American High School

Poor customer service/support. Services not rendered and they refuse to refund me. They're making me pay a full year even though child is not enrolled
Poor customer service/support. Services not rendered and they refuse to refund me. They're making me pay a full year even though child is not enrolled. I've contacted leadership and billing to rectify the issue to no avail. Scamming at it's finest.

Counselor asked me to wait to withdraw my son so she could talk to him. Next day I withdrew him, they account dept. said NO REFUNDS.
Paid tuition on September 19, 2019, had to call everyday for status. Finally got them all necessary documents to enroll him in classes. We were sent user Id and password that did not work. On Wednesday, September 25, was given access to the orientation, which must be completed before any classes are released. My son did not complete the orientation, which concerned me. I addressed it with the counselor, she decided to open the classes. He was put in 9 th grade classes instead of 10th grade classes. He did not complete any work for 3 days, no communication from counselor. I spoke with her on Wednesday, October 2, told her I wanted to withdraw him at that point because I was going to have to put him somewhere else. She convinced me to let her try to speak with him and assured my that there would be no problem to withdraw and receive a refund. The following day I called her, to see if any work was done however, he had not even logged in to his classes. At that point, I withdrew him. No discussion from her on refund of the tuition that was paid in full. I called Friday, October 4, 2019 and could not speak to anyone I had spoken to before and a gentleman told he would work it out. Since then that person is nonexistent and I was told NO REFUNDS. Then after numerous attempts I was told they would only give me 35%. If it wasn't for my incessant calling and checking on status of work completed no one care. I was told by his counselor through email that it is basically not their problem if the student doesn't do their work. There is no assistance on their end, nor notifying the parent, it is all your problem. That is not what they say when you call. They tell you how supportive and advocate for the student until they lock you into the tuition which was paid in full, however the website states that you can try the school for free for 7 days. That was not discussed AT ALL with me even after I voiced my concerns from the first phone call. Here's the bottom line, once they receive the tuition, you are a non factor. Whether the students does anything or not. It's not their problem and are not there to babysit the student.

The school stated they provided interactive support but there was none. The school logs you out while doing work so you don't get hours when reading.
The school advertise how great their program is with interactive learning and online discussions w/classes. There were not an interactive class session other than the online learning videos. The posting for the interactive classes dated back to 2017 for participation. The school state if you are online in the class you are counting time, however if your reading textbook which is rare find for all class or just class lesson it logs you out to where you don't get hours You have to actually read a full page within 2 mins before it logs you out. The work designed in the class isn't same verbiage used on test. The teachers don't respond promptly. State it designed not to failed but he school don't give you the extra support it states it will provide in event you don't pass the lesson. I would like a refund as this was the worst 30 days of school which resulted me having to put my child back into traditional school for 6 weeks. The school even charge my card after I told them I was no longer interested in the program. She ask if I wanted to pay I told her no. They set up an ACH on my bank account even though I never signed documentation stating they could extra funds from my account. I emailed to withdrawn which took a week.

Trying to not give refund when I am in the 5 business day refund time frame.
I contacted the school and spoke to admissions Pedro *** 9/19/18, he took payment from me of $300 and waived registration fee of $200 and told me someone would contact me regarding when my daughter starts. On 9/25/18 evening, I called Pedro and he told me I was in the 7 day refund policy and can call following morning to Monica *** for the refund policy and clarification. I spoke with Monica 9/26/18 morning and explained what I wanted to do and that my daughter had not even started the program or done anything yet. Was informed they barely received my daughters transcripts 9/25/18. I had barely submitted the enrollment application 9/24/18. Refund policy states can be refunded no more than 5 business days of enrollment. Does not clarify enrollment date consists of the date of payment made or when student logs in for the first time or when enrollment application submitted? I was told by Monica that it would have to go through the owner or principal for refund approval? That I may not even get refund and will owe for full tuition even if my daughter is withdraw-ed and yet didn't even start doing anything? How can she be enrolled if they barely received her transcripts 6 days later after I payed the down payment? I have called all day on 9/26/18 and it seems as if Monica *** is the only person taking phone calls? Is there a billing department? or other staff? I am entitled to full refund and should not be told I am not getting the $300 back. I feel this highschool or business is scamming people in thinking this is a good school when there pricing is outrageous with the little guidance and help for a first time parent and student trying the online homeschooling for the first time ever. I hope I get my refund here soon if not I will make sure everyone I know who is interested in any type of online schooling to not go through them!! Horrible communication and none of them know any of their own *** policies. I read the parent contract and got the correct information myself and I don't even work there.

My daughter enrolled in American HS , submitted all home sch info and was approved for her sr year and they will transfer credits they now are refusin
Last October we contacted this school. We explained that *** was in. FL home school program for her 9, 10, and 11th grade year. At the end of each year a FL certified teacher would do an assessment in order for her to advance. Each year she advanced with scores above the required. We presented this info to *** , *** and a lady who I believe is ***. I did explain to *** it may take *** longer due to family issues going on. He said if we go past August 24, 2018 we can pay extra month to month to extend the program. Unfortunately *** was unable to complete only one class there was difficulty in the beginning with Samantha and the guidance counselor connecting but that was not the reason for the delay. My mother had 2 back to back strokes so we were back and forth from NC to FL until 2 months ago when my mother was put under 24hour hospice care. Last week I contacted *** and said we are able for *** to resume. The issue with her grandmother and other issues have been resolved. I would like to pay for a 2-3 month extension. He was getting ready to take my payment when I asked him if there is any additional charge for her diploma and grade transcript. He said I would need to speak with the guidance counselor. He transferred me to ***. Ms *** looked at ***'s file and stated the info we supplied last year from the FL home school wasn't sufficient to transfer credits. She wanted to know the materials used. Per DL homeschooling requirements I had those records of the learning materials used. *** stated they are not adequate to transfer credits. I asked why was this ok last year and why was *** ok to take my money for an extension. *** would not budge. I said to them you sold me a product/program that you are now saying my daughter never should have qualified for. I wanted a refund of the $2495 I paid in full a day later *** told me they have a new program where they merged with the *** of Technology where a person can get their high school diploma without providing any school credits. I asked for info on the program, is it accredited, do the students get a diploma or GED. *** said yes it's accredited and they get a diploma. I w requested to see a contract or website. They had no contract and a vague website. He kept asking for the payment for us to enroll her. We wanted to talk to *** the guidance counselor not *** the salesman. *** avoided our calls. Would send us directly to voice mail. I told *** I am not moving forward with out talking to ***. *** sent an email stating *** the guidance counselor for my daughter will not speak to us until we pay a second tuition and enroll. I told *** I am owed a refund since *** would not have been given a diploma when her classes were completed since you now are saying her FL credits don't count. *** told me that *** said to him if *** would have finished quicker she would have then d used to honor the FL credits. Again I said I want to hear that in from *** and see it in writing. I told *** you are trying to place the blame on ***. We were told we could take as long as needed but would have to pay $200-$300 for an extension.
I make an offer to *** which I feel is very fair and this is what we would like to see happen
After you show me in writing this new program will result with a diploma and is a college accredited program enroll *** in that one. Since she can't use the product we purchased last November use that money towards the new program. It will be paid in full. I will pay you $400 for the new administrative paper work even though it was not our fault and the original guidance counselor who approved ***'s paper work is now apparently part time not full time and *** is the decision maker. If they are not willing to do the new program from the tuition we paid for the non usable program we would like a refund.