American Roofing Company

Complaint: [redacted] I am rejecting this response because: AMSI has stated they agree [redacted] is due but will not properly reimburse for damages incurred to [redacted] while under their managementAMSI admitted in January that they had been dropped by their insurance company for claim abuse but now falsely state the reason they did not submit a claim is due to timingAMSI continues to refuse to send a check for reimbursementAMSI claims we owe a balance, though there is no contract to support their claim of overpayment on a different property and this overpayment was not mentioned until after we requested reimbursement for damagesWe request Revdex.com review this case furtherSee original complaint for full requestsBelow is the offline response from AMSIAMSI can send the key to our home of record in Imperial Beach, CA Sincerely, [redacted] [redacted] , I am here at AMSIs San Diego office and have talked with *** I agree that [redacted] is due to you for the Sofa, Ottoman, Desk, and Rug, in the amount of $ From ***'s perspective, their was no specific lack of admission on anyone's part with regards to the damages She had started a course of action to address the damages which did not meet your expectations You pursued the replacement of the items to meet your specifications We lost our window of time to pursue recovery of those costs from the occupant and the insurance company Had this been an insurance claim, the insurance company would have depreciated and prorated the amount of the settlement based on 5-year property, less the number of years in service Nonetheless, We'll credit your account account for the full amount of the replacement costs $1344.66, as I realize that this was certainly not a voluntary replacement on your part In resolving the repairs, we also need to address the negative balance of $in your account which was due to an an early departure of Military personnel This is in accordance with our agreement with you The difference of the $deficit and the replacement of $described above is $ I am willing to write that difference off to put closure to to the matter We have your key locked up here at your office If you want to let me know where to mail it, we can put it in the mail today If you are in agreement, please respond to the Revdex.com Complaint and note that 'Business and Consumer have mutually resolved, satisfied, and concluded and disagreement' Thanks, ***

The checks have been cut, totaling $They will be mailed out today to the [redacted]

( See Attachments ) Dear MrSkrobarczyk, ID# *** I like to apologize for all the inconvenience you may have had in you visit to our hotel. We are trying to make this place better for all our visitors working together with all the stuff members and
customes. Hotel manager will give a total amount of $refund.Today March 28th, at 10:am credit will be process, will take to business days to see the credit back in your accountAny Question or concerns please feel free to call at 245-754-1266. Also we like to invite you to give us the opportunity to change you experience with a second visitWill be an honor. Thank you*** ***

Revdex.com,
Thank you for your review and responseCan I modify my complaint to cover the replacement of the couch and rug, and repair of the desk? (And not include lost wages.)
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Business needs to give a timeline for resolution. Sincerely,*** ***

