We have received the Revdex.com e-mail dated December 17, enclosing the complaint of [redacted] regarding certain repairs to her GMC Envoy under her [redacted] *ehicle Service Contract On December 13, 2016, American Auto Guardian, Inc(“AAGI”) received calls from *** at a repair facility and Ms***, individuallyAAGI explained to both parties that all claims require prior authorization, and we instructed both parties to have the repair facility start a Repair Order, obtain the contract holder’s authorization for diagnosis and then call AAGI with the diagnosis and estimate for the repair Ms [redacted] purchased her Wheels Contract on November 29, AAGI explained that, although we do not have all of the contract documentation from the selling dealer, AAGI could start a claim and authorize all covered repairs When [redacted] at Ms***’s chosen repair facility called on December 13, he did not provide any contact information and we have not heard back from him We request that Ms [redacted] have her repair facility contact us with their diagnosis and repair estimate so that a claim can be started, and processed in accordance with the terms of her [redacted] contract
Complaint: [redacted] I am rejecting this response because: The company is not covering items on the warrantyI want full repair as covered or a full refund Sincerely, [redacted] ***
We have received the Revdex.com email dated January 28, enclosing the complaint of [redacted] regarding coverage for repairs to his Chevrolet Cobalt A review of American Auto Guardian, Inc.’s (“AAGI”) file indicates that [redacted] at [redacted] Muffler had called AAGI on January 10, to start a claim because of an unusual engine noise An independent inspector was sent to determine the cause of the problem and the extent of any damagesThe inspector found that the engine had suffered a failure to the #connecting rod bearing and scoring of the crankshaft journal due to a lack of lubricationAAGI denied the claim pursuant to Exclusion for failure to maintain a proper level of lubricants However, as a matter of compromise, settlement and customer goodwill, and without in any way admitting liability, AAGI has determined to cover Mr [redacted] claim subject to the limits of liability
Complaint: [redacted] I am rejecting this response because:this claim was originally denied while at [redacted] Chrysler without knowing any cause of failure [redacted] notified me that they denied the claim because the bolts brokeThe warranty company did not want to do anything with the claim at that pointSo since the problem WAS present in October and the cause of failure is covered then by all means this should still be coveredAAGI should not be side stepping this issue as it was known back in OctoberI even offered [redacted] that I pay for the bolts on Jan5, and his response was, "we just aren't going to cover anything!" At this point AAGI is completely wrong, has been completely wrong and shouldn't have any choice but to pay for repairs that they already knew about! Even the dealership that I purchased the truck from said AAGI should be paying for the repairsAnd I believe they are considering no longer doing business with AAGIThat's how disappointed everyone is with this company! Sincerely, [redacted]
We have received the Revdex.com email dated January 25, enclosing the complaint of [redacted] requesting coverage for repairs to her Dodge Ram under her Wheelz Vehicle Service Contract A review of American Auto Guardian, Inc.’s (“AAGI”) file indicates that [redacted] at Boyd Chrysler/ Dodge/Jeep of South Hill called AAGI on November 15, to start a claim because the vehicle’s transmission did not shift properlyAn independent inspector was sent to determine the cause of the problem and the extent of any damageThe inspector found that the transmission had a broken plate on the side of the valve body due to improper disassembly by the repair facilityThe Wheelz Contract provides in Exclusion that breakdowns due to improper repairs are excluded from coverage Ms [redacted] purchased the Powertrain Plus (PTP) coverage under her Wheelz Contract The Wheelz Contract is a multipage document In the text on the first page, below the Optional Coverages/Surcharges section and above the signature line, it states: “PLEASE READ THIS VEHICLE SERVICE CONTRACT CAREFULLY, including the terms and conditions on the attached pages It contains the entire agreement between you and us, and supersedes any oral or written statements made to you with respect to the amount of coverage to which you are entitledBY SIGNING BELOW, I ACKNOWLEDGE THAT I HAVE READ, UNDERSTAND AND ACCEPT ALL THE TERMS AND CONDITIONS OF THIS VEHICL SERVICE CONTRACT, AND THAT I AM NOT RELYING ON ANY ORAL OR WRITTEN REPRESENTATIONS THAT ARE NOT CONTAINED HEREIN.” Section A, “DEFINITIONS,” of Ms [redacted] ’s Wheelz Contract provides under Limits of Liability that, “If the Optional PTP ACV Surcharge Box has not been checked on the front page and the appropriate surcharge has not been paid then Powertrain Plus terms of months or greater have a $3,limit of liability.” The PTP ACV Surcharge Box was not checked, nor was the surcharge paid Therefore, the limit of liability is $3, Based on the language of the Wheelz Vehicle Service Contract and the inspection report, AAGI could have properly denied coverage of the claim under Exclusion However, as a matter of good will and without admitting any liability, AAGI determined to provide coverage up to the limits of liability Although Ms [redacted] contends that there is nothing in her contract that provides “any kind of ceiling or limit or cap with regard to coverage amounts,” as stated above that is not the case The first page of the Wheelz Contract states that it is a multipage document, and that she has read and understands all the terms and conditions If Ms [redacted] did not receive the entire Wheelz Contract, she should contact the dealer AAGI was not present at the transaction, and the dealer is an independent company over which AAGI has no control
The claim was not denied at [redacted] Chrysler, as the repair facility indicated that it did not want to start a claim at that timeMore than months passed before Mr [redacted] brought the vehicle to [redacted] Chrysler to start a claim As indicated above, even though his Limited Warranty had expired, AAGI still considered his claim The inspection report and the plain language of the warranty showed that the claim was not covered
