card [redacted] this morning as an actual refund.  You will most...

likely also receive the $30 back to you as well from your bank hopefully you will in good faith understand what I have been saying at that point.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I may suggest making a note on the bottom of the sign that restrictions apply. My address is [redacted].  
Sincerely,
[redacted]

Dear Guest, We are sorry to hear about your experience and want to remedy the issue.  Few notes: 1.  Our normal rate is 5.99 per day however we have seasonal periods such as the time you came where the rate may vary - the signs post that the rate starts from 5.99 and it is...

possible to go up.  I am sorry the front desk agent was not clear about that as she was still in training. 2.  I will check to see why the driver was not ready at your return, we park over 200 cars at the lot and being on time to pick up guests is a must for us. I will go ahead and refund you the entire amount plus the [redacted] cost - I can send you a check please confirm which address to send to.