American National Insurance Company

This company is so awesome that I have already referred them to a close friend The work and follwere both excellent Totally exceeded my needs and expectations
Will definitely call them again!

I have been doing business with Easy Heating & Cooling for yearsHe is very reliable and have great customer service! He is always willing to go the extra mile to make sure my needs are met

Easy Heating and Cooling replaced my year old air conditioning unit This included the compressor, coil, furnace, new drip pan and ductwork modifications I am extremely pleased with their work They were courteous, they protected our carpets, and cleaned up each day I felt their prices were reasonable and I will not hesitate to use them again

Very professional , excellent and knowledgeable workers with great customer service skillsService provided in a timely manner with reasonable pricingDefinitely would recommend this company to others

Very professional, friendly and satisfying! I will definitely call Easy Heating & Cooling every timeMy problem became their priorityI am 110% satisfied with the service provided!! My experience with Easy Heating & Cooling has been very positive and I give an absolute recommendation to anyone needing service!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response requesting me to validate the policy holder information is not relevant to addressing the sales and marketing practice behaviorMy complaint is directed at the sales and marketing actions rather than a specific policyIn fact, the client does not want to reveal himself for fear of retaliation by the agent directly I have had other professionals share similar negative experiences on behalf of their clientsIn fact, one professional indicated this insurance company will go as far as voiding their own client's cash value surrender checks AFTER they are issued

From: *** *** [mailto:***] Sent: Monday, July 27, 8:AM To: drteam Cc: CCImage_mb Subject: *** Importance: High When making contact to resolve this issue I was advised
by the consumer that the consumer had already resolved this matter with a supervisor from American National Insurance Company and no longer needed assistanceI had also asked for the policy number and was not given the policy number in order to proceed forwardWe closed this complaint because the customer said it was resolved and our help was no longer neededIf you have received additional information will you please send it to [email protected]? Please include the policy number so that we can investigate furtherOur customers are important to us and we want to make every effort to resolve this matter *** ** *** *** *** ACS Corporate Complaint Coordinator Corporate Relations and Compliance American National Insurance Company One Moody Plaza Galveston, Texas Phone: Email: [email protected] Fax:

MRSmith is a man of his wordI caller him on a Saturday morning.He said that he had a full day of calls to make.He said he would do his best to get to us,but it may be late in the day.Mr Smith called me at appox.8:PM.He came over and repaired my ac.Thats service you do not see very often.Great company

Easy Heating AC is a great company, they are a very dependable company, he makes sure they get the job doneHe will not leave until the job is done or he has solve the issue you are having!! I have the up most respect for the company! I have used there company several times and I have been impressed each timeIf I had to rate them on a scale of 1-with being the best I would rate the company a 10!!!!

Easy Heating and Cooling came to our rescue! Very professional, polite and reasonably pricedWorking diligently until the job was done Thank you so much Enoch and crew!

The technician, Robert, was awesome! He was very professional, great work ethicHe completed the job fast and did more than I expected More important is that he got my dinosaur SC unit up and running!!!

Please see attached file.

In your initial letter you stated that you and our insured wanted to sit together to discuss your accusations. We requested information in order to research and arrange such a meeting. Then contrary to what was in the initial complaint you advised the insured did not want to be identified. With out sufficient information we are unable to research and determine what if any wrong doing occurred. However in response to your accusations American National Insurance Company always strives to perform in an Ethical and professional manner. If you have any additional information that would be helpful such as an Agents name will you please send it to [email protected] We will be happy to assist you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Calvin B[redacted]