We have received the Revdex.com e-mail dated December 17, enclosing the complaint of [redacted] regarding certain repairs to her GMC Envoy under her [redacted] *ehicle Service Contract On December 13, 2016, American Auto Guardian, Inc(“AAGI”) received calls from *** at a repair facility and Ms***, individuallyAAGI explained to both parties that all claims require prior authorization, and we instructed both parties to have the repair facility start a Repair Order, obtain the contract holder’s authorization for diagnosis and then call AAGI with the diagnosis and estimate for the repair Ms [redacted] purchased her Wheels Contract on November 29, AAGI explained that, although we do not have all of the contract documentation from the selling dealer, AAGI could start a claim and authorize all covered repairs When [redacted] at Ms***’s chosen repair facility called on December 13, he did not provide any contact information and we have not heard back from him We request that Ms [redacted] have her repair facility contact us with their diagnosis and repair estimate so that a claim can be started, and processed in accordance with the terms of her [redacted] contract
Complaint: [redacted] I am rejecting this response because: The company is not covering items on the warrantyI want full repair as covered or a full refund Sincerely, [redacted] ***
We have received the Revdex.com email dated January 28, enclosing the complaint of [redacted] regarding coverage for repairs to his Chevrolet Cobalt A review of American Auto Guardian, Inc.’s (“AAGI”) file indicates that [redacted] at [redacted] Muffler had called AAGI on January 10, to start a claim because of an unusual engine noise An independent inspector was sent to determine the cause of the problem and the extent of any damagesThe inspector found that the engine had suffered a failure to the #connecting rod bearing and scoring of the crankshaft journal due to a lack of lubricationAAGI denied the claim pursuant to Exclusion for failure to maintain a proper level of lubricants However, as a matter of compromise, settlement and customer goodwill, and without in any way admitting liability, AAGI has determined to cover Mr [redacted] claim subject to the limits of liability
Complaint: [redacted] I am rejecting this response because:this claim was originally denied while at [redacted] Chrysler without knowing any cause of failure [redacted] notified me that they denied the claim because the bolts brokeThe warranty company did not want to do anything with the claim at that pointSo since the problem WAS present in October and the cause of failure is covered then by all means this should still be coveredAAGI should not be side stepping this issue as it was known back in OctoberI even offered [redacted] that I pay for the bolts on Jan5, and his response was, "we just aren't going to cover anything!" At this point AAGI is completely wrong, has been completely wrong and shouldn't have any choice but to pay for repairs that they already knew about! Even the dealership that I purchased the truck from said AAGI should be paying for the repairsAnd I believe they are considering no longer doing business with AAGIThat's how disappointed everyone is with this company! Sincerely, [redacted]
We have received the Revdex.com email dated January 25, enclosing the complaint of [redacted] requesting coverage for repairs to her Dodge Ram under her Wheelz Vehicle Service Contract A review of American Auto Guardian, Inc.’s (“AAGI”) file indicates that [redacted] at Boyd Chrysler/ Dodge/Jeep of South Hill called AAGI on November 15, to start a claim because the vehicle’s transmission did not shift properlyAn independent inspector was sent to determine the cause of the problem and the extent of any damageThe inspector found that the transmission had a broken plate on the side of the valve body due to improper disassembly by the repair facilityThe Wheelz Contract provides in Exclusion that breakdowns due to improper repairs are excluded from coverage Ms [redacted] purchased the Powertrain Plus (PTP) coverage under her Wheelz Contract The Wheelz Contract is a multipage document In the text on the first page, below the Optional Coverages/Surcharges section and above the signature line, it states: “PLEASE READ THIS VEHICLE SERVICE CONTRACT CAREFULLY, including the terms and conditions on the attached pages It contains the entire agreement between you and us, and supersedes any oral or written statements made to you with respect to the amount of coverage to which you are entitledBY SIGNING BELOW, I ACKNOWLEDGE THAT I HAVE READ, UNDERSTAND AND ACCEPT ALL THE TERMS AND CONDITIONS OF THIS VEHICL SERVICE CONTRACT, AND THAT I AM NOT RELYING ON ANY ORAL OR WRITTEN REPRESENTATIONS THAT ARE NOT CONTAINED HEREIN.” Section A, “DEFINITIONS,” of Ms [redacted] ’s Wheelz Contract provides under Limits of Liability that, “If the Optional PTP ACV Surcharge Box has not been checked on the front page and the appropriate surcharge has not been paid then Powertrain Plus terms of months or greater have a $3,limit of liability.” The PTP ACV Surcharge Box was not checked, nor was the surcharge paid Therefore, the limit of liability is $3, Based on the language of the Wheelz Vehicle Service Contract and the inspection report, AAGI could have properly denied coverage of the claim under Exclusion However, as a matter of good will and without admitting any liability, AAGI determined to provide coverage up to the limits of liability Although Ms [redacted] contends that there is nothing in her contract that provides “any kind of ceiling or limit or cap with regard to coverage amounts,” as stated above that is not the case The first page of the Wheelz Contract states that it is a multipage document, and that she has read and understands all the terms and conditions If Ms [redacted] did not receive the entire Wheelz Contract, she should contact the dealer AAGI was not present at the transaction, and the dealer is an independent company over which AAGI has no control
The claim was not denied at [redacted] Chrysler, as the repair facility indicated that it did not want to start a claim at that timeMore than months passed before Mr [redacted] brought the vehicle to [redacted] Chrysler to start a claim As indicated above, even though his Limited Warranty had expired, AAGI still considered his claim The inspection report and the plain language of the warranty showed that the claim was not covered
She is my wife and spoke with AAIG aswell so I told her to respond for me..Thank you [redacted]