American Express Company

Prior to opening a [redacted] American Express personal account, I called in to American Express to verify if I was eligible for the sign up bonus of 25K [redacted] point which would necessitate spending at least $5K over a short period of time. I was told yes by multiple representatives since I wanted to confirm that I was getting the right information. I then opened and spent the required amount. When I did not receive the bonus points, I call into Amex again and was told by the representative there was no reason I should not be getting the points as she did not see any personal [redacted] card in the system in recent history. I was told to wait a few months, which I did. Supposedly amex never does contact customers with regards to their research findings. The representative I spoke today was not quite aware of terms and conditions and policies either. The Supervisor though a [redacted] ID[redacted] told me finally that I was not eligible due to a recent change in the terms and conditions which every Amex representative spoken to seem unaware of. In short, Amex per the supervisor [redacted] does not honor anything that is spoken by customer service representatives of American express as what they say has no bearing on actual policy. The policy of sign up bonus once per lifetime is fine if American express representatives are aware of it and state it to their customers. What is disturbing is that such a simple yet incredibly important and significant policy is not known to the majority of service representatives even to this day years after their "policy" was implemented.

Review: My mother attempted to load funds onto my bluebird account so that we could create a sub-account for her, after which it was rejected. My account was locked, and I had no indication as of why. In fact, to this date I still cannot find the violation in the lengthy 'terms of service' I had to agree to in order to use this service. However, as it was explained to me, because the names on the accounts were different - I was in violation. It did not matter that my mother was standing next to me, able to identify herself as the owner of the account we tried to load it with. In fact, nothing mattered. I was not even allowed to speak to a manager, and was told 'He's just going to tell you the same thing'. Not even to address the lack of common sense here, it's not even my biggest complaint about this company's practices. Under 'Our Right to Suspend Your Card' it basically states that they are the judge and jury, no common sense applied to this one - I was a security risk - and, they can suspend or close the account at any time they see fit. This may not be true checking, but if one is going to pretend, then one must have some semblance of due process, or anything to apply to my situation.Desired Settlement: I want my account re-opened, or allowed a new account - now having suffered this policy of 'no questions, you're cut off'. I didn't do anything wrong, that is what is important. Being a Corporate Customer of the same company, I'd expect more from American Express - however I was treated with disdain and like a criminal this entire process. Customers should be valued, not punished.

Business

Response:

We responded to the consumer via written correspondence today.

Review: In March of 2011, my daughter received two credit cards from American Express and gave me one. I used it several times, until the first statement arrived and found that all her charges we charged to me. I paid my share and she call Americam Express to have my name removed from the account and I did not use the card again. On January **, 2014, I received an email from American Express asking that I update the contact details associated with American Express card account. As I had not used the card for several years, no longer had the card and had not heard from American Express, I did not reply to their request. On February **, 2014, I received a letter from [redacted]. referencing a collection in the amount of $7,015.65. I immediately called them and told tham that I did not have the card and had not made any charges since 2011. They told me I was responsible for the debt. I asked that they send me copies of statement, which they did and I found that the account still had my name on it, but my daughters address. Yesterday, I called them and told them that I had received the copies and they wanted to set up a payment option. I asked if I could get copies of the store receipts with my signature on them, but they declined. I then asked for a copy of the contract, which they are going to do. They also asked if I had seen a [redacted], which I have.Desired Settlement: I would like all refererences to me be deleted from this account and not pursue me any more.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for taking the time to call me and reopening my case against American Express. American Express contacted me via mail on March **, 2014 concerning my recent correspondence to the Revdex.com. The letter stated that they were unable to locate an account for me with the information provided in my correspondence. They stated in order for them to investigate my inquire further, they needed additional information. They stated they attempted to contact me to obtain this information by calling the number provided in my correspondence, but were unable to reach me. I did call them back, but their office was closed. They asked that I provide my full American Express credit card number, my name as it appears on the card, and the address from the billing statements. I called a [redacted], the person who signed the letter, on March **. 2014 and talked to him and gave the information that I had. I do not have a card any longer and had used one since March **, 2011. At that time I gave them the correct address in which to mail the statements and asked that they take my name off the account. I hope that this helps in reopening my case and I appreciate all the help you have been giving me.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express is unable to respond to the consumer at this time.

Review: OnJune2014,I took A.E.Buss.card with the purpose to fix my car's trans.A month later I found that I had to pay in full. I call make arrangent,Idid pay

I had call every month and make payments like we agreed. They sent to Credit Bureau as charged off. As result they damaged my credit and I can't buy a home. I have been calling and asking them constantly if they sent to my credit. They said no because I am making payments. They lie to me.I had worked so hard to fix my credit in the last year, working in three jobs to be able to buy a home. And American Express customer services had told me one thing and do something else. They account is pay as today, I am demanding them to fix their credit report. I should be notified ahead about their intentions, and could it be prevented.Desired Settlement: Fix my credit report. Sent the correct information. I paid as agreed. They had recorded all the conversations. There is the truth.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told than on february ** this account will show as pay off and would not shown as a collection account. I called and asked them for a letter to take to [redacted] because I am trying to get approved for a mortgage loan. They refused to fax the letter. I paid as agree and I was told the account was not sent to collection. They lie to me. I pay this credit card in six months and in full. I do not deserved they play with my reputation and credit.