Initial Business Response /* (1000, 11, 2015/08/24) */
AMSI stands that it has not acted unethical or with negligenceThe property owner is justified in their disappointment with the tenants damage to the unit, but AMSI does not directly oversee a tenants occupation of a rental unitWe verified
employment and previous landlord reference as provided by the tenantWe are currently investigating as to whether the tenant provided fraudulent informationThe payroll check stubs provided by ADP appear customary and legitimateThe moinspection was provided as agreed, although it was rescheduled due to the tenant missing the original appointment dateThe owner advised verbally 'not to worry' about the addendumIf this was a miscommunication then the owner had the option to not execute the leasing agreement until fully satisfied that the contract completely addressed all concerns
Initial Consumer Rebuttal /* (3000, 13, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Employment verification
We believe that verifying employment "as provided by the tenant" does not satisfy the "use diligence in the selection of prospective tenants" clause of the leasing agreementPerforming diligence requires investigation with a standard of reasonable careVerifying employment using the name and number that is 1) provided by the tenant, 2) of an alleged supervisor of the tenant, and 3) not the HR or payroll department, should not be treated as exercising due diligence, especially for a company that holds itself out as experienced real estate professionalsWe could pay anyone off the street minimum wage and have them to do what AMSI didThe reason we paid AMSI $1,is for their experience and expertise, neither of which was evident in the work they performed in our caseThey are professionals and should be expected to exercise good judgment and apply professional standards in carrying out their dutiesNegligence is a failure to apply reasonable standards for members of their professionWe believe that the work AMSI and *** did was grossly negligent because they failed to perform the investigation that a reasonable person who is a professional in the industry would do
We hired AMSI because they hold themselves out as a skilled real estate professional and that they can help us to find qualified tenants through a more rigorous screening processLike any landlord screening a potential tenant would do, we trusted AMSI to satisfy their contractual obligation by verifying the current employment status of the tenantAnyone, never mind a professional, exercising due care would have called the HR or payroll department to verify current employment, rather than rely on anybody provided by the tenantGranted, this information could be a useful reference tool, but no reasonable person would rely solely upon it to verify current employmentEven if the paystub provided was not fraudulent, it is not determinative of his current employment status, but only that he was once employed thereAs a real estate professional in the industry for years and having extensive dealings with these matters, AMSI should have identified the fact that the tenant lied on his application before we executed the lease agreement and moved in our propertyOur loss could have been avoidedWe have tried for the past couple months to get a hold of the tenant's supervisor cited in the rental application without successOur discussions with Rent-A-PC's HR department clearly shows that the tenant was not working for Rent-A-PC at the time the rental application was submitted (he had been terminated more than a year before)We believe that it is not outside the realm of possibility that the tenants asked his friend to pose as his employer to get through screeningExperienced real estate professionals exercising reasonable care should be able to see through the hoax
We also tried to get a hold the tenant's prior landlord listed on the applicationWe tried calling multiple times in the past few months but again without successA testimony from this person may be the only thing to prove that *** indeed called and received a "glowing reference." We believe that a person's behavior does not change overnight and it is hard to believe that AMSI has performed the due care absent any detailed evidence of the callLandlord references are essentialAs a skilled professional in the industry, AMSI should have asked for more than one referenceIt is entire possible that the current landlord is providing a glowing reference just to get rid of him
Moinspection -
AMSI's response to this issue leaves out some key details
Friday, 1/- We requested via email for *** to perform the moinspection
Saturday, 1/- *** ***, AMSI agent assigned to our lease, responds via email and agrees to do so
Thursday, 1/- The lease commencement date
Saturday, 1/- The date set by *** and the tenant to do the inspection
Saturday, 1/and Monday, 1/- We send emails to *** asking how the inspection wentWe also tried calling *** without success
Monday, 1/- *** emails us that the tenant missed the appointment and that he instructed the tenant to take pictures himselfWe learned through the tenant that *** left the keys with AMSI's receptionist and told the tenant to pick up the keys and complete the mochecklist himself
Tuesday, 1/20, 10:am - We send email to *** that he still needs to do the inspection and expressed what he had done was not authroized
Tuesday, 1/20, 10:am - *** emails the tenant to reschedule the inspection
Wednesday, 1/- We perform the inspection with the tenant*** shows up as we are wrapping up the inspection
An important distinction should be made here: a modate is not necessarily synonymous with a commencement dateWe think it is reasonable to assume, if not already industry practice, that the tenant would not be allowed to move in before the inspection is completedThis protects not only the landlord, but also the tenantAs an experienced industry professional, AMSI should have known to not let the tenant move in before the inspection
As our agent, AMSI had a contractual and fiduciary duty to protect our interests by performing the tasks it has been entrusted to do and to promptly disclose all facts which might affect our interestsWe believe that AMSI breached its contractual and fiduciary duty because 1) AMSI did not perform the duties it had agreed to do, 2) AMSI did not promptly inform us this fact, and 3) the failure to perform its duties jeopardized our interests by giving the keys to the tenant before performing moinspection and without obtaining our prior approval
