American Cruise Lines

Review: I took a cruise on the [redacted] to [redacted] route from February 27th to March 8th. I enjoyed it - so booked a cruise for next year with a $500 deposit. But on Wednesday, March 5th, I returned to my room after dinner and discovered that the steward had been handling the tape recorder that I had left on the desk. I take notes as I travel, and always leave it ready to record. It had been turned off - and slightly rewound. I immediately reported this to the authorities on board - but they insisted that it could not have been one of their employees. This ship had been out of service - this was their first cruise of the season - and most of their people were new. How did they KNOW that their employee had not done this. The captain checked security tapes - the only person entering my room was me and a steward. I cancelled because I do not want to go on another cruise with a company that insults their passengers - practically calling me a liar. I did not know of their cancellation policy - but I cancelled not because I had changed my mind - but because of their inaction in this matter.Desired Settlement: I would like my deposit of $500 to be refunded.

Business

Response:

American Cruise Lines is pleased to have resolved this issue with our guest. We have taken the actions necessary to resolve the issue and are very glad to have her cruising with us again next year on the [redacted] Coast. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Can I get a partial refund from American Cruise Lines, if toilets did not work half the time, and so many passengers were coughing at end of cruise, I caught it to, and missed work yesterday because of coughing, sore throat, fever and running nose?Then they had the nerve to add additional fees at end of a prepaid cruise.Desired Settlement: Partial refund for toilet problem, sickness, and missed work, and making me pay additional fees at end of prepaid trip.

Business

Response: