American Siding Inc.

I have been in business for more than years, as a corporationHave never had anyone complain about so many issues.She refused to give us the deposit due upon starting*** said to give her a couple days and I could get it thenWell almost a week went by and she would not answer her
phoneThen demanded I come by for all her issuesSo I met with them and told her I would take care of all the really minor issues, except her items that fell in the bathroomThey agreed and then I get an email telling me to leave her job and if we didn't get our stuff she was going to charge us for trespassing.Setting up scaffolding requires us to screw the braces into the roof system for safety. Shingles do not need to be replaced, they only require a small patch.We have been doing this way for over years and have never had a single problem. We also could have fixed that hole in the vent by either taping it or just cutting that part of the hoseShe refused to allow us to do anything for her. We always attempt to simply screw out the screws on the deck railing, but we are not always able to take the simple routeMost of the time we have to cut themIf we can reuse the railing we do or simply replace it. The drip cap was damaged before we did anythingIt was bentYou could not see it, the gutters were covering it up.Whoever did the roof did a really poor jobThere were several areas of the plywood and rafters that were very rottedThey even left out critical flashing, ice and water protection, and critical flashing in the area where we had to replace woodThe roofing was already buckled in that areaMy contract was not to fix any roofing issues, even though we were going to add step flashing for her.All the wood that she is referring to was rotted because the roofers did not put step flashing in that critical areaYou could not see how rotted it was cause the existing metal work covered it upWe were in the very beginning stages of the jobWe had started to do the repair, but it needed more productsFlashing and adding more woodwork to what we had startedThere were several other areas that also needed attention because of all the rotting. As far as any house wrapWe did replace rotted wood before we applied the house wrapEven though it was not even included in the contractWe did not have an option. As far as the items that got damaged.They were told when they signed the contract that all items on the walls need to be removed because of all the poundingIt is also simply common sense.We were even supposed to start her job in January and she decided to replace one of her wallsThat was the first delay, then had to wait on windows to be installed. As far as the deposit checkShe owes me much more than the $2,The material was special order is one problemThere is restocking fees involved. The fact that we removed the siding trim gutters railsReplaced rotted wood and applied the house wrap and taped the seamsand all the labor that was paid for almost a week worth of work. That total is way more than $2,000 We hardly ever even get a complaint, she complained about every single thing we did

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I requested a meeting with Mr. L[redacted] after his crew worked for 3 days but he couldn’t meet until 8:00 PM and it was dark outside.    He said he would patch the shingles.  I wanted the shingles replaced.  He said my entire roof, plywood and shingles, (5-years old) was dry rotted and needed to be replaced and that he could do the work for $14,000.  He then asked for a ($10,000) deposit to start the siding job.  I told him that if the roof needed to be replaced that I would have to purchase a cheaper siding material.  He said he could not get the material until I paid him.  I did not pay him the deposit.  He decided to have the materials delivered regardless.  That was his decision.    
The day after our meeting, I called 2 roofing contractors and the county building inspector.  The roofing contractors did an inspection and said my roof/plywood and shingles were in very good condition.  I only had 3 small areas of minor wood rot around the outer edge of the roof that needed patching.  They said the scaffolding screws should have been placed under the shingle tab, not on top, and that the shingles with screw holes would have to be replaced; not patched.  The building inspector said it was poor workmanship to put holes in the shingles, that the scaffolding was installed incorrectly, and that it did not meet OSHA standards.
Much of the siding, aluminum fascia wrap, soffit, house wrap and gutters were removed before Mr. L[redacted]’s crew started work.  The only damaged drip edge is along the area of the house where his crew removed the fascia trim.  I have pictures of these areas where his crew removed aluminum where gutters had never been attached and the drip edge is mangled there as well.  The drip edge is in perfect condition where Mr. L[redacted]’s crew did not remove the fascia trim.  I also have a picture of Mr. L[redacted]’s ladder lying directly against the shingles and bending the drip edge.  I brought this to Mr. L[redacted]’s attention during the first meeting and he did not have the ladder removed or the ladder position corrected until after I terminated his services.
    
