American Refinishing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is my understanding from talking with the son, when he was in my home,that American refinishing does not replace drains, as he did not have the training or tools to perform the task at handTherefore, I believe it is my best interest to have someone qualified in removing drains, remove the drain, to avoid complications later on down the roadI am requesting a full refund of the moneys spent on my bath tub and will have someone else complete the work as I don't feel comfortable moving forward with [redacted] or his mother in my homeRespectfully, [redacted] APRN

This company refinished a bathtub 4 years ago and did a very nice job - we were happy with the results. A couple months ago, we noticed a small wear spot in the finish and contacted the company because we had a 5-year warranty. They called back promptly, an appointment was set, and the technician came on time. However, when I said we would like some additional work done that we were willing to pay for, he said he didn't have all those supplies with him but would come back and take care of everything - the warranty work and the extra work for $35. We set a date. He didn't show up.
I called back to ask what happened at least twice. A week later, the technician left me a message saying it was all his fault, he'd put the wrong date on the calendar and to call him back. I did but got voicemail. For the next month, I called both the business phone number and the technician's phone number (always voicemail). No one returned my phone call. I finally left a message saying we were done being patient and we would now seek another company and pay for service that should have been free in addition to contacting the Revdex.com. Still no response.
We were very happy with the product and the employees and have no idea why we were dropped with no explanation. A couple years ago, I recommended them to a friend who had a similar experience: she left a message saying she'd like a tub refinished, and they never responded to her. Very disappointed with this follow-up. They should at least stand by their warranty, and we were willing to pay for the additional work.