American Colonial Administration

I purchased a service contract in March of 2021 on a 2017 Forest River Georgetown. The contract is the Superior with the added audio/video portion as well. My fourth trip out this year my slide will not retract. I take the coach to the dealer the next week and the dealer calls and tells me the service provider denied the claim. Now let me tell you the entire motor, cable and chain system completely separated from the wall and came apart, chains, cables, motors all torn apart from the wall. So I call and speak with a Bill and his supervisor Rick Deneski and Rick tells me it is because of the wall and they will not cover it. What? The motor ripped apart from the wall, that is mechanical and structural. Anyway after trying to get my point across to Rick I knew he wasn’t backing down. This is absurd, I paid $7495.00 for the contract with a maximum benefit of $10,000, that is really only a $2500.00 benefit even if you used the entire maximum. This plan is ridiculous, don’t buy it, don’t let the dealer sell you on it, they look for ways to deny claims and try to argue semantics. Bottom line is this is an absolute worthless service contract.