This issue has caused me so much pain and depression and I do not trust in AExpress any more.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am tired and frustrated dealing with this issue. I spoke to their Revdex.com and was told they will fix my credit as pay as agreed and satisfactorystill wasting my time! I want this problem resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on February**, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: I made a booking through American Express Travel on 3/**/15 for a car rental to be picked up at the airport in [redacted], **. Trip-ID: [redacted]

My main reason for booking with American Express Travel was for the sole reason that I had heard great reviews from friends and families. Many encouraged me to do so being that AMEX also offered the best car rental insurance. I did not think about it twice. I got on the phone and booked it through AMEX Travel. The young lady who helped me was great and pleasant to deal with. She answered all my questions, found the best deal for me and told me the price of $215.04 included everything, including the full tank of gas and all taxes and fees.

She told me all I had to do was show my AMEX card at the counter, pick up my car and that I would only pay when I returned the car. I was thrilled with this great deal and booked it immediately.

I arrive in [redacted] only to find out the car rental agency [redacted] is closed and going out of business. I was left walking and wondering around the terminal trying to find someone to help me and finally a young man from the next car rental agency [redacted] reaches out to me and informs me that [redacted] is going out if business which I just mentioned before. I was very upset and he told me he would try to match [redacted]'s price but the best deal he could provide me with was at $411.60 and a free upgrade to a full size sedan. I pleaded with the young man for a better deal but he could not do any better. I did not have the time to call AMEX in that moment being that I had 5 friends waiting outside for me and a few others in [redacted].

I booked it, took my car and left very unhappy. This was not the experience I was looking forward to with AMEX Travel.

I don't understand why AMEX would do business with a car rental agency if they are not 100% sure the company is operating. When I called AMEX to complain, the lady put me on hold while she called [redacted] on the other line and told me they were not answering and this was in the middle of the day.Desired Settlement: I want my bill to be adjusted and reflect the price I was originally given of $215.04

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted]. of G E collections payments should be $147.00 month just because miss one payment said light house program. Now every month gorge me [redacted], 147.00 was agreement.costco american express,ge collection. unemployed and permanently disabled veteran on fix income.help meDesired Settlement: the agreement [redacted] at ge amt 147 is all I can pay. that is what I aGREED TOO

Business

Response:

We responded to the customer via written correspondence today.

Review: I signed up for an American Express [redacted] credit card in the beginning of December. By the third week of December I still hadn't received my card. I called and was told to wait another week and if I hadn't received the card to call back. On December [redacted] I received my first bill even though I still hadn't received the card. I called and was told that American Express sent my card to the wrong address and would send a second card. However I already lost a month of using the card and a month of not having to pay an annual fee, which was one of the reasons I signed up for the card in the first place. When I raised this issue with the customer service representative and his supervisor they said there was nothing they could do and refused to help me further.Desired Settlement: I would like to have no annual fee period extended one month for the month in which it took American Express to send me my card.

Business

Response:

American Express mailed our response to the consumer today.

Review: My card was suspended for duplicate deposits that my daughter's bank issued on my behalf. When her bank reversed the charges, American Express put a freeze on my prepaid card and stated that a refund would be issued for the remaining balance of $36.92 in July 2013. To date, no refund has been issued. When I spoke with Seth(would not release his last name) in Customer Service, he stated that American Express would KEEP MY BALANCE and not refund anything. I am a disabled woman living on Social Security and any money I have is needed. They were very rude when all I wanted was to get the refund they promised me would be in the mail 6 weeks after I spoke with them in July. Now , they state they are going to keep my money and could not give me any reason as to why.Desired Settlement: I would like what they promised, a refund check of $36.92 issued to me.

Business

Response:

responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the business response from American Express.

In the letter sent to me from this company, they only addressed the fact that I

had contacted your offices to help resolve the issue but offered no closure or

mention of refunding the money they are still holding on my account.

Thank you for assisting in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to customer via correspondence

Review: My daughter could not use AmEx travelers checks in Ireland. She filed for a refund (AmEx claim [redacted]). She still has not received a refund

My daughter moved to [redacted] Ireland in August. I gave her 5000 euros in AmEx travelers checks to help her get settled. Once there, she could not find a single business or bank that would accept the AmEx checks. She filed for a refund 2 months ago (AmEx claim [redacted]). After a very long process, she finally got approval for the refund. However she still has not received the refund. Everytime my daughter contacts AmEx she gets the runaround.Desired Settlement: We are seeking full refund of the 5000 Euros. AmEx has approved the refund (AmEx claim [redacted]) but has not paid it. My daughter keeps getting the runaround from AmEx.

