AMD Construction

On the day of *** *** I received a letter regarding complaint ID ***. The complaint was regarding a charge on an account we had with Mr***. We were hired to do snow removal at his elderly mothers house prior to the first storm on*** *** Everything was going
smoothly until my crew missed the back area for the garbage cans on*** *** *** *** ***. Mr*** let me know he was not happy with our service so I offered to come back and clear the areas. Mr***, however, had already cleared the areas and did not allow us the chance to fix the issue. After some discussion on the phone with Mr*** stated he would pay for the invoices, but wanted our work agreement cancelled. I in turn cancelled the agreement with Mr***. On the evening of *** *** he emailed me off my website that there had been some small plow damage on the end of the driveway to the turf. On the morning of *** *** I took a look at the areas and it ended up to be a small area of grass that would re-root itself come spring. I still offered to fix the plow damage if he came through with his payment for the invoices that he agreed to payOn *** *** Mr*** emailed back asking how we planned to fix the small area of plow damage and also stated he had gone to the Revdex.com about the charges to his account. I then in turn offered two options to Mr***. Payment is made in full by the end of the month and we will repair all plow damage that was caused in springor We will cancel all invoices (*** ***) and have no more obligations from this date forward including the plow damage. On the day of *** ***, Mr*** emailed back that Option was fine. Therefore, we have resolved the issue.Note to ***: We have not had any other complaints regarding any of our services in the history of *** *** *** *** *** .Thank you, *** *** *** *** *** ***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. For the record, *** *** said up until the dates mentioned there were no problems, which is true, except there was only ONE prior service, so out of times an area contracted to be cleared of snow was not. I only agreed to pay for the entire areas to be cleared, this the Revdex.com complaint.
Regards,
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