American Screening

Horrible company. Ordered 20 test kits from this so called company. They charged Our credit card on 3/28 and never delivered the kits. After 10 weeks and many attempts to contact and email I was able to talk to a person. She said that they couldn't deliver the product but they never reverse the charge either. We Requested refund and she said it'd be done within a day. 3 days later after not getting the issue resolved we called back. They said they'd start the refund process but needed information. Same information that was collected from us three days prior. Then when challenged the person hung up as she did not have an answer as why they can't refund our money right away and we have to go through hoops to request our refund.

Do not order from this place.I ordered 2 8oz. bottles of hand sanitizer from them on 4/6/20. They immediately charged my credit card and sent me a confirmation e-mail. Then on 4/11/20 they send me an e-mail saying that due to the corona virus that delivery of orders may be delayed for weeks or even months. Then they started sending e-mails advertising their products. So here we are 53 days later and they have $23.61 of my money and I have nothing but useless e-mails. If they could not or would not deliver what I ordered they should have told me this and not charged my credit card.

This company should be shut down! They take your money and only on filing a dispute with your credit card company/bank do they send the order. Paid for expedited shipping it took three months, letters, emails, calls and only through my credit card intervening did they ship the order which I no longer need and they don't accept returns or give refunds!! See their google reviews!

Pirates. Buyer Beware. Take money deliver no goods. Internet robbery.

I am not at all pleased with this company or how they handle situations. We ordered hand sanitizer in the beginning of this pandemic, completely understanding that it may take a while to get it. We were told they would be getting their next shipment in in a week or so and ours would go out then, a month later nothing. Phone calls and emails were placed only to be lied to over and over again. Then we were told that they were not even getting the 32oz bottles which is what was ordered, paid for, and was promised to us weeks prior. Mind you, this whole time we have been charged for our product. 42 days after ordering they told us it would ship in 5 days. The problem isn't that the product wasn't available. The problem is that instead of being honest and telling us that they had no idea if and when we would get our hand sanitizer, they continued to lie and make us believe that we were indeed going to be receiving it in "a couple days". All of the lies and conflicting information and being completely ignored about it for the last week is what urged me to leave this review in hopes that it may save someone else in the future.

This company is the worst. They take your order and don't ship. It's been 5 weeks. you can't reach them and they keep sending email ads saying they can ship immediately. They charge you when they take the order. It's a SCAM> BE CAREFUL

Can get no information or tracking on my order. Also no answer on their phone line. Tried requesting refund to no avail. I ordered mid April and company said I would receive order in one week. Still have not received. Will not order from this company again

It is a terrible experience, I bought from this company more than 2 months ago, I checked with them first that the product was in stock, I still do not receive my order, and only the sales department is available, only to sell, but service to Client does not respond, they do not want to return my money, I have sent them hundreds of emails and they do not respond, I have contacted some people in the same situation and we have decided to file a complaint against this company

Customer service is horrible. I am unable to get through most of the time. I placed an order on 4/22/2020 and to this day I have not received my order. When I do the Live Support I get the runaround, 2 employees telling me my order shipped and another 2 stating it has not shipped. I'm not getting a tracking number so I believe my order has not shipped and they all have stated the products I ordered are in stock.

Terrible customer service. Forty five days ago, they charged me for orders they have been unable to ship, and STILL haven't shipped. Many phone calls and emails went unanswered. The few times that the phone calls were answered, all I got was lies. Apparently, I am not the only one having this problem with this company. Most reputable companies don't charge you for orders until they have shipped. American Screening charges you the day the order is placed--whether the order can be shipped, or not. I would leave zero stars if I could.

Terrible company. Order on 3/20/20 and has not arrived as of 5/13/20. Emails to customer service are acknowledged as received but no follow up. I've called the last three weeks. Spoke to customer service reps each of past three weeks and get same song and dance "a shipment of hand sanitizer arrived today and orders are being and processed" . They are unable to give me any estimate of shipping date. When I asked to cancel my order was told "all sales final." Contacted my credit card company to lodge complaint and stop payment.

If I could give American Screening NO stars, I would. Please do not purchase anything from this company they are a scam. Go online and pull up any review site (Yelp, Trustpilot, etc.) and you will see dozens of similar reviews from customers like me who made purchases on American Screening's website and have never received anything. I purchased a number of items on 4/5/20 totaling about $190.00. American Screening immediately charged my credit card the full amount the next day and I've never received any merchandise, never heard from them again, and am unable to reach anyone with Customer Service to help, either by e-mail, phone, or via their online Customer Service chat portal on their website. I'm actually wondering if they even exist!

Since giving up on ever receiving my merchandise, I have now been trying to reach them multiple times to cancel my order and get a refund but, of course, NO RESPONSE. I've contacted my bank to try to recoup the charges; they are investigating. In addition to this Revdex.com posting, I am filing a complaint with the LA Attorney General and the Federal Trade Commission about what a scam operation American Screening is! Furthermore, it is unconscionable that American Screening is taking money and cheating the public and healthcare workers out of receiving much-needed health safety products during this national crisis!

BOTTOM LINE: DO NOT PURCHASE FROM AMERICAN SCREENING LLC! YOU WILL BE SORRY.

Worst corporation ever, they prey on people in need, allowing the to make purchases for items they need, necessities. and 2 months later ... nothing ... their online chat isn't working and their e mail customer service responds back once a month ... horrible. I paid around 200$ and two months have passed and I still dont even have a tracking number. every time I can get a hold of anyone, they say " our warhorse just got a large shipment and we are working on fulfilling your order" 2 months ... thats not ok. you cant take peoples money and ignore them in a tie of need.

ORDERED 2 ITEMS ON 4/28. ITEMS WERE "IN STOCK" ACCORDING TO THEIR SITE. I HAVE MADE MULTIPLE PHONE CALLS. THEY NEVER EVER ANSWER. ANSWERED ONCE AND WERE UNABLE TO PROVIDE ME WITH AN HONEST ANSWER. MULTIPLE "CHATS" ONLINE- SAME RESULT. I WAS TOLD LAST WEEK BY "CHRIS" (ONLINE) THAT MY ITEMS WERE ON A TRUCK TO ME ON 5/4. HAD THE EXACT CONVERSATION WITH "CHRIS" TODAY. COULDN'T PROVIDE ME WITH SHIPPING/ TRACKING INFO. I CONTINUE TO BE MISLED ON THESE ITEMS (THAT ARE PAID FOR BY THE WAY). IF I COULD LEAVE NEGATIVE STARS- I WOULD. ZERO STARS

Don't waste your time with this company I placed an order 6 weeks ago still have not received it, I've tried contacting the company but get no response.

I have never purchased from a company that is run this horrifically. I placed an order back in March 2020. Received one item that I did not order and now they have marked the order complete.

Absolute scam. Ordered over 5 weeks ago and never received merchandise. Customer service will not answer an requests.

This is a fake company. ordered over a month ago and nothing came and no replies to emails and don't answer phones, contacting my credit card company to file a fraud claim. beware!

I ordered some office hand sanitizers on 3/24 and asked for a change in shipping address within 24 hours when I found out that our office was closed. Despite multiple emails, calls and other attempts to reach someone-I never did get a response to any inquiry. Emails were never answered. Voice messages were never returned. Attempt to find tracking via the email instructions that were sent out to everyone did not work. Package was shipped 3 weeks later to the closed office address without any response to messages and I missed the delivery. Had to work with UPS to arrange for pickup.

Very disappointed in the company and will be very cautious about ordering from them in the future for my office supplies and drug/alcohol testing supplies.

4/4/20 ordered 24 items, received 1 order is marked "completed."