American Energy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of waiving the penalty is satisfactory to me Regards, [redacted] ***

I am sorry to receive this complaint from [redacted] regarding neither our products or services but rather for a late cancellation fee for canceling her order of products without any noticeThe late cancellation fee is clearly outlined on the front of her order page ( not in fine print) and duplicated on the back [redacted] attended a free energy conservation education seminar (intended for all homeowners regardless of age) and without obligation, and requested a free in home evaluationShe informed us of her decision to cancel her order only when she was called to notify her of her delivery date one week laterAt this point her products had been already ordered and scheduled to be delivered, as agreedThe 20% late cancellation fee (equal to $549; not $700) is not a penalty but American Energy's compensation for labor, administrative and material costs meant to compensate the company for those lossesHowever, American Energy rarely collects this compensation unless their are extenuating circumstancesIn this case those fees, though reasonable and fairly stated, could be waived

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of waiving the penalty is satisfactory to me. 
Regards,
[redacted]

I am sorry to receive this complaint from [redacted] regarding neither our products or services but rather for a late cancellation fee for canceling her order of products without any notice. The late cancellation fee is clearly outlined on the front of her order page ( not in fine print) and...

duplicated on the back. [redacted] attended a free energy conservation education seminar (intended for all homeowners regardless of age) and without obligation, and requested a free in home evaluation. She informed us of her decision to cancel her order only when she was called to notify her of her delivery date one week later. At this point her products had been already ordered and scheduled to be delivered, as agreed. The 20% late cancellation fee (equal to $549; not $700) is not a penalty but American Energy's compensation for labor, administrative and material costs meant to compensate the company for those losses. However, American Energy rarely collects this compensation unless their are extenuating circumstances. In this case those fees, though reasonable and fairly stated, could be waived.