American Wood Tubs

Ron took our first payment asked all the right questions for the tub then wanted half the money ,his man is really good at fraud. when the tub was "ready" he wanted the next payment and was shipping it. it never arrived he stopped answering the phone and emails my husband is an attorney I will see him in court

Same MO as the rest of the reviews. Ordered a custom Ofuro tub in 8/21, Ron sent the plans with bench and drain locations. Most of my emails and calls for status updates went unanswered. His email responses were that he would finish that week and send pictures that evening...never sent. Then when I pressed him further via email he asked for two more weeks, after two weeks he went back to not responding. Now the business phone won't even answer my calls, just hangs up. I sent a tracked letter to him demanding a refund per the purchase agreement and he still refuses to respond. Now I am in the process of hiring a lawyer. I'm in for $2000. His name is Ronald L. Mussetter Jr.

I wish I could give negative stars! I ordered a custom tub back in October 2021, and after speaking with Ron and mailing him a signed purchase agreement and check for $1900, we were promised our tub before Thanksgiving. However, that date came and went and we never heard from him. After over 2 weeks now of trying to communicate with Ron at American Wood Tubs, he has not called me back. We did some online searching, and this guy appears to be a scam. DO NOT order from him! It's been over 2 1/2 months since any communication. He apparently never intended to build us a tub. And if you google the address for his business, it looks on the map like it's a residential area? Totally not legit!

Between me and everyone else on this site, Ron M/ Ron L/ Paul- you are scamming people. I have the exact same testimony as everyone else on here. Ordered back in August 2021. Sent payment. You even had the gull to send me partially finished photos and asked for a drain location. No communication for over 30 days now. Ron- karma/ the law is going to get you sooner or later.

You should be ashamed of yourself, you worthless piece of human garbage.

Over a period of more than 2 years, I corresponded with a man who at first said his name was Paul. We exchanged many emails and a number of calls. He hand wrote a number of designs for a wooden bathtub. In our new home, we designed the bathroom to accommodate the wooden bath.

Paul, the other people who have been victims of his dishonesty called him Ron. It appears he changes his name. It also appears he changes the name of his business as others were ripped off by Drift Wood Baths. The man is a psychopath and fabricated many stories to gain my trust. Looking at his website he does not provide his name or address. The answering system he has on his telephone is bizarre. All of these points are red flags. Sooner or later the law is going to catch up with Paul/Ron. He is a very sad and desperate individual.

Ron must have fallen on hard times. He built my tub 2 years ago and I love it. He did everything a responsible business owner would do and I couldn’t be happier with the product and his excellent customer service. I’m sorry he fell on hard times, as he is talented and I would have recommended him to everyone.

Ron must have fallen on hard times. He built my tub 2 years ago and I love it. He did everything a responsible business owner would do and I couldn’t be happier with the product and his excellent customer service. I’m sorry he fell on hard times, as he is talented and I would have recommended him to everyone.

We ordered a tub, paid half the cost of the tub—several thousand dollars—arranged for a delivery date, and were then stood up. No tub was delivered. Since this time we’ve made several attempts to communicate with the company owner, but have received no further responses. He originally presented himself as very capable, and very professional. It was only when we tried to get responses to our communications that we became concerned. After the lack of delivery and further fruitless attempts to communicate, we decided to do more research. A number of other would-be buyers have had the same experience that we have, and we’re realizing this evening that there may in fact be no tub at all.

We ordered a tub, paid half the cost of the tub—several thousand dollars—arranged for a delivery date, and were then stood up. No tub was delivered. Since this time we’ve made several attempts to communicate with the company owner, but have received no further responses. He originally presented himself as very capable, and very professional. It was only when we tried to get responses to our communications that we became concerned. After the lack of delivery and further fruitless attempts to communicate, we decided to do more research. A number of other would-be buyers have had the same experience that we have, and we’re realizing this evening that there may in fact be no tub at all.