Business

Response:

We responded to the consumer via written correspondence today.

Review: My mother, [redacted], address: [redacted], passed away May [redacted], 2013. Within a few weeks we were closing accounts, etc. A person from Bank of the West, where my mother's trust is held, confreneced called me in with American Express when he was closing the account. Unfortunately I didn't write down the Am Ex employee's name and date. That employee said no problem on closing the account and to just call the rewards department in order to redeem her 100,000 or so points that she had accumulated, which is the approximate amount from one of her accounts. She had at least two accounts with them. When I tried to do what I was told, I received a lot of grief from the rewards department telling me that they need additional paperwork. They asked for 1). A copy of death certificate 2). A letter of administration with name of the executor 3). To clarify what form to put the points into for my brother and I. These instructions were given by "[redacted]." When I called Am Ex back to explain that Bank of the West is the "trustee" of her trust, that Am Ex person said to also include a copy of my mother's will, which states that she leaves everything to my brother, [redacted], and I. So, I had Bank of the West draft a letter stating that they are the trustee and they give Am Ex permission to give us the point redemption. [redacted] from B of W also included a copy of her will and a copy of her death certificate as was indicated. Today I received a letter from Am Ex saying that they need "official documentation proving that you are the Executor of the estate." I could not believe what I was reading. I find Am Ex disgusting that they would give me the run around like they are after my mom's death. My mother has had Am Ex accounts for decades and so have I. I say SHAME ON YOU AM EX!!!!!!!Desired Settlement: I want to know the amount of rewards she has all together on her two Am Ex accounts: one ending in: [redacted] Rewards Plus Gold Card and the account ending in [redacted] Optima a Platinum Card. I want american Express to put all of her points onto Am Ex gift cards, or however they do it, and send those to us ASAP. I would like the amount she has in rewards plus another $100 worth of Am Ex cards for my time, troubles, headaches and stress. I also want a verbal and or written apology for the way we have been treated.

Business

Response:

Dear [redacted],

Your recent correspondence to the Revdex.com (Revdex.com) has been forwarded to American Express for review. Please accept our sincere condolences for your recent loss.

Unfortunately , we are not able to respond to your inquiry because Third Party Disclosure Laws and American Express' privacy policy prohibit sharing certain types of information with non authorized accountholders. As such, American Express is unable to provide the requested information without you first providing the official documentation proving that you are Executor of the estate.

We previously communicated in correspondence to the Estate of [redacted], that we are unable to accept the Will as official documentation that you are Executor of the estate.

[redacted], we regret any inconvenience this may have caused you, your understanding regarding this matter is appreciated.

Sincerely,

Yow- additional correspondence to the Revdex.com (Revdex.com) has been forwarded to American Express for review. We regret the inconvenience you have encountered in attempting to redeem yow- mother's MR points. Please allow me to explain.

In order to proceed with the bank's request to redeem your mother 's MR points for gift cards for you and your brother we have to have Letters of Testamentary or Letters of Administration issued by the county of jurisdiction . Once this information is received we can proceed with the

[redacted], your understanding regarding this matter is appreciated. Sincerely,

Customer Advocate

Services Team American Express

US Banking

Group, Salt Lake City, UT

Consumer

Response:

Please find attached the documents you requested in regards to my case ID# [redacted]. I have: 1). The original LETTER OF ADMINISTRATION from [redacted]r, the trust officer at Bank of the West; 2). My letter of authorization for Am Ex to be able to respond directly to Revdex.com; and 3). My letter rejecting Am Ex's response.

Thanks, [redacted]

Business

Response:

For reference purposes, enclosed is a copy of your letter to the Estate of [redacted] dated May **, 2013. Bank of the West is the acting trustee of the above captioned Trust as well as the named executor in [redacted]'s Last Will and Testament

(copy enclosed). Bank of the West is the successor to Sanwa Bank. [redacted] passed away on 5/**/13 (copy of her death certificate enclosed). It is my understandi ng you require this informati on before allowing [redacted]'s daughter and son to convert the award points into American Express Gift Cards. [redacted] , the daughter, is handling this matter for both herself and her brother and would appreciate your cooperation.

[redacted]'s phone number is ###-###-####. Please have your Customer Service and/or your Rewards

Unit contact [redacted] to arrange for the gift cards. Thank you for your assistance in this matter. Let me know if you require any additional information or documentation from the Bank.

Very truly yours,

To whom it may concern,

We are sorry to hear about the death of [redacted]and would like to take this opportunity to express our sympathy. We know this must be a difficult time for you and hope you will let us know if we may be of any assistance. Service is the cornerstone of the American Express brand, and we have a long- standing reputation for providing assistance through difficult times.

