American Home Shield

This is the worst company I have ever had to deal with regarding customer service and is a waste of money to say the least. I believe they have one person in purchasing since you are put on hold for 2 hours or more which happened 3 days in a row to my wife. You are better off saving your money vs. dealing with this company, unless you like being on the phone for extended hours of time. Also, they will make up rules as to why they do not cover certain items. Who ever is running this company needs to get clue on how customer service works or shut down the business.

Not very customer oriented. I have been having a reoccurring problem with my range oven turning on the broiler while baking. It does this without warning and has burnt a turkey and some pies. There is no way to predict this event and a repair person per AHS policy will not do anything unless he sees it happen. I suggested that I videotape the next occurence so they can see what the displays are showing. AHS refuses to accept this suggestion which leaves me with a very unsafe and unpredictable situation. This problem has happened without warning 4 times in less than a month. It almost started a fire with the turkey and is a very dangerous condition. Research on the web shows others having similar problems and the only fix is replacing the oven control board. This leaves me with a very difficult situation.

American Home Sheild is the worst company I have ever delt with. I have had a broken AC for 3 weeks now. I have called numerous times waiting on hold for 45 min to hour each time. I always get a different story. One excuse after another. I cant believe they are still in business.

AHS in my opinion is the wrong company to use because they will do anything to avoid covering a claim. I will never use them again. Stay away from this company!

DO NOT GET AMERICAN HOME SHIELD!! BY FAR THE WORST COMPANY EVER! I REGRET THE DAY I SWITCHED! TOOK THEM 2 MONTHS TO REPAIR A 200 DOLLAR PART ON MY FRIDGE. THEY HIRE LOW COST CRAPPY CONTRACTORS WHO ARE JUST AS BAD AS THEY ARE. YOU WILL FET THE RUN AROUND ON PARTS. LITERALLY TOOK THEM 2 MONTHS TO ORDER MY PART. PLEASE PLEASE PLEASE DO NOT HIRE THEM!!!!

I used AHS once and found that I can manage finding someone on the internet to do the job myself instead of paying $100 for the service call and the monthly $42 fee plus parts and labor. Once I figured this out I tried to cancel so I read the internet site for AHS on how to cancel and the only way is to call them. So, I called them and cancelled. A month later I received a bill for $42.00 so I called them and they said they would take care of it don't worry about it. Now I have a bill for $84.66 and they say I have to speak to the retention department so the nice lady at AHS tried to connect me and she could not get through to them and its 1230 in the afternoon. I asked if I could email them and they said no the only way is to call. They make it so had to cancel service and the make it so inconvenient for you at the same time still charging you until its fully cancelled. Do not get service with this company its a scam. If you want a discount for appliances its cheaper not to use t

I've had AHS for 7 years for 2 properties. Over the years, their service has been, at best, mediocre, but we endured. First, they will send out contractors that should never be on their list of referrals. When you complain to them about the experience regarding said contractor, you are treated like a pesky annoyance that they don't have time for - but they sure have time to keep taking your money. Customer service is abrupt and rude - which is why I would always prefer scheduling service calls online - IF AND WHEN it was working. As of late, the reason I decided to take my business elsewhere, is because we needed to schedule a service call for our rental property. They claimed they could not do that until I paid an unpaid service fee from over a year ago (of course, this does not prevent them from continuing their monthly ACH from your account for that years time). I questioned how it was that I owed something from over a year ago and was never contacted or notified? It didn't make sense to me that I would not have received notice after notice attempting to collect $75 bucks (AHS isn't that kind). The lady I spoke with (escalation dept - HA) could give zero explanation as to why I never received billing and had no evidence to substantiate their claim that I had ever been sent a bill. She talked over me robotically that a bill must have been sent. Therefore, I am supposed to pay a service fee (that I most likely had already paid) AGAIN so that they would resume providing me the service that I had been paying for all along. when I commented that I'd been a customer for many years (always paying EVERYTHING owed) and is this how you handle long term customers - all over a $75 discrepancy? AHS could not prove to me that I had NOT paid. After determining that its time to take my business elsewhere, I did my research and found a cleared check cashed by AHS for the said amount and timeframe. It is clear that they would rather put the customer on the defensive, make you prove your payment to THEM before honoring the contract you have been paying diligently for years (and without much use to boot). There has got to be a better place to spend my money. Bye bye AHS - you have lots of improving to do ! That is clear by your 94% negative rating.

Long term AHS customers, Cancelled our plan today, waste so many hours calling AHS, constantly on hold. It took 1 hour of being transferred 3 x today, and given 2 different. phone numbers to call for trying to cancel. So I looked up the corporate phone number to try to get assistance, quickly I was given another phone number. I said this is one of the main reasons we are cancelling, Lack of customer service, I don't have 90 min. to spend for each phone call to AHS. Not to mention recently AHS charged our account 3X the amount of the monthly premium. Their customer service reps are not even capable of transferring calls to the correct dept. It is definitely not like it use to be. And there are other top ten companies in the USA that will treat you like a customer. And AHS is not on that list.

I have called them out on two different issues and both times have not been happy. First time maybe right but handling badly with a water issue. We made to repair and paid an inflated rate for what they did, but workers were great. Second call several months later was horrible. Took three visits and none resolved completely/mainly because each person didn't know what they were supposed to do and did not have things to correct the problem or what they were suppose to do. If you think that is vague you will know how I felt!

