I only have one issue, where's the check why was my check sent regular mail without trackingOtherwise, yes, I'm happy with AACthat Check needs to be tracked, either cancelled and a new check needs to be sent to [redacted] with means of trackingTwo other checks sent the same day were received and processed and not mineThe check should come to me, to the customer who purchased the warrantyIf that's a possibility, I need that money refunded from my auto loanHence I'm still paying for non-warrantyI just want AAC to contact Autopay to find out where that check isIt's now a week and it's not received when Kim told me they should have it 10/via phone Revdex.com: [redacted] has been awesome and the only person to help me with the situationIs there anyway AAC could contact AUTOPAY to see if they have received the checkMy issue with this is there's a missing checkAutopay won't disclose to me if it was receivedThe warranty was cancelled internally, however, technically I'm still paying for it because there's no refund as of yetAutopay told me 3-weeksI tried to call [redacted] per [redacted] 's advice though was unable to reach himAAC did their job though I wish they sent the check with trackingShe told me two other checks were received and processed however where's mine??? Would they be willing to cancel the check if Autopay doesn't have it, and use tracking $is a lot of money to send regular usps without tracking or delivery confirmation.Sincerely, [redacted]
The customer has requested that we refund the cost of the policySince this contract has been executed and the vehicle covered by this policy had a total loss, the contract is in an expired state and cannot be canceled or refunded per the terms outlined in "Contract Expiration"This
contract had a settlement of $as determined by the contractThe date of loss balance on 10/20/was $not the amount the customer stated in the complaint$was refunded to the customer for the cancellation of a service contract, which matches the customer's statementThe contract clearly states that any GAP settlement "can be reduced from proceeds that could be recovered from the cancelling of any items such as a service contract" (See Outstanding Balance), which the customer does not disputeThis left a remaining balance of $on the loan balance which is less than the customer stated in the complaint. The primary insurance company then sent a settlement of $which the complaint listed correctlyThis left the remaining loan balance at $Our contract requires deductions for mileage and usage which are in excess of the national average, as described in Actual Cash Value portion of our contract (see attached highlighted)We use the federal national average mileage of 13,500/yrThe term of the contract was months, so average mileage driven over that period would be 15,miles on the vehicle. The customer drove the subject vehicle 23,miles in months, causing excess depreciation on the vehicle (by federal guidelines), which the contract clearly states is not coveredThe amount considered excessive was 7,milesWe make a very fair, very low deduction of cents per mile for excessive mileage on all of our claimsThis adjustment was $for this policyThis brought the total settlement to $ Upon independent, unbiased review of the situation by your Bureau, we are willing to work with you and provide a different settlement in the event you find that any deductions were made that are not supported by the contract.Thanks, *** ***
We paid Mr*** $6,for the total loss of his vehicleThe correct amount he paid for his GAP contract was $not $6,as Mr*** complaint claimsFrom his settlement we made no deductionsHis date of loss balance per his lender (*** financial) was $and the
insurance company paid $19,The difference between the date of loss loan balance and the amount the insurance company paid is the amount we paid for the claim$6,The balance owed on Mr*** loan are for payments which were due after the loss of his vehicleOur contract covers loan balances up to the date of loss, we are not held accountable for payments the customer doesn’t make after the loss of the vehicleWe understand this is burdensome on customers and this is why we make every effort to expedite the claim processAs to the customer’s statement of timelinessTypical GAP processing times in the industry are 3-months depending on the companyWe pride ourselves in customer service and timeliness of processing a claimOur contract requires customers to send us a number of financial/legal documents to process a claimWe routinely reach out to lenders and insurance companies on our customer’s behalf’s to help them gather these documents as goodwillIn this case Travis was emailed a list of the documents we needed to complete his claimMr*** claim was opened on 6/and a settlement check was mailed out on 7/We had not received all of the documents for the claim until 6/which means we processed all of the documentation and issued payment on the claim in about two weeksWe cannot process claims until we have all of the necessary paperwork which the customer is responsible for providing
I only have one issue, where's the check why was my check sent regular mail without tracking. Otherwise, yes, I'm happy with AAC. that Check needs to be tracked, either cancelled and a new check needs to be sent to [redacted] with means of tracking. Two other checks sent the same day were received and processed and not mine. The check should come to me, to the customer who purchased the warranty. If that's a possibility, I need that money refunded from my auto loan. Hence I'm still paying for non-warranty. I just want AAC to contact Autopay to find out where that check is. It's now a week and it's not received when Kim told me they should have it 10/23 via phone.