At my insistence, Mr. L[redacted] and I met again a week later during daylight.  I showed him the additional damage done by his crew while trying to replace a rotten board in the eve and breaking up the shingles.  Please see the picture of the new wood, where it was cut and incorrectly installed by his crew. This action buckled the shingles and broke them.  
Mr. L[redacted] stated, “My contract was not to fix any roofing issues, even though we were going to add step flashing for her.”  He is correct, he was not supposed to perform any roofing.  He never mentioned flashing to me.  His letter to the Revdex.com is the first I heard of this.
 
At the meeting, I told Mr. L[redacted] what the roofing contractors said.  He told me that his guys were siding installers; not carpenters.  When I asked him how he planned on fixing what they had done, he could not provide me with sufficient answers.   He minimized, denied, and made excuses for his crew’s poor workmanship.  Mr. L[redacted] made it clear that he would not be able to be on the job site to supervise his men and I felt I could no  longer allow his crew to cause additional damage to my home.  It was at this point that I had to let him go.  He is correct.  I sent him an email asking that he to come retrieve his things and I asked him to give me 24-hour’s notice and that failure to provide notice could result in a trespassing charge.  I wanted to be home to ensure no additional damage was done to my home while his crew gathered their belongings and removed the screws from the roof.
             
Mr. L[redacted] stated, “We always attempt to simply screw out the screws on the deck railing, but we are not always able to take the simple route.”  This is untrue.  Please see the attached picture.  His crew did not attempt to unscrew the railing.  They simply sawed the railing off 4 posts in 12 different locations thus damaging it.  They took it down for their convenience to install the scaffolding when they could have worked around it or unscrewed it.  Additional mounting holes will now have to be pre-drilled, countersunk and mounted in a different location (one can’t screw new screws on top of cut old screws) to properly align it with the railing beside it and these additional screw holes will not match the existing railing design.  
  
Mr. L[redacted] states:  “We did replace rotted wood before we applied the house wrap.”  So far there are two locations found where his crew used house wrap to cover wood rot.  One is near the porch area and the other is at the bottom part of the wood corner.  Please see the pictures showing where his crew did not place the house wrap low enough to even cover the wood.  I have since hired another contractor to tear down the house wrap and repair these two areas.
       
