From: *** *** [mallto:***.***@laaco.oet]Sllnt: Friday, May 01, 9:AMToa '***@***.***.org'SUbject: Complaint ID ***To the Revdex.com:In response to the complaint lD ***.PAGE 01/01Thank you for continuing to assist us In coordinatins a resolution with this customerThe customersubmitted that she has not spoken to the District ManaserOur records indicate that since this follow upresponse our District Manager has attempted contact again1\ phone call was placed on 11/to thanumber this customer has listed with us on fileThe District Manager also attempted contacting thenumbers listed In the last response and was able to leave a message requesting a call backAt this timewe hope that this customer will return our call so that we can discuss her accountThis customer alsorequested that a late fee be reimbursedOur District Manager has indicated he Is willing to refund thepreviously paid feeWe hope that this customer will return our call and our message so that we cancome to a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[My complaint has not been resolved. Just because payment has been made does not mean that anything has been resolved. I have not spoken to the District Manager or someone "higher up," nor have I received a phone call from this supposed District Manager or someone "higher up." The only person that I talked to was [redacted]. I was not reimbursed or credited the $25 late fee, which was applied 12:04am according to my bill, and I paid it the same day because I obviously needed to get into my unit. It will also be costing me more money to move out because I do not plan on keeping my belongings here, which is an inconvenience to me. I do not believe that customer service is your top priority here because there's always an excuse about something.. "But this...but that." Which basically means "too bad; sorry we can't help you or we can't do anything about it." Storage West is a joke. To add, if I cannot be reached at [redacted], I can be reached at [redacted] or via email at [redacted]com. So we will see if I get any type of response. c]
Regards,
[redacted]
From: *** *** [mallto:***.***@laaco.oet]Sllnt: Friday, May 01, 9:AMToa '***@***.***.org'SUbject: Complaint ID ***To the Revdex.com:In response to the complaint lD ***.PAGE 01/01Thank you for continuing to assist us In coordinatins a resolution with this customerThe customersubmitted that she has not spoken to the District ManaserOur records indicate that since this follow upresponse our District Manager has attempted contact again1\ phone call was placed on 11/to thanumber this customer has listed with us on fileThe District Manager also attempted contacting thenumbers listed In the last response and was able to leave a message requesting a call backAt this timewe hope that this customer will return our call so that we can discuss her accountThis customer alsorequested that a late fee be reimbursedOur District Manager has indicated he Is willing to refund thepreviously paid feeWe hope that this customer will return our call and our message so that we cancome to a resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[My complaint has not been resolved. Just because payment has been made does not mean that anything has been resolved. I have not spoken to the District Manager or someone "higher up," nor have I received a phone call from this supposed District Manager or someone "higher up." The only person that I talked to was [redacted]. I was not reimbursed or credited the $25 late fee, which was applied 12:04am according to my bill, and I paid it the same day because I obviously needed to get into my unit. It will also be costing me more money to move out because I do not plan on keeping my belongings here, which is an inconvenience to me. I do not believe that customer service is your top priority here because there's always an excuse about something.. "But this...but that." Which basically means "too bad; sorry we can't help you or we can't do anything about it." Storage West is a joke. To add, if I cannot be reached at [redacted], I can be reached at [redacted] or via email at [redacted]com. So we will see if I get any type of response. c]
Regards,
[redacted]