We have cancelled the card member's account(s) listed above. If you would like to maintain the relationship with American Express, please call us to discuss available options. If there is an outstanding balance on the account it will be indicated on the next billing statement. For assistance with resolving any outstanding balance, Contact our customer care team at [redacted]. A customer care team representative can be reached Monday through Friday from 8:00 a.m. to 9:00 p.m. ET and Saturday 8:00 to 4:30 pm ET.

Sincerely,

Review: Problem is Billing, Product, and Customer Service Issues. I believed that my American Express card was deactivated several months ago after I attempted to go online to update my profile. My profile was updated to receive text alerts. Immediately after the update, I was unable to utilize the card. This occurred within July or August of 2015. I discovered and believed this to be true when I attempted to utilize card on 2 or 3 occasions. One attempt was at a [redacted], the other was a [redacted], and the other is somewhat vague to my memory. I immediately stopped carrying the card after the embarrassment. NO ONE FROM AMERICAN EXPRESS FRAUD ALERT or the company contacted me, which is customary from American Express when purchases are declined for unknown reasons. I assumed that all emails sent to me was only promotional emails and never even tried to open any mail from the credit card provider because my LAST BILL was paid in FULL.

I received a payment due reminder on November **, 2015. This alarmed me. I American Express around 12:02 am early morning on December *, which was my first available chance to use a phone. I then logged into their online platform for customers to see that my profile was still active. I immediately discovered that I couldn't utilize the card, YET, a merchant which stored my data within their database was able to make an annual reoccurring charge on the card. The online profile also indicated that THE LATE PAYMENT WILL BE REPORTED TO THE CREDIT BUREAU. The only remedy the merchant OFFERED was to send me a new card so that I can continue charging on the account. I asked for written verification that the charge will not be reported. The creditor refused to provide me the written documentation. The creditor placed me on hold and then came back to tell me that IT WAS VERIFIED IN AUGUST 2015 THAT A CHARGE OF LESS THAN $10.00 (TEN DOLLARS) WAS DECLINED, but the magnetic strip may be the reason why the others weren't received to American Express. I simply didn't believe the representative because I was royally embarrassed trying to utilize a PLATINUM CARD for purchases less than $10.00. The only way to avoid the negative reporting to the credit bureau was to pay $450.00 annual fee. I communicated that this was not RIGHT and that it is wrong for me to pay this amount of money for the inability to utilize a card. I paid the $450.00 and the other charges that the merchant allowed another party to charge on the card, yet, been physically unable to utilize the card myself.Desired Settlement: 1. A credit of $450.00 to be applied to the account for the 2015 to 2016 membership, should this not be possible, then a full refund of $450.00 and closing out the card.

2. Verification or a statement that negative reporting did not occur within 2015 from August 2015 to present

3. American Express to not allow any future charges on the card from [redacted]

4. The creditor assign someone to the account to figure out what is the problem with the account and quickly resolve the issue so that future embarrassment is avoided.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

The business indicates that they just mailed me a response in reference to complaint ID# [redacted]. I am unable to determine whether my complaint has been resolved because:

1. I have not received the letter mentioned that was sent. A few additional days will be needed for the mail to arrive to determine whether complaint was addressed.2. American express has not directly contacted me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I was unable to charge or use on the credit card whereas another company that stored my information within a database was able to place a charge on the credit card.2. I only paid the renewal fee to protect my credit because I did not close the card in time before the bill was due.3. The biggest concern was for the company to express ship me a new card so that I can continue spending money.4. It is exteremly uncomfortable for me to not be able to charge $7.00 on an Amex card, whereas an online merchant can charge substansially more than that amount.5. No assurance was offered to me that the online company would not charge again. I have not activated the new card; however, I paid for the annual membership. It is my guess that they will be able to continue to charge on the old card because there is an internal process broken somewhere that a simple act of doing right on behalf of the customer would have avoided a complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we appreciate the customer’s feedback our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

This business provides no means for consumers to make contact with their service representatives via email (i.e. secure-webmail) or fax; but, only by phone or via postal-mail.

Such companies is always "suspect" when they make it difficult for consumers to have prompt & proper problem-resolution by written communication.

What are they afraid of, really!

Review: A settlement offer made by NCO financial on behalf of American Express in the amount of $3,176.28 was not honored. The offer was accepted by the alleged account holder in writing to NCO financial. NCO financial transferred the account back to American Express. The alleged account holder contacted American Express in writing questioning status of settlement offer. American Express responded with a balance notice. This practice is deceptive and unethical.Desired Settlement: American Express should honor the original settlement offer presented by NCO financial good through December 31, 2013. Once the settlement payment is posted by American Express any remaining balance should be written off. All credit reporting associated with this account should be updated reflecting account settlement with a zero balance.