I signed a contact with Mr. L[redacted] in November to retain him for the job.  Mr. L[redacted] knew my window contractor very well and spoke with him on numerous occasions before, during, and after he started the work on my house.  Mr. L[redacted] was well aware that I was having the windows and sliders replaced in my house and that they would not arrive or be installed by January or February. 
I request reimbursement of the $2,000 deposit I paid Mr. L[redacted] to be returned to me so that I can pay my new contractor to uninstall the old house wrap (to find and fix the wood rot), fix/replace the improperly removed railing, replace the shingles with 28 holes in them and the exhaust vent pipe with the 2 holes in it, repair/replace the mangled drip edge, remove the improperly cut boards/fascia and fix the shingles that were bent and broken all as a direct result of the poor workmanship provided by Mr. L[redacted]’s work crew.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I requested a meeting with Mr. L[redacted] after his crew worked for 3 days but he couldn’t meet until 8:00 PM and it was dark outside.    He said he would patch the shingles.  I wanted the shingles replaced.  He said my entire roof, plywood and shingles, (5-years old) was dry rotted and needed to be replaced and that he could do the work for $14,000.  He then asked for a ($10,000) deposit to start the siding job.  I told him that if the roof needed to be replaced that I would have to purchase a cheaper siding material.  He said he could not get the material until I paid him.  I did not pay him the deposit.  He decided to have the materials delivered regardless.  That was his decision.    The day after our meeting, I called 2 roofing contractors and the county building inspector.  The roofing contractors did an inspection and said my roof/plywood and shingles were in very good condition.  I only had 3 small areas of minor wood rot around the outer edge of the roof that needed patching.  They said the scaffolding screws should have been placed under the shingle tab, not on top, and that the shingles with screw holes would have to be replaced; not patched.  The building inspector said it was poor workmanship to put holes in the shingles, that the scaffolding was installed incorrectly, and that it did not meet OSHA standards.Much of the siding, aluminum fascia wrap, soffit, house wrap and gutters were removed before Mr. L[redacted]’s crew started work.  The only damaged drip edge is along the area of the house where his crew removed the fascia trim.  I have pictures of these areas where his crew removed aluminum where gutters had never been attached and the drip edge is mangled there as well.  The drip edge is in perfect condition where Mr. L[redacted]’s crew did not remove the fascia trim.  I also have a picture of Mr. L[redacted]’s ladder lying directly against the shingles and bending the drip edge.  I brought this to Mr. L[redacted]’s attention during the first meeting and he did not have the ladder removed or the ladder position corrected until after I terminated his services.    At my insistence, Mr. L[redacted] and I met again a week later during daylight.  I showed him the additional damage done by his crew while trying to replace a rotten board in the eve and breaking up the shingles.  Please see the picture of the new wood, where it was cut and incorrectly installed by his crew. This action buckled the shingles and broke them.  Mr. L[redacted] stated, “My contract was not to fix any roofing issues, even though we were going to add step flashing for her.”  He is correct, he was not supposed to perform any roofing.  He never mentioned flashing to me.  His letter to the Revdex.com is the first I heard of this. At the meeting, I told Mr. L[redacted] what the roofing contractors said.  He told me that his guys were siding installers; not carpenters.  When I asked him how he planned on fixing what they had done, he could not provide me with sufficient answers.   He minimized, denied, and made excuses for his crew’s poor workmanship.  Mr. L[redacted] made it clear that he would not be able to be on the job site to supervise his men and I felt I could no  longer allow his crew to cause additional damage to my home.  It was at this point that I had to let him go.  He is correct.  I sent him an email asking that he to come retrieve his things and I asked him to give me 24-hour’s notice and that failure to provide notice could result in a trespassing charge.  I wanted to be home to ensure no additional damage was done to my home while his crew gathered their belongings and removed the screws from the roof.             Mr. L[redacted] stated, “We always attempt to simply screw out the screws on the deck railing, but we are not always able to take the simple route.”  This is untrue.  Please see the attached picture.  His crew did not attempt to unscrew the railing.  They simply sawed the railing off 4 posts in 12 different locations thus damaging it.  They took it down for their convenience to install the scaffolding when they could have worked around it or unscrewed it.  Additional mounting holes will now have to be pre-drilled, countersunk and mounted in a different location (one can’t screw new screws on top of cut old screws) to properly align it with the railing beside it and these additional screw holes will not match the existing railing design.    Mr. L[redacted] states:  “We did replace rotted wood before we applied the house wrap.”  So far there are two locations found where his crew used house wrap to cover wood rot.  One is near the porch area and the other is at the bottom part of the wood corner.  Please see the pictures showing where his crew did not place the house wrap low enough to even cover the wood.  I have since hired another contractor to tear down the house wrap and repair these two areas.       I signed a contact with Mr. L[redacted] in November to retain him for the job.  Mr. L[redacted] knew my window contractor very well and spoke with him on numerous occasions before, during, and after he started the work on my house.  Mr. L[redacted] was well aware that I was having the windows and sliders replaced in my house and that they would not arrive or be installed by January or February. I request reimbursement of the $2,000 deposit I paid Mr. L[redacted] to be returned to me so that I can pay my new contractor to uninstall the old house wrap (to find and fix the wood rot), fix/replace the improperly removed railing, replace the shingles with 28 holes in them and the exhaust vent pipe with the 2 holes in it, repair/replace the mangled drip edge, remove the improperly cut boards/fascia and fix the shingles that were bent and broken all as a direct result of the poor workmanship provided by Mr. L[redacted]’s work crew.