Revdex.com:[redacted] has been awesome and the only person to help me with the situation. Is there anyway AAC could contact AUTOPAY to see if they have received the check. My issue with this is there's a missing check. Autopay won't disclose to me if it was received. The warranty was cancelled internally, however, technically I'm still paying for it because there's no refund as of yet. Autopay told me 3-6 weeks. I tried to call [redacted] per [redacted]'s advice though was unable to reach him. AAC did their job though I wish they sent the check with tracking. She told me two other checks were received and processed however where's mine??? Would they be willing to cancel the check if Autopay doesn't have it, and use tracking $2810.48 is a lot of money to send regular usps without tracking or delivery confirmation.Sincerely, [redacted]
[redacted] purchased her service contract from her financing company on 08/09/2017. We were notified of her intent to cancel her contract on 10/16/2017 when she emailed the appropriate documentation to [redacted]. The cancellation was processed on 10/17/2017 and a check was mailed...
to her financing company on 10/19/2017. I spoke to her on the telephone on 2 different occasions and provided her with the correct individual's name at her financing company that continued with the cancellation process. Unfortunately, we are an administration company. We are not the selling dealer that sold the extended contract to her. During one of our conversations I encouraged [redacted] to keep her VSC even though she had a shop look over her vehicle. I reminded her of the benefits provided in her contract and although her vehicle was fine right now wouldn't she want peace of mind against a future event in which something might happen with her engine or her brakes. This complaint is the first I was aware that she was expecting a $3000 refund, meaning a full 100% refund. 100% refunds are only allowed within 30 days of the purchase date. Cancellations are calculated using a prorated formula based upon term or miles driven. The factor used in [redacted]'s case was term at 95.346%. I am disappointed that [redacted] chose to file a complaint prior to ever calling us. We could have explained the processing time frames so that she was not expecting the cancellation proceeds within a week of making the request. It is our goal to have cancellations processed within 5 business days of receipt. In her case it was processed within 2. We feel we have fulfilled our responsibility as administrator. It is hard to pinpoint an accepted time frame for processing on the selling dealer's end due to the varying sizes of our clients.
I only have one issue, where's the check why was my check sent regular mail without trackingOtherwise, yes, I'm happy with AACthat Check needs to be tracked, either cancelled and a new check needs to be sent to [redacted] with means of trackingTwo other checks sent the same day were received and processed and not mineThe check should come to me, to the customer who purchased the warrantyIf that's a possibility, I need that money refunded from my auto loanHence I'm still paying for non-warrantyI just want AAC to contact Autopay to find out where that check isIt's now a week and it's not received when Kim told me they should have it 10/via phone Revdex.com: [redacted] has been awesome and the only person to help me with the situationIs there anyway AAC could contact AUTOPAY to see if they have received the checkMy issue with this is there's a missing checkAutopay won't disclose to me if it was receivedThe warranty was cancelled internally, however, technically I'm still paying for it because there's no refund as of yetAutopay told me 3-weeksI tried to call [redacted] per [redacted] 's advice though was unable to reach himAAC did their job though I wish they sent the check with trackingShe told me two other checks were received and processed however where's mine??? Would they be willing to cancel the check if Autopay doesn't have it, and use tracking $is a lot of money to send regular usps without tracking or delivery confirmation.Sincerely, [redacted]
The customer has requested that we refund the cost of the policySince this contract has been executed and the vehicle covered by this policy had a total loss, the contract is in an expired state and cannot be canceled or refunded per the terms outlined in "Contract Expiration"This
contract had a settlement of $as determined by the contractThe date of loss balance on 10/20/was $not the amount the customer stated in the complaint$was refunded to the customer for the cancellation of a service contract, which matches the customer's statementThe contract clearly states that any GAP settlement "can be reduced from proceeds that could be recovered from the cancelling of any items such as a service contract" (See Outstanding Balance), which the customer does not disputeThis left a remaining balance of $on the loan balance which is less than the customer stated in the complaint. The primary insurance company then sent a settlement of $which the complaint listed correctlyThis left the remaining loan balance at $Our contract requires deductions for mileage and usage which are in excess of the national average, as described in Actual Cash Value portion of our contract (see attached highlighted)We use the federal national average mileage of 13,500/yrThe term of the contract was months, so average mileage driven over that period would be 15,miles on the vehicle. The customer drove the subject vehicle 23,miles in months, causing excess depreciation on the vehicle (by federal guidelines), which the contract clearly states is not coveredThe amount considered excessive was 7,milesWe make a very fair, very low deduction of cents per mile for excessive mileage on all of our claimsThis adjustment was $for this policyThis brought the total settlement to $ Upon independent, unbiased review of the situation by your Bureau, we are willing to work with you and provide a different settlement in the event you find that any deductions were made that are not supported by the contract.Thanks, *** ***