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good morning,

Thank you for the quick response. The timeline provided in the attached letter is not accurate. The timeline is as follows:

- August **, 2012: NCO Financial settlement letter generated.

-September ** 2012: response returned accepting settlement with a request for response IN WRITING that the offer is still in effect with effective dates. Upon receipt of written confirmation payment would be tendered. Reason for written request is NCO stated “their offer can expire without notice” this language is ambiguous, misleading and potentially unethical. NCO requested a telephone confirmation that the settlement offer had not expired. A telephone confirmation is non-binding and that is the rationale for written confirmation.

-February **, 2013: American Express responded with a credit reporting dispute letter with no mention of the settlement offer.

-July, 2013: inquiry sent to American Express questioning the status of the settlement offer accepted with NCO Financial.

-September *, 2013: American Express responded with no acknowledgement of NCO settlement only original balance information.

-September, 2013: Revdex.com case opened.

I hope this helps you understand why this case has been opened and why the response is not accepted. The actions by American Express and NCO financial are reprehensible. The settlement offer seems to be unfounded and simply a "ploy" to facilitate a response with no intention of fulfilling the terms of the offer. These actions by NCO and American Express support my contention of unethical and misleading collection practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today.

Review: I went to atm with $598 available. Tried to withdraw $300 but was declined, no reason given. I then tried a different amount after verifying my balance on my Bluebird Prepaid cell phone app. $200 declined also. I checked again as I tried another atm across the street. Showed $598. My transactions there also declined. I began calling and holding as I drove to another atm. After holding for several minutes I was hung up on. This happened 3 times. I then checked my app again and to my dismay, it showed a balance of only $88. The completed transactions then showed one for -$303.50 and another for -$203.50. I finally got through to the company and explained and was told they already knew and the money would be back in my account in 1-2 hours. I called again and held after 4 hours and was told it would be back in 4-5 hours. After 6, I called again. This time I was told it would be there by the next morning. I have no money left and I have to have $250 in the morning to pay for my meds or else I will have to go without them for 3 days. This is unacceptable. Ive been told 3 times a supervisor would call me back, but they never did.Desired Settlement: I need $512 that was taken from my account without funds being dispersed, returned to my account immediately. I need this for my medication as well as to keep my lights on and water running. Its my money. I worked for it. This is an unacceptable problem and mistake.

Business

Response:

American Express mailed our response to the consumer today

Review: I have a AMEX Blue Bird card.. My account was frozen and over $1000 in funds have been unavailable for me for almost a week now. Amex left me stranded in Las Vegas without ability to pay my hotel bill or pay for food or medicine. Their customer service agents have lied to me and gave me incorrect information... I faxed in a lot of documentation including my social security card and passport.. Which is unacceptable. My sister had to even take off work to get my SS card. They ruined my vacation, and still have not got my funds returned. LIe after lie my account is still frozen.Desired Settlement: I want all my funds returned to me via FedEx overnight check. I want also an extra $200 for my sister taking off work. And $2,000 for the ruined vacation, pain and suffering etc. Also 20% interest on the time the funds were frozen. A prepaid card should not have the right to freeze up every cent of the user without their consent.

Business

Response:

We responded to the consumer via written correspondence today

Review: I signed up for the American Express Blue Sky card in October 2013 after seeing advertisements that guaranteed 7,500 AMEX points after spending $1,000 within the first three months of receiving the card. I spent the $1,000 but AMEX refuses to honor the sign up bonus even after multiple attempts of contacting them. They are not giving me a clear answer as to why they will not honor it. They once said it is because I didn't mention it when I signed up and then another time they told me they weren't running the sign up bonus at the time. Their conflicting answers represent that they don't actually know why they didn't honor this sign up bonus.Desired Settlement: I would like the bonus points that were advertised by AMEX and for them to follow through with their offer.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express has failed to take any additional action beyond my initial complaint about not receiving my signup bonus. I was told that they had sent a written response which I never receieved. The only thing I have received are the same online messages that state that the offer was not available at the time with no proof to back up this response. If you look at historical records for October 2013, you can see that the sign up offer was all over the web. They continue to give me no real explanation. This is fraud and false advertising.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

mer has not provided any new information, therefore, American Express considers the matter closed and no response will be sent to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Its black and white, my word against theres. Not sure I understand how they can close the matter, this is them bullying me. I would request that American Express provide a schedule with sign up bonuses for the AMEX Blu Sky for the past year. I would also like to request how many customers in the months of October and November who signed up for the credit card recieved the sign up bonus as a % of all accepted applications. I would also like a clear explanation as to why I saw the sign up bonus and didn't receive it. (i.e. what could I have done differently besides seeing it and believing I was eligible for it?) There should be a clear answer for this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: September 2014 I removed my dad from my Account as a joint holder. My dad already had his own account and we did not need to be joint as his card info was showing up as my debt on my credit report since we were joint on my card.