I have been in business for more than 30 years, 20 as a corporation. Have never had anyone complain about so many issues.
sans-serif;">She refused to give us the deposit due upon starting. [redacted] said to give her a couple days and I could get it then. Well almost a week went by and she would not answer her phone. Then demanded I come by for all her issues. So I met with them and told her I would take care of all the really minor issues, except her items that fell in the bathroom. They agreed and then I get an email telling me to leave her job and if we didn't get our stuff she was going to charge us for trespassing.
Setting up scaffolding requires us to screw the braces into the roof system for safety.  Shingles do not need to be replaced, they only require a small patch.We have been doing this way for over 30 years and have never had a single problem.  We also could have fixed that hole in the vent by either taping it or just cutting that part of the hose. She refused to allow us to do anything for her. We always attempt to simply screw out the screws on the deck railing, but we are not always able to take the simple route. Most of the time we have to cut them. If we can reuse the railing we do or simply replace it. The drip cap was damaged before we did anything. It was bent. You could not see it, the gutters were covering it up.Whoever did the roof did a really poor job. There were several areas of the plywood and rafters that were very rotted. They even left out critical flashing, ice and water protection, and critical flashing in the area where we had to replace wood. The roofing was already buckled in that area. My contract was not to fix any roofing issues, even though we were going to add step flashing for her.
All the wood that she is referring to was rotted because the roofers did not put step flashing in that critical area. You could not see how rotted it was cause the existing metal work covered it up. We were in the very beginning stages of the job. We had started to do the repair, but it needed more products. Flashing and adding more woodwork to what we had started. There were several other areas that also needed attention because of all the rotting.  As far as any house wrap. We did replace rotted wood before we applied the house wrap. Even though it was not even included in the contract. We did not have an option. As far as the items that got damaged.They were told when they signed the contract that all items on the walls need to be removed because of all the pounding. It is also simply common sense.
We were even supposed to start her job in January and she decided to replace one of her walls. That was the first delay, then had to wait on windows to be installed. 
 As far as the deposit check. She owes me much more than the $2,000. The material was special order is one problem. There is restocking fees involved. The fact that we removed the siding trim gutters rails. Replaced rotted wood and applied the house wrap and taped the seams. and all the labor that was paid for almost a week worth of work.  That total is way more than $2,000  We hardly ever even get a complaint, she complained about every single thing we did.

Review: While setting up a scaffold system to install vinyl siding and trim, the contractor's crew damaged my shingles by screwing approximately 28 screws through (5-year old) shingles and roof plywood. One screw went through the exterior exhaust vent hose. (Shingles will need to be replaced and the vent will need to be patched). To set up the scaffold system, the work crew damaged my deck railing by saw cutting the deck railing from the post instead of unscrewing the counter sunk screws. (This prevents me from using the same pre-drilled holes and requires that I drill more holes into my railing and set the railing crooked compared to the one next to it because I can't put a screw on top of a cut screw that is embedded in the wood.)

While taking down the aluminum trim off the fascia, the crew bent up several sections of drip edge and tore some of it from under the shingles. (We will attempt to fix what we can and will have to replace the rest.)

The crew nailed house wrap over at least 2 sections of rotted wood. (All the house wrap will now have to be removed to check for wood rot.)

While nailing the house wrap, the vibration caused 3 decorative items to fall off shelves and break. No one asked me to remove the items before they started work. (More decorative shelf items will need to be bought.)

While attempting to fix a section of wood rot, the crew cut the boards too short and added 4 blocks of wood to compensate. One block of wood fell out. They jammed the wood under the roof in such a manner that it caused some shingles to buckle and break. They also cut the fascia board crooked and left a huge gap between the fascia board and the drip edge. (At least 4 boards will have to be removed,shingles will have to be replaced, new boards will have to be properly cut and installed.)

All the above mentioned damage to my house happened within 3 to 4 business days.Desired Settlement: I paid a $2,000 deposit before work was started. The work performed by the contractor's crew was performed incorrectly. I need to hire another contractor to remove the damage and fix everything correctly. I am requesting a reimbursement of my $2,000 deposit to be returned to me so that I can hire someone else to fix the damage to my house.

Business

Response:

I have been in business for more than 30 years, 20 as a corporation. Have never had anyone complain about so many issues.