American Auto Body

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12130521, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Attached

To whom It May Concern: Our original response dated 5/9/stands. Thank You

Complaint: [redacted]
I am rejecting this response because:Several of the comments made by the BluePearl representative are not true.  They still were not able to explain why an invoice was not sent to me until several months after the day I picked up my pet.  And there is no...

way that I could have brought my pet, [redacted], back to BluePearl on or around July 21-22, 2017 because of his passing.  They still are not able to offer no valid reason for attaching a document with my signature to the late invoice.  There was no reason for me to ever provide an forwarding address because I was not and still not indebted to them.  BluePearl has very poor billing practices and they should be required to improve.  They cannot continue to send out fictious invoices and missusing signed documents.  This has got to stop.
Sincerely,
[redacted]

First let me apologize to the Revdex.com and to the customer for a lot of miscommunication regarding this vehicle.  It is a high mileage older vehicle with multiple concerns and unfortunately the customer has limited funds for repair.  It first came towed to us by AAA on 6/22/16 with a stall, no...

run issue under name [redacted]  Immediate need was identified as replacement of fuel pump, fuel pump relay and fuel filter.  This was repair made to get vehicle back on the road.  Customer did note a check engine light concern which were anti theft codes at that time.  Vehicle final test driven and no check engine light was on.  Customer picked up vehicle and immediately returned because, although running well, check engine light came on again.  Service adviser checked vehicle codes at no charge and had multiple check engine codes noted, one of them including a camshaft position sensor code.  Service adviser told customer he would need further diagnosis and funds to determine vehicle needs.  Customer returned on 4/17/17 under a different name which added to the confusion and wanted camshaft position sensor changed.  Customer said she was supplying camshaft position sensor and necessary gaskets.  Service adviser speaking with [redacted]  Advised her she needed diagnosis for check engine light concern and that he did not recommend just replacing the camshaft position sensor.  She was advised that part would be changed but against our recommendation and without any warranty.  She agreed.  Part was changed and other issues identified and replaced, including oil sending unit and a vacuum hose. [redacted] called back during repair and wanted spark plugs changed and we complied.  No problem with spark plug wires were observed.[redacted] returned with vehicle 4/24/17 and thought there was a problem with oil pressure reading.  Oil pressure and oil pressure reading were Normal.  [redacted] complained of check engine light on and it was explained again that they need additional diagnosis and funds to determine what exactly was triggering check engine light as it appeared to have multiple issues.  [redacted] also accused shop staff of breaking his molded black plastic engine cover, which was not broken and exactly molded like that from manufacturer. When staff members attempted to show [redacted] a picture from Cadillac web site of his exact engine cover to show it was not damaged or broken, customer lost temper and became irate.  He jerked papers out of staff's hands and began yelling and cursing from back of shop to front of shop in front of multiple witnesses including a State Farm staff member.  Customer was threatening in demeanor and police were called using company panic button.  Customer was told that he was not welcome on our property and that due to his actions and threatening demeanor he would have to leave and would not be allowed back.  He eventually complied.  Police arrived and a police report was filed with Kenner Police Dept.  The police officer confirmed that we did the right thing by calling for assistance and filing a report.  On the day we received the Revdex.com complaint, [redacted] was calling the shop repeatedly with threatening phone calls.  Then [redacted] called and my service manager explained the whole set of circumstances and that we had to call the police and that we could no longer work on their vehicle. She was very surprised and did not know [redacted] had escalated like that.  She said that she would handle it and we have received no more threats.  I am greatly sorry for all of the confusion and for the complaint, but given the circumstances, we feel we did the best job we could.  Please let me know if we should respond in any further way.  We greatly appreciate any and all feedback.  Lorena G[redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12130521, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]