Fast forward to today. I was informed I had a past due balance, which I never used my card or even activated the one I received in Jan. Come to find out American Express made a huge mistake. My dad had called to inform them in January that his card was damaged and needed a new one. Instead of validating all his information, they added him back to my Account that I removed him from in September and added him without calling me or verifying it. On top of it they sent him the card from my account to his current address where he has been using his own account.

Issue: added back to my account by American Express with no authorization. My account credit card was sent to a totally different address that was not listed as mine. My credit report has now been affected and I am told they will fix it. I have also cancelled my card with American Expess because they can not be trusted and just add someone without my Authorization and sent a card

Both my dad and I had no idea this was going on until now, nearly 4 months later. My dad and I did nothing wrong whoever handled his issue made a huge mistake.Desired Settlement: American Express needs to refund me my annual fee of 90 that I just paid in Jan, since I have cancelled them for poor business practices

Business

Response:

We mailed our response to the consumer today.

Review: American Express closed my credit card account on 5/**/2016 without ever notifying me . Upon calling American Express on 6/*/2016 concerning another matter I was informed that my account was closed due to fraudulent reasons. That was rather vague and when I demanded a clarification the account rep implied that someone had called American Express and reported that my account was fraudulent. American Express would not tell anything more either about who called or why my account was fraudulent. I informed American Express that there were no unauthorized charges on my account nor had I called them to report any suspicious actions on my account. Again I have lived at my current address of over 25 years. This is the only address that American Express sends my bills to. Every month I receive a bill at this address and have never missed a payment or mailed a payment in late. If they did an investigation why wasn't I contacted? There was no fraud on my part.Desired Settlement: I want my American Express re-openned or a complete explanation why my account was closed.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August**, 2014 my ** year old father collapsed at the [redacted] Airport and was bleeding from his face. He was then hospitalized and couldn’t remember much. When my brother flew to [redacted] to return my parents back to [redacted], we found out that my father was missing $2,500.00 in travelers checks.

Immediately, we called Amercian Express and tried to file a lost or stolen claim. The requirement was that my father had to call in the check numbers and provide details over the phone. My father did this and received a claim number #[redacted] for use in following up on receiving the refund. Through this claim process, American Express knew that my father was elderly and needed assistance. For this reason, my brother and I obtained a Power of Attorney for my father to receive help in claiming the $2,500.00 refund.

American Express is now making it extremely impossible to obtain the $2,500.00 refund. The following is what has happened over the past three months that clearly shows that my father is being taken advantage of and is being discouraged from filing a lost and stolen claim

1-After my father gave all information required over the phone and received a claim number #[redacted]. American Express required my father to fill out a questionnaire. My father filled out the questionnaire and mailed it around September**, 2014.

2-On October**, 2014, I spoke to [redacted] , in the Investigating Department and was advised that they did not receive the questionnaire and told me to mail it out again. I then went down to the post office and sent the copy of the questionnaire again with the copies of my Power of Attorney.

3-On November**, 2014, I spoke to [redacted], in the Investigating Department and was advised that American Express did not receive my father’s questionnaire and was told to mail it out again. [redacted] could not understand that I mailed it out via [redacted] certified mail. She then advised, that only [redacted] could assist me. When I asked to speak to [redacted], I was advised that [redacted] was not in and would return the next day. [redacted] refused to allow me to talk to any supervisor or manager. My point to her was that the time difference between [redacted] and the mainland, makes it hard for me to reach their office during business hours. Now, [redacted] would not allow me to speak to anyone but [redacted], who was not there.

4-I called back and insisted that the 24 hour Refund Department connect me to a supervisor or manager in the Investigating Department. [redacted] then came on the phone and said he would look into my father’s case.

5-On November**, 2012, I called the Investigating Department and was told again by [redacted] that [redacted] was the only one that could assist me and he was not in and no one knew when he would be available. I then asked for [redacted] and he repeated that only [redacted] could assist me and they did not receive my father’s questionnaire the first or second time that it was mailed. When I advised of the time and day that the certified mail was received by American Express, [redacted] said he would investigate and call me.

6-Later, in the day, [redacted] left a message on my phone that the questionnaire was received, via the mail, but there were several things missing.

7-I had my brother call the next day because I was working and couldn’t call out again. My brother was advised that he needed to mail the original claim papers, copies of the travelers check numbers, his photo ID, my father’s photo ID, pay to have it possible to secure that the photo IDs would be protected when sent through the email, and sign a letter that states if the travelers checks were cashed after the refund was made, then my father had to pay American Express the amount that was cashed.

8-At this point, I advised my brother to stop because American Express was taking advantage of my elderly father. American Express is requiring more of my father than they would anyone else. There is no equality when the elderly needs a refund for lost or stolen travelers checks. My father gave American Express all the information they required to make the claim and do the investigation. He has a claim number which is all that we were advised was needed.

