American Society of Composers, Authors & Publishers

I am rejecting this response because:As previously stated - the Fresno Bee has mishandled the financial information that they were given not only at the initiation of this subscription, but also verified in telephone conversations There is absolutely no circumstance in which I would provide any further financial information to an organization that has proven to be so irresponsible Additionally, I have only just reviewed their ratings - and subscription "issues" - financial errors, missed subscriptions...seem to be an overwhelming concern with others.I continue to reject their response, I will not provide financial information to them at any time, and will stand by my sincere dissatisfaction and disappointment with this organization

Customer account has been confirmed that they are no longer receiving delivery and the outstanding balance will be waived as a one time courtesyThe account will be left with a zero balance and in regards of *** [redacted] , they are a third party vendor who process our collectionsHowever *** [redacted] is not a crediting reporting agency and this will not impact credit score or reflect on credit reportIf you have any further questions or requests please feel free to contact us at ( [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/04/15) */ We apologize for the inconvenience and have added the customers address to our do not mail list and will ensure that the customer will no longer receive subscription offers from The Bee Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

As per your request the account has been adjusted to a zero balance and [redacted] Solutions has been notified [redacted] Solutions is a non-credit reporting agency since this will not impact your credit score or credit reportIf you have any further questions or requests please feel free to contact us ***-***-***

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ While we can not guarantee porch delivery, we have reached out to the delivery contractor and asked if her/she could accommodate this porch service requestHopefully this will be corrected quicklyIf you would like to speak to someone directly regarding service, you can call [redacted] our Distribution Manager at (XXX) XXX-XXXXWe apologize for any inconvenience this has caused you

December 27, 2017Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Via: Fax (412)922-8656Re: Revdex.com # [redacted] RefundThis issue has been resolvedThe client was issued their refund check of $on December 19th.The customer had pre-paid for five lawn care applicationsThe 5th application was delayed because of weatherThe customer called on November 28th asking for a refund of the 5th applicationThe refund was issued in less than days.Should you have any questions or concerns regarding this matter, please do not hesitate to contact me.Sincerely,Andrea K [redacted] , ControllerL & M Lawn Care

We have no record of the customer attempting to cancel prior to the subscription expiration, however we elected to clear the balance and the attached letter is being mailed to the subscriber[redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12285203, and find that this resolution is satisfactory to me.I am hoping this does not give the Fresno Bee a favorable ratingI asked for all of this prior to submitting this complaint to the Revdex.com and was not followed up onIn fact the reps at the Fresno Bee didn't seem to take my complaints seriously nor did they seem to care at all about the poor service I was receiving from them

Customer account has been verified and will honor to waive off the outstanding balance which will reflect a zero balance. If you have any further questions or requests please feel free to contact us at ###-###-####.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12626801, and find that this resolution is satisfactory to meI also received a call from the business letting me know of the resolution which I sincerely appreciated[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12415815, and find that this resolution is satisfactory to me

My staff has tried to contact the customer to no availWe sent the customer her requested refund and have checked to ensure delivery has been made.***

We have located the customer's subscription orderThe subscription will start on 1/29/Attempts were made to inform the customer, but attempts to reach the customer has been unsuccessfulMessage was left on customer's answering machine advising of the subscription to start 1/29/

Initial Business Response /* (1000, 5, 2016/04/06) */
We apologize for any inconvenience we may have caused Mr***We have removed this address from the delivery list for the Northeast Neighbors publicationThat being said, we have already run the delivery lists for next week (4/13/16)
prior to this household being removed, but will work with the delivery contractor to not have the publication delivered next weekSince this address has now been flagged for non-delivery there should not be any further deliveries to this householdAgain, please accept our sincere apologies

Customer has been taken off the call list and cleared of any monies owed.***

I am rejecting this response because: On Tuesday, Revdex.com forwarded me a message that *** from the Fresno Bee stated I would be taken off their sales call listYet on Thursday and Friday, I received sales calls
It appears that I am still on the list and still getting sales calls just like the last months of 3+ unwanted calls a week

The customer's account has been cleared and the attached letter has been mailed to him.***

Customer's account has been cleared and the attached letter has been mailed.***

Customer was contacted and the balance has been cleared on the account