As to AMSI's contention that "the moinspection was provided as agreed," an important point to note is that the walk-thru was rescheduled and completed only because we demanded it and *** did not assist with the walk thru
Addendum to lease contract
As to AMSI's contention that we verbally advised them that the HOA addendum was handled, we really have no recollection of this communicationWe had requested ***, and he agreed, to have the addendum ready at the move in inspection on 1/*** did not bring one and nothing was doneWe believe that because the lease agreement had already been signed, the addendum alone would not be enough to back out of the lease agreementAlthough the HOA addendum does not make-or-break the lease agreement, we believe that ***'s handling of this matter is just another piece of evidence of AMSI's propensity to cut corners and disregard for professional standards for a licensed real estate professional
advertising
We were misled to believe that AMSI is an A+ rated Revdex.com accredited businessShould we have known that AMSI is not even Revdex.com accredited and falsely advertised as one, we would have not signed the listing agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Initial Business Response /* (1000, 9, 2015/08/27) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@amsiemail.com
It is unfortunate that the tenants continue to smokeUnfortunately we do not police tenant behavior as part of our management
agreementWe do serve appropriate notices, and I can see that we performed that taskIt is true that we had a charge for the thermostat of $and a charge to assist the tenant for $The owner failed to disclose in their report that we reversed the charges and absorbed the costs as a courtesy to the ownerIn reviewing the tenants payment record, I show a reasonably satisfactory payment record, and I show disbursements to the owner from their trust account with us made as agreedAMSI retains late payments as disclosed in advance per our management agreement, however there were no late fees collectedI feel badly for the owner regarding the tenants smokingOur leases clearly state smoking policiesWe are limited in the actions that can be taken to enforce such policiesAMSI did not cancel contract but we honored the owners request to terminate the contract
Initial Consumer Rebuttal /* (3000, 11, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Very courteous of the business to finally respond only after I've lodged a complaint through the Revdex.com, even if it's just to spin the situation to make it seem that they've done nothing wrongNow here's my response:
I understand if you do not "police tenant behavior" as part of your management agreement, but then what are you paid to do exactly as part of your management fee when the property owner alerts you to multiple lease violations thanks to complaints from various different neighbors? If the tenants are doing something that's a nuisance to others and creating a health hazard and safety violation serious enough to be a just cause for eviction according to the lease agreement, is it still not your responsibility to take some action as the property manager? So much for "performing the task" of serving "appropriate notices"; an "appropriate notice" would have been served within a reasonable period of time upon notification that there was a clear and ongoing breech of the lease agreement, not several weeks after the fact and only because the property owner had to email the hired manager every other day to check on the progress of those notices being served
As for your "absorbing the cost" of a maintenance repair "as a courtesy to the owner," I'm flabbergasted that you still seem to think that you were doing us this incredibly generous favor! You seem to have missed the part where we discovered that the maintenance repair we were billed for was BOGUSHere's a tip for you: next time you should at least make sure that the "repair" is for something that actually exists in the unitThen the unsuspecting property owner may just take your word for it
I'm glad that you show a reasonably satisfactory payment record if reasonably satisfactory means the rent always arrives sometime before the end of the monthAnd of course when the rent was late AMSI did not bother to collect any late fees (which they would've been entitled to keep as stipulated in the management contract) because that would've entailed work on their partAt least we know that their laziness exceeds their greed
So after nearly months of having to oversee the property manager pleading with him to do his job (and which in hindsight we could've just managed the property ourselves for the amount of time and hassle involved), I had expressed my exasperation that we couldn't wait to be done with the contracts with both the partying tenants and the aloof property managerThis was not a request to terminate the contract effectively immediately, but the property manager decided to interpret it that way as an excuse to get us off his backNot that I am sad to have the contract come to an end with such an irresponsible management company, but what was unbelievable was the fact that in doing so they've left us to deal with the tenants our own and violated their own management contract which stipulates a 30-day notice to terminateThere were days left to go in the month and we were told that they would inform the tenants that the management agreement was ending effective the end of the monthEven this would have been fine with us except that they did absolutely nothing during the days left for the transition, including not informing the tenants on time so that they were still wiring the new month's rent payment to AMSI, which then got rejected and left us with another month of late rent while the new payment logistics had to be sorted out
I have to say that I'm truly stunned at the owner's response to my complaintTo be this completely unprofessional, dishonest, indolent, and unheeding of the terms of your own contract, he still expects that his company deserves a commendation for what he seems to think was a "satisfactory job." It makes me wonder who they scam to stay in business
Final Consumer Response /* (3000, 14, 2015/09/03) */
***Document Attached***
Please see 7(a) where it states that the agreement may be canceled by either party with days notice
Bottom line: it is not right for this incredibly dishonest business to try to keep the full leasing fee having decided to abruptly terminate their contractFurthermore, I am also seeking a refund of the management fees for all the reasons I have thus explained in detail