As it stands, my father feels that the American Express questionnaire made him feel like a criminal and he feels discouraged in trying to have his $2,500.00 refunded for the lost or stolen travelers checks.Desired Settlement: Have American Express refund the $2,500.00 in lost or stolen travelers checks that was reported about August**, 2014. My father provided all the information required to receive a claim number #[redacted] to investigate and refund his $2,500.00.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

My father has not yet received his $2,500.00 refund and an investigation by American Express has not even been looked into, although, he gave all the information needed to obtain a claim number. American Express knew about the claim of the lost or stolen travelers checks, back in August of 2014, however, they are stalling and making it extremely difficult to obtain a refund. I spoke to the American Express refund department and they advised that everything can be done over the telephone by my father. My father did call and gave them all the information required to start the claim for the refund. To date, American Express investigation department have proved themselves incompetent in that they claimed that they did not receive my [redacted] Certified mail which contained the signed questionaire by my father and a copy of my Power of Attorney. The fact is, that they did have the [redacted] Certified Mail and they found it only after I had to obtain the tracking number. Their operation is not acceptable, in that we are unable to obtain any information on the update of my father's refund claim because we are allowed to speak to only one person during their hours of operation. This one person, [redacted], was not there for two days in a row. although, I was advised that he would be there the next day. At the very start of my father's refund claim, I was advised to have my father call in the information required to obtain a claim number. With the claim number, the investigation could start and if the checks were not cashed by my father, the $2,500.00 would be refunded. Now, although, my father called in the information required and signed a questionaire, we are currently be advised to forward photo IDs, sign another claim form and sign a letter to have my father pay back any travelers checks are cashed after a refund was issued. The reason for the pay back, is that American Express does not cancel the travelers checks so anyone can cash it. This of course voids the whole purpose of getting travelers checks. Therefore, due to the fact that the American Express Investigation department is requiring more than what is required for a refund and is putting undue stress on my father, this matter is not considered resolved. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] cell ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express has responded to the consumer via written correspondence on December[redacted],**, 2014 and February*, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer. For additional questions we respetfully request that the consumer follows the instructions in our correspondence dated February *, 2015 to address this matter further. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

My Dad is entitled to his $2,500.00 and American Express is unjustly withholding the $2,500.00 from him. When I called American Express Claim Department, I was advised that the policy to file a claim was 1-Call or send in the claim information form. My Dad chose to call in the claim information using his telephone. 2-The American Express Claim Department stated that when a Claim ID number is issued, the investigation can begin to see if the travelers checks (that were lost or stolen) were cashed or not. My Dad possesses a Claim ID number to start the investigation and receive a refund, if it can be seen that my Dad did not cash the $2,500.00. 3-American Express, without just cause is making it more difficult for my Dad to receive his $2,500.00 refund. It is not a regular policy to add additional required documents that are not part of the regular American Express Claim Process. My Dad is now ** years old, on a limited income and he feels that he is being treated as a criminal when he has done nothing wrong. He only wants his $2,500.00 travelers checks refunded, which he purchased for protection if his $2,500.00 was lost or stolen. As a consumer, my Dad should not be subjected to FALSE POLICIES and DOCUMENTATION REQUIREMENTS THAT ARE NOT PART OF THE REGULAR AMERICAN EXPRESS TRAVELERS CHECKS LOST OR STOLEN POLICY.THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOURAGE CONSUMERS TO PROTECT THEIR MONEY BY PURCHASING TRAVELERS CHECKS IN THE EVENT IT IS LOST OR STOLEN. THE POLICY THAT EXIST, IS TO PUT IN A CLAIM BY CALLING IN ALL REQUIRED INFORMATION & ANSWER ALL SECURITY QUESTIONS. MY DAD DID THIS AND THEN WAS ASKED TO FILL OUT A QUESTIONAIRE (WHICH WAS NOT WHAT I WAS TOLD THE POLICY WAS). MY DAD FILLED OUT THE QUESTIONAIRE WHICH WAS MAILED OUT TWICE. THE SECOND TIME, I MAILED THE QUESTIONAIRE OUT VIA CERTIFIED MAIL. NOT ONLY DID AMERICAN EXPRESS SAY TWICE THAT THEY DID NOT RECEIVE THE QUESTIONAIRE, BUT THEY BEGAN REQUIRING ADDITIONAL DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM POLICY BUT THEY WANTED MY DAD TO PAY BACK MONEY FOR THE TRAVELERS CHECKS THAT HE DID NOT CASH. AMERICAN EXPRESS STATED THAT IF MY DAD DID NOT SIGN THIS DOCUMENT, HE WOULD NOT RECEIVE HIS $2,500.00. FOR THE RECORDS, AMERICAN EXPRESS HAD TO ADMIT THAT THEY RECEIVED THE QUESTIONAIRE IN THE MAIL, WHEN I CALLED AND GAVE THEM THE TIME AND DAY THAT THE QUESTIONAIRE WAS RECEIVED BY THEM!!!! THIS CLEARLY IS HIGHWAY ROBBERY WHERE AMERICAN EXPRESS IS FORCING MY DAD TO SIGN A DOCUMENT OF PAYMENT, IN THE EVENT SOMEONE OTHER THAN MY DAD CASHES THE $2,500.00 TRAVELERS CHECKS. TO DATE, AMERICAN EXPRESS HAS NOT INVESTIGATED, AS TO WHETHER THE TRAVELERS CHECKS WERE CASHED OR NOT. ALL THAT AMERICAN EXPRESS IS DOING IS INVESTIGATING MY DAD AND MAKING HIM FEEL HE IS A CRIMINAL, INSTEAD OF DOING WHAT THEY PROMISED TO DO, IN THE EVENT THE TRAVELERS CHECKS WERE REPORTED LOST OR STOLEN. AS IT STANDS, AMERICAN EXPRESS IS CHEATING THE CONSUMERS OUT OF MONEY THAT THEY ARE ENTITLED TO. AS IT STANDS, AMERICAN EXPRESS IS PLANNING TO KEEP MY DAD'S $2,500.00. AMERICAN EXPRESS HAS MY DAD'S TELEPHONE NUMBER ON FILE AND HIS MAILING ADDRESS ON FILE. AMERICAN EXPRESS CAN ALWAYS CONTACT MY DAD IF THEY FEEL THAT HE IS NOT MAKING THE CLAIM. HOWEVER, AMERICAN EXPRESS IS SITTING ON THEIR BEHINDS AND KEEP DEMANDING MORE AND MORE DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM PROCESS. AMERICAN EXPRESS HAS NO JUSTIFICATION TO DEMAND MORE DOCUMENTS WHEN THERE IS NO PROBABLE CAUSE!!!! THERE IS NONE, NONE, NONE!!!! ALL THEY WANT TO DO IS WEAR DOWN AN ** YEAR OLD MAN, WHO LIVES ON A LIMITED INCOME!!!!! WHERE IS THERE JUSTICE FOR THE CONSUMERS WHEN THEY ARE BEING UNFAIRLY TREATED WITH UNJUST DEMANDS AND THEIR MONEY ($2,500.00) IS WITHHELD FROM THEM!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,[redacted] THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOUR

