American Window and Siding

BEAUTIFUL WORKDID EVERYTHING THEY SAID THEY WERE GOING TO DOVERY HONEST PEOPLEGREAT PRICE

Very disappointed with serviceNo one from the company came out to check the work and that the correct windows installedAlso called to have more windows installed in the garage but no one even returned my call or email

There was a simple mis communication the work has been completed as of today 2-13-it was caulking on a few windows not installation of windows, the homeowner paid us in full because he was HAPPY with our workWe have been in communication with him the entire time so that's not true also we have had some weather issues and when it comes to service work we try and fit this type of stuff in when we are in the area [redacted] American Window And SIidng Inc

We have been in contact and had a date set up to go do this service and the weather did not cooperate we cannot do in this weather I will get is scheduled next week at the end of the week when the weather breaks, it is a minor service and we have every intention of handeling this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] PSWe will see if this really happens or notI have been promised this before and it has not happenedWe shall see

This was a pre existing condition and years have passed by with LOTS OF RAIN AND SNOW and now it is leaking again, It should have leaked right away if the project was done wrong, I have no problem sending a crew out to look at the issue but there is no proof that the door is leaking because of what we didIt was leaking previously to our installation and now years later there is water coming in, might be from something else, this house was a forclosure and sat empty for a long time maybe leaking from gutters siding no idea, 99% of the time it is not from our doing again pre existing [redacted]

In the past year we have contracted SEVERAL times with this customer and every time we did windows they loved us and ordered more we have never had a problemThe last contract was for window we sold the deal days later we sent out our installer to do the final measure ordered the custom made window and that was itweeks later the homeowner contacted us and said that he didn't need the window anymore and could he have his monies back, We informed him that it was to late and the window was going to be delivered in a week and that we could refund him the difference for the labor portionThe bottom line is we just never got back together it is our busy season and for that I apologizeAs of today we are issuing a refund for the amount of $that is more than fair Thanks Donald [redacted]

Bottom line is I have always communicated with this customer mostly via txt and when the job was originally completed he was extremely satisfied and told me that it was a pleasure working with us and that he fights corporate America every day and it is pleasant to work with a company that does what they say they will doAnyway the contract states that we will CHECK all other windows and caulk WHERE NEEDED.We did that if he would like ALL WINDOWS CAULKED WE WILL COME BACK AND CAULK ALL WINDOWS TO MAKE HIM HAPPY [redacted]