This service is a waste of your money. Every single repair service they've sent to us has done a horrible job. Every single time one of their vendors has "fixed" something for us, it's had to be repaired again or completely replaced within a month. Most recently, when we had no hot water, we were made to wait 4 days with no running hot water for a technician to come out. They gave us a 6 hour window that we had to wait for them, missing an entire day of work, and then they showed up over 2 hours beyond that time frame. The technician then refused to diagnose or even touch our hot water heater and left. American Home Shield called that a service visit and expected us to pay $80 for it. When I disputed the claim, explaining that we'd waited 4 days for an appointment, had to wait through a 6 hour appointment window when our day finally came, they showed up over 2 hours later than that, and then refused to service our hot water heater, they said that counted as a service call and we would have to pay. It is a scam. They work with low rated companies who do a terrible job and overcharge you for it.

Very Poor Company. Not Recommended. Signed up for AHS through W[redacted] F[redacted] Mortgage. The oven would not heat up. Called AHS. Long wait times on phone. They sent request to local Phoenix company. After two day wait the company called to say they didn't service the brand (Decor) but they would pass the request back to AHS and they would call. Didn't hear back so on second day called. AHS gave me name of local company. Didn't hear back. Second day called Local company (Arizona Value Appliance). Appointment 2 days later for between 8 and 1. Arrived at 3:10. Said fixed, no change. Called Local company again to report no change. Referred back to AHS to start over because "ticket had been closed". Only possible value in AHS is a major system replacement.

I have had a very bad experience with American Home Shield for the last 3 years. It is very hard to reach them when there is an issue that needs to be resolved. The latest service request to fix my house heater did not get addressed for 2 weeks, and we had to stay in cold temperature during this time.

Now I am trying to cancel my request, and cancelling is also becoming an ordeal, staying over the phone over 30 minutes before hanging up the phone as no one picks up the phone.

Do NOT deal with this company!!! I paid for the service for 3 years. When I finally needed the repair, after submitting the service request, I got a phone call saying that another company will call me. However, no one contacted me. We went without heater for 2 days. I finally paid someone else to get my heater fix. I just called them to cancel the warranty. They said someone from the cancellation department will call me within 48 hours. AGAIN, AVOID THEM!!!

Do NOT contract with American Home Shield. This company contracts with low grade vendors that do not provide good service. I've had problems with pool companies and Plumbers supposedly on "Emergency calls" that do not even call within 24 hours. After waiting on hold for 30 minutes with AHS you will get customer service that is rude and people that clearly do not want to take the time to give clear explanations of their own company protocols. Clearly AHS doesn't really care if your issue is resolved by the low grade vendors they contract with to "help" you with your home problems.

Someone can you please investigate this company: American Home Shield. At first it seems like it gives you hope; especially as a single parent with a disabled daughter. This is nuts that I have to pay for something and still has to call people that can really help me outside of this company warranty. I hope something can be done ASAP. Just find out if they are able to back up the contract or not. If so, do so;; if not, just do not charge anything and give people their money back. Otherwise, please help us cancel as I have been on the line at least 30 minutes or more and no one has come to the phone yet. I am right no on hold and need to just cancel this program. HELP ME please to get out of this. I hope they do not take any more monthly payments for my automatic payments. They have been doing so since April - that's 4 months; and now August is right around the corner. I can tell you more if you need me to I am[redacted].
Thanks!

Very poor service. This company seems to be so big they can't get anything done.

I have had them for years and they have been nothing but problems! Always deny claim, send contractors that find all "extra" things to charge you! I would love to see this company investigated by someone.

Don't do it!!! I am sitting without air conditioning in Phoenix for 4 days now. it is 108 degrees outside. The AHS vendor never called so I reached them finally and they said it would be over a week and to call AHS and get another vendor.
I immediately called AHS, waited over 40 minutes on hold and was told they would not dispatch a new vendor without confirmation.
Called again this evening. Waited over an hour on hold and when a rep finally came on, I was disconnected! Still without AC. My AHS is worthless!!
Do yourself a favor, stay away from them!

American home shield is a terrible company. They do not honor the terms of you contract. They claim that items that can be repaired will be replaced but in reality this only applies to smaller lower cost items. It takes a very long time to get someone on the phone and they never resolve any issues. There is no follow up after a service call and when an appliance isn't repaired properly, they just keep sending the same company regardless of the results. My AC unit has been out for over 2 months, the company they sent never fixed the problem never even diagnosed it properly and never came back to finish the job. They came several time with no results, yet AHS insists on sending them regardless of their poor performance and won't allow for another company to come.

Our hot water heater broke on the coldest weekend this winter and contacted AHS. They sent a plumber who determined it needed to be replaced. Instead of allowing the plumber to get the correct heater in order to quickly resolve the problem, AHS's policy is to put in an order for one to be delivered. Four days after our initial contact, the heater arrived and it was faulty. AHS said that it was now a warranty issue and it was up to us to get the replacement from the manufacturer. We would also be liable for the fee to get the plumber back in. We told the customer service representative that we wanted to speak to a supervisor about this and was told that we could only speak to one once in a 24 hour period. Since we already spoke to one today, we would have to wait until tomorrow. Needless to say after a week of long phone calls and no showers, we are still waiting.