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: American Express (AMEX) is sending unsolicited marketing materials to [redacted], [redacted]. This AMEX mail is contravening our wishes to not receive junk mail. In fact, the address is registered with the [redacted] ([redacted]) for mail suppression preference. No one by the name of [redacted] resides at that address. Please be advised of POA (power of attorney) document attached.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The cessation of any future marketing or mailing of any kind from AMEX. The cancellation of any possibility that the address is sold/transferred to a third party. The rescindication of such transfer if it already happened.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[redacted] I have received an unacceptable and uncomprehensive response from American Express (AMEX). THe letter in question fails to state that the mail will stop at the address in question, [redacted]. Instead, AMEX is claiming that to offer any information about my complaint would violate the junk-mail addressee's privacy. It is unknown if [redacted] is sill alive; certainly, this individual is not a participant in this complaint. THis complaint pertains to AMEX's failure to follow our request and [redacted]'s guidance to cease and desist all junk mail to the address in question. Today, in addition to AMEX's reply to my Revdex.com complaint, another AMEX junk mail offering arrived in the name of [redacted]. The case in not resolved. I am asking that: 1) AMEX provide a letter of apology from AMEX executive office2) a postage paid large envelope to return AMEX marketing materials (including today's AMEX junk mail). Thank you. [redacted]

I trust that the Revdex.com will properly represent this issue to ensure that consumers' intentions to the following measures will be honored by merchants: 1) not have junk mail arrive at the address in question 2) adhere to the [redacted] preference registeration for zero marketing material to the address in question.3) help consumers to assist the environment by reducing wasteful paper usage (junk mail) and by cutting greenhouse gases to deliver the junk mail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The information provided to us by [redacted] is not relevant to his complaint. Therefore, as no new information has been provided, we will not be sending a response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After all my resources to explain the case (time, scanning), AMEX must assign a competent executive-level official (i.e., in house counsel) to contact me. I will not contact AMEX on the [redacted] number provided because these AMEX people may not have the authority to clarify the situation. AMEX is acting in bad faith because AMEX is refusing to take initiative to contact me. AMEX only responds to the complaint in a general way with broad claims that privacy laws protect a third party who does not live at the address -- and whom does not have a right of mail delivery at the address. To my knowledge, this AMEX reply is unprecedented and certainly unfavorable relative to other merchants.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,