We paid Mr*** $6,for the total loss of his vehicleThe correct amount he paid for his GAP contract was $not $6,as Mr*** complaint claimsFrom his settlement we made no deductionsHis date of loss balance per his lender (*** financial) was $and the
insurance company paid $19,The difference between the date of loss loan balance and the amount the insurance company paid is the amount we paid for the claim$6,The balance owed on Mr*** loan are for payments which were due after the loss of his vehicleOur contract covers loan balances up to the date of loss, we are not held accountable for payments the customer doesn’t make after the loss of the vehicleWe understand this is burdensome on customers and this is why we make every effort to expedite the claim processAs to the customer’s statement of timelinessTypical GAP processing times in the industry are 3-months depending on the companyWe pride ourselves in customer service and timeliness of processing a claimOur contract requires customers to send us a number of financial/legal documents to process a claimWe routinely reach out to lenders and insurance companies on our customer’s behalf’s to help them gather these documents as goodwillIn this case Travis was emailed a list of the documents we needed to complete his claimMr*** claim was opened on 6/and a settlement check was mailed out on 7/We had not received all of the documents for the claim until 6/which means we processed all of the documentation and issued payment on the claim in about two weeksWe cannot process claims until we have all of the necessary paperwork which the customer is responsible for providing
I only have one issue, where's the check why was my check sent regular mail without tracking. Otherwise, yes, I'm happy with AAC. that Check needs to be tracked, either cancelled and a new check needs to be sent to [redacted] with means of tracking. Two other checks sent the same day were received and processed and not mine. The check should come to me, to the customer who purchased the warranty. If that's a possibility, I need that money refunded from my auto loan. Hence I'm still paying for non-warranty. I just want AAC to contact Autopay to find out where that check is. It's now a week and it's not received when Kim told me they should have it 10/23 via phone.
Revdex.com:[redacted] has been awesome and the only person to help me with the situation. Is there anyway AAC could contact AUTOPAY to see if they have received the check. My issue with this is there's a missing check. Autopay won't disclose to me if it was received. The warranty was cancelled internally, however, technically I'm still paying for it because there's no refund as of yet. Autopay told me 3-6 weeks. I tried to call [redacted] per [redacted]'s advice though was unable to reach him. AAC did their job though I wish they sent the check with tracking. She told me two other checks were received and processed however where's mine??? Would they be willing to cancel the check if Autopay doesn't have it, and use tracking $2810.48 is a lot of money to send regular usps without tracking or delivery confirmation.Sincerely, [redacted]
[redacted] purchased her service contract from her financing company on 08/09/2017. We were notified of her intent to cancel her contract on 10/16/2017 when she emailed the appropriate documentation to [redacted]. The cancellation was processed on 10/17/2017 and a check was mailed...
to her financing company on 10/19/2017. I spoke to her on the telephone on 2 different occasions and provided her with the correct individual's name at her financing company that continued with the cancellation process. Unfortunately, we are an administration company. We are not the selling dealer that sold the extended contract to her. During one of our conversations I encouraged [redacted] to keep her VSC even though she had a shop look over her vehicle. I reminded her of the benefits provided in her contract and although her vehicle was fine right now wouldn't she want peace of mind against a future event in which something might happen with her engine or her brakes. This complaint is the first I was aware that she was expecting a $3000 refund, meaning a full 100% refund. 100% refunds are only allowed within 30 days of the purchase date. Cancellations are calculated using a prorated formula based upon term or miles driven. The factor used in [redacted]'s case was term at 95.346%. I am disappointed that [redacted] chose to file a complaint prior to ever calling us. We could have explained the processing time frames so that she was not expecting the cancellation proceeds within a week of making the request. It is our goal to have cancellations processed within 5 business days of receipt. In her case it was processed within 2. We feel we have fulfilled our responsibility as administrator. It is hard to pinpoint an accepted time frame for processing on the selling dealer's end due to the varying sizes of our clients.