Sorry to hear about the issues reported I wanted to acknowledge the complaint but need to collect information from our office representatives and have already initiate the request for additional information I will follow up as soon as possible Thank you, *** ***

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
In talking with *** ***, he provided the following feedback
-All fixtures and finishes are 25+ years old (original DBC
unit)
-Unit was in rental program for 10+ years and constantly rented
-No capital improvements were made on property during the time it was a rental
-Offered these credits in order to show good will and honor the 10+ year relationship w this landlord:
Reimbursement for the cost of new security box, $
Reimbursement for the excess use of electricity: $
Reimbursement for the amount requested from last work order: $
Reimbursement for cost of new light fixture: $
What are the specific items and costs for the items that are being identified as 'beyond wear and tear'? Please forward the e-mail referenced from Sylvia or any other e-mails of an unprofessional nature
Initial Consumer Rebuttal /* (3000, 7, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr ***'s responses are unacceptable, however, in alignment with the stance AMSI has already taken in prior email exchanges, i.elack of responsibility for significant damagesTo address Mr***'s points, as quoted by Mr***, one by one:
It's interesting that Mr*** makes such a blanket statement concerning fixtures and finishesThe refrigerator is less than years old, and I would find it hard to believe that Mr*** can confirm the age of the carpet, for example, as well as other items
The statement by Mr*** stating that the unit was in a rental program for 10+ years is a little less than a blatant lieDuring a year period, I entered into separate, non contiguous, rental agreements with AMSIIt was not a year continuous agreementIn between
each rental period, when I reclaimed by unit, it was always left in good conditionIt was only during this final one year agreement, that the unit was released back in horrific condition
It is true that during each of the
three non-contiguous rental periods, there were no capital improvementsHowever, there would be no reason, during these brief rental periods, to make capital improvements, when I knew I would be reclaiming my unit
AMSI did offer the credits listed, however the credits are seriously insufficientI
have already sent a detailed listing to Mr***, identifying all of the damages and costs associated with remediationI will forward this information, as well as the aforementioned email, sent my Ms***, in which she displayed less than professional behavior by referring to me as "delusional", to Mr***
It's still unclear to me, and not addressed anywhere, why I was suddenly charged a $departure inspection fee on August 5th, only after I began engaging AMSI over damages and missing items upon my return on July 31st
And further that items listed as part of this departure inspection, included restocking of items, such as bath towels at a total cost of $135.00, when AMSI knew I was reclaiming my unit July 31st, and the inspection apparently happened
sometime just prior to my return (although AMSI is unable to provide a specific date, other than 07/2015)
I have already spent over $3,to replace the
carpeting and kitchen flooring, due to damagesThis obviously does not include the costs to repair damages to artwork, kitchen counter tops, furniture and the security boxI am also at a loss to understand why, since AMSI must
have known when these damages occurred, why they apparently did not retain security deposits from the individuals who rented my unitRegardless of the age of the unit, if the unit is 25+ years old, yet delivered in good, rentable condition, that does not give AMSI carte blanche to allow damages without recompenseQuite frankly, if I were to offer my unit as a rental to AMSI, in
the state in which it was delivered back to me, I am convinced that they would refuse it as a rentable unit
I am at a point now, where I realize, this entire situation will not resolve to either party's satisfactionAMSI has taken a stance that clearly shows their lack of commitment to customer service, professionalism and accountability
In the future, I will seek the services of other, more responsible property management companies and I will make sure to alert colleagues, friends, social media and others that, in my
opinion, this company is not worthy of anyone's business

The checks have been cut, totaling $70.00. They will be mailed out today to the [redacted]

Complaint: [redacted]I am rejecting this response because: AMSI has stated they agree [redacted] is due but will not properly reimburse for damages incurred to [redacted] while under their management. AMSI admitted in January that they had been dropped by their insurance company for claim abuse but now falsely state the reason they did not submit a claim is due to timing. AMSI continues to refuse to send a check for reimbursement. AMSI claims we owe a balance, though there is no contract to support their claim of overpayment on a different property and this overpayment was not mentioned until after we requested reimbursement for damages. We request Revdex.com review this case further. See original complaint for full requests. Below is the offline response from AMSI. AMSI can send the key to our home of record in Imperial Beach, CA.    Sincerely,[redacted]
 
[redacted],
I am here at AMSIs San Diego office and have talked with [redacted].  
I agree that [redacted] is due to you for the Sofa, Ottoman, Desk, and Rug, in the amount of $1344.66.  From [redacted]'s perspective, their was no specific lack of admission on anyone's part with regards to the damages.  She had started a course of action to address the damages which did not meet your expectations.  You pursued the replacement of the items to meet your specifications.  We lost our window of time to pursue recovery of those costs from the occupant and the insurance company.  Had this been an insurance claim, the insurance company would have depreciated and prorated the amount of the settlement based on 5-7 year property, less the number of years in service.  Nonetheless, We'll credit your account account for the full amount of the replacement costs $1344.66, as I realize that this was certainly not a voluntary replacement on your part.
In resolving the repairs, we also need to address the negative balance of $1700.00 in your account which was due to an an early departure of Military personnel.  This is in accordance with our agreement with you.  The difference of the $1700.00 deficit and the replacement of $1344.66 described above is $355.34.  I am willing to write that difference off to put closure to to the matter.  
We have your key locked up here at your office.  If you want to let me know where to mail it, we can put it in the mail today. 
If you are in agreement, please respond to the Revdex.com Complaint and note that 'Business and Consumer have mutually resolved, satisfied, and concluded and disagreement'.
Thanks, [redacted]

I am organizing a meeting at my office to discuss this today.  I understand that another team was working vetting communications from the Consumer directly.  Let's agree to one point of contact to address and I am sure we can agree on a resolution more quickly.

The consumer and I are reconciling the facts to work towards a conclusion off line

Complaint: [redacted]I am rejecting this response because:
We have not received any information regarding the tenant's insurance policy in which we were told in writing each tenant would be purchasing. The couch would have been covered if such insurance policy was purchased, and we paid out of pocket to replace with no reimbursement received or indication there would be reimbursement from AMSI, the tenant, or the tenant's insurance policy. AMSI failed to inspect the property despite several requests.
The length of time for their investigation is unacceptable. The damage was reported to AMSI in January.
Mr. [redacted] has been communicating directly with us. We will notify Revdex.com when this is resolved to our satisfaction. Thank you Revdex.com.Sincerely,[redacted]