We purchased a tub from Ron on 11/17. We never received it as of 5/18. Promised us numerous times that it would be delivered. Had the gall to tell us he stopped working on our tub so he could work on the tubs of people who still owed him money. We had paid up front. He promised me he wasn't going to rip us off.
He lied.

We purchased a tub from Ron on 11/17. We never received it as of 5/18. Promised us numerous times that it would be delivered. Had the gall to tell us he stopped working on our tub so he could work on the tubs of people who still owed him money. We had paid up front. He promised me he wasn't going to rip us off.
He lied.

I ordered a tub from Driftwood tubs on September 12, 2017. Despite promises of deliveries it never gets shipped to me.

I ordered a tub from Driftwood tubs on September 12, 2017. Despite promises of deliveries it never gets shipped to me.

I purchased a custom bathtub on August 4,2017 and I paid for it in full as requested per business. Driftwood tubs promised a 6-8 week delivery. It has now been 5 months and I have not received my very expensive custom bathtub. Mr. Ron L contacted me twice promising shipment, once on November 17th and then again on December 21st. Mr. L has not shipped my tub and it’s been 2 weeks since the last form of communication. I designed my master bathroom in my new house around this handmade bathtub. I have emailed Mr. L 5-6 times in the past 2 weeks asking for tracking number. No response.

I purchased a custom bathtub on August 4,2017 and I paid for it in full as requested per business. Driftwood tubs promised a 6-8 week delivery. It has now been 5 months and I have not received my very expensive custom bathtub. Mr. Ron L contacted me twice promising shipment, once on November 17th and then again on December 21st. Mr. L has not shipped my tub and it’s been 2 weeks since the last form of communication. I designed my master bathroom in my new house around this handmade bathtub. I have emailed Mr. L 5-6 times in the past 2 weeks asking for tracking number. No response.

We ordered a tub from Driftwood Tubs in August 2017 and paid in full at that time. The promised delivery date was mid-October. It is now January 2018 and in addition to not having a tub, we are no longer receiving responses from Mr. L. The last communication from Mr. L was dated December 1, 2017 stating: "The tub is going to be done and I’ll ship it on Monday. You should have it either Friday or the following Monday." Four weeks (and six unanswered emails) later, there is still no tub and no communication.

We ordered a tub from Driftwood Tubs in August 2017 and paid in full at that time. The promised delivery date was mid-October. It is now January 2018 and in addition to not having a tub, we are no longer receiving responses from Mr. L. The last communication from Mr. L was dated December 1, 2017 stating: "The tub is going to be done and I’ll ship it on Monday. You should have it either Friday or the following Monday." Four weeks (and six unanswered emails) later, there is still no tub and no communication.

I believe this is likely a fraud. Ron at Driftwood seems to make good tubs from the photos we all see online. So I ordered one on August 26, with a delivery date of early October. Now it is December 27, and after about 12 failed promises by Ron, I have yet to see any shipped product. Ron's responses are erratic, and sparse. Most of the time he ignores emails or voicemails. The last response I have right now was from four weeks ago when we said he would ship the product within 3 days. I had to prepay over $3,000 to get this project started, and so far I am left with nothing. This will likely end up in court. I will update this post if anything changes.

I believe this is likely a fraud. Ron at Driftwood seems to make good tubs from the photos we all see online. So I ordered one on August 26, with a delivery date of early October. Now it is December 27, and after about 12 failed promises by Ron, I have yet to see any shipped product. Ron's responses are erratic, and sparse. Most of the time he ignores emails or voicemails. The last response I have right now was from four weeks ago when we said he would ship the product within 3 days. I had to prepay over $3,000 to get this project started, and so far I am left with nothing. This will likely end up in court. I will update this post if anything changes.

Ron is a textbook case. He promises to make a bathtub in 4-6 weeks, takes all the money up front, and then dodges your calls and emails for months. After 10 weeks Ron started telling us that he had already shipped the tub, and went so far as to send us a fraudulent tracking number. He then stopped responding to our emails, and we filed a fraud report with our credit card company.