Complaint: 11309965
I am rejecting this response because:According to the response by IPayment we were...
suppose to be receiving a return label for their machine. We have put a STOP PAYMENT through our bank towards this company since they have made attempts to withdraw additional money from the account. We contacted the company to end our 30 day trial a week after starting it. We have had the machine packed up and ready to ship since March 9, 2016. This company continues to string along the arrangement and we fear that they will send us to collections for the machine that hasn't been returned. I have waited several additional weeks after they responded to complaint 11309965 and they still have not followed through as they stated. I would like the label that was promised by the company during the response in complaint ID 11309965. As stated we have put a stop payment through the bank to avoid this company's attempt to withdraw additional funds, but we would like the machine returned to them ASAP and to cut all ties that we have with this company.
Regards,
[redacted]
We have attempted to locate this account in our data base, currently we are not able to find it. Can you please provide a merchant id number associated with this account to further assist us in locating the account. Thank you.
As a courtesy we have waived the collection balance. Here is the return authorization number to use to return the equipment: RMA 05-17-2016-[redacted] Please send to: iPayment IncAttn: Deployment
We have waived the Early Termination Fee. We are rushing a return label to the merchant. The funds charged after the account was closed have rejected. Nothing further to refund.
It is my understanding that funds were currently placed on hold starting on 12/7/16 at a 28% withholding rate per direction of the IRS, through First Data. We understand you have submitted the W9 to iPayment to update, unfortunately it was received a day before the deadline and forwarded to...
First Data for review. We have updated our internal system here at iPayment, however the formal update in First Data’s system will not occur until verified with the IRS. We show the first notice was sent to you regarding the TIN validation in February 2015. First Data will remove the hold once verified with the IRS, usually in 5-7 business days. The funds are released back to you through your tax filings. We do not hold or keep your funds here at iPayment. We are reviewing to see if there is any way to speed the process.
Hello, we understand the concern for the merchant account. The processing limits are on the original merchant agreement and application set up by the Independent Sales Organization, Flagship. By agreeing to the limits, iPayment must abide by the processing limits do fund the necessary account for...
liability issues. The rate quoted is also on the application; moreover, our records indicated the merchant account requested closure on 10/12/15 on an escalated call.
Hello,
We have reviewed your account and are willing to refund half of the PCI
Annual Fee ($64.50). Unfortunately a 3 year contract was signed for and these
fees were listed on the contract. A copy of the signed contract/application is
attached for your review.Thank you,
Complaint: 10939902
I am rejecting this response because Ipayment is charging us fees for a total of $ $62,90 cents and yet they telling us they closing the account. In addition, once again for the million time we reinstate we are not a travel agency. WE ARE A MEDICAL EDUCATION COMPANY. The charges are for registration fees to an international congress. If you closing our account then refund the charges you are charging our company and guarantee us you will remove our name from any data base that will prevent us from opening another merchant account.
Regards,
[redacted]
Complaint: 10750152
I am rejecting this response because the lady I talked to on the 7th of July told me that if as long as I send it the next day I will not be charged any fees or for my service for the month of July. The people working for you are not really trained well because I keep on being told something different every single time. This is what it says on the bottom of the form, "If you should have any questions, please contact our Customer Relations Department at (###) ###-#### or email us at [email protected]" Looking at the bottom of the form it states that if you have any questions call or email below it says nothing about emailing the form here once complete! Also why does it takes 30 days to close account. You can look at my records and I didn't even process one payment. Last month when I didn't use it the fees were only $30 but why did it jump all th way to $160. This is an unethical way to practice business we are a small business trying to get clientele and it is really hard when we get charged fees for not using our POS.Reguards,
B[redacted]
Hello, We have review your response and will, as a courtesy, refund 3 months of the fees totaling $114.69. A contract was signed therefore the fees are valid to maintain the account open. Our records show you call in November for the first time regarding the merchant account and the fees charged. We have fulfilled our obligation to refund you the Early Termination Fee of $250 on 11/24/2015 as stated on the contract/application.
We have waived the current collection balance. Please send correspondence that was sent to close, any proof, emails, fax confirmations so we can review. It appears you may have contacted the sales office, but not iPayment Inc who is your actual processor to close. You can email...
information to [redacted]@ipaymentinc.com or fax to ###-###-####.
All fee's were clearly listed on page 2 of said merchant agreement. Early termination fee is also listed in the agreement. There is no notation of any waivers claimed by merchant.
Hello, The independent sales representative’s call center contacted Mr. Shaffner, the owner of 3 Palms Zoo, to set an appointment and was offered the opportunity to earn $100 if the independent sales representative office could not beat the merchant’scurrent processing cost. To qualify, the merchant must be processing with a processor, must bring a processing statement, and must average over $2,000 in monthly Visa/MC/Discover transaction volume. This merchant did not meet the criteria. The independent sales representative has stated that they reached out to this merchant and explained on a call with the merchant and their call center manager that the merchant did not meet the criteria [because they are seasonal and don't average over $2,000 in monthly volume]. Mr. [redacted] (head of the independent sales representative office) also reached out to the merchant to explain the same, but the merchant was remained insistent, notwithstanding the explained criteria. Mr. [redacted] has also advised us that during his call with the merchant, he apologized for the inconvenience, and offered to remove the business name from their lead lists, and was hung up on.We have ensured that the independent sales office be certain terms of any offers (and how to qualify) are clearly understood. Lastly, even though we believe this is a missunderstanding of terms with the independent sales office, iPayment Inc. would like to pay the merchant the $100.00. We will mail a check to the address provided in this case once confirmed this case will be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10783913, and not like their respond, they actually refunded whole amount I requested. But I still need their documentation about promise refunding $106.32 every month until FDGL contact ends 2016 for old terminal Jay Sharp supposed to cancel in last March. If I get the right document, I will satisfy the result.
Regards,
M[redacted]
Please provide your merchant name and number, in order for us to locate your account. We searched by the name, address, email & phone number but could not locate.
Hello,Thank you for sharing your concerns. I have reviewed this case thoroughly and this account is currently closed. The customer placed a stop payment on our fees. If at any point, the customer requested the account to be closed, we would had advised to send in a written request. The customer...
did enter an agreement for services which authorized our monthly charges. All fees assessed are in accordance with the agreement.To discuss the equipment issue. We have confirmation equipment was shipped and signed for based off the UPS tracking #1ZR078W[redacted]00 and UPS website. To date, the customer has not returned our equipment to us. The customer should contact the independent sales office, Merchant Account Solutions, to discuss returning the equipment.We do apologize you feel you have been overcharged, however we have fulfilled our side of the agreement and are not responsible for you choosing not to use the service or cancel within our required guidelines.Thank you.
Complaint: 11309965
I am rejecting this response because:According to the response by IPayment we were...
suppose to be receiving a return label for their machine. We have put a STOP PAYMENT through our bank towards this company since they have made attempts to withdraw additional money from the account. We contacted the company to end our 30 day trial a week after starting it. We have had the machine packed up and ready to ship since March 9, 2016. This company continues to string along the arrangement and we fear that they will send us to collections for the machine that hasn't been returned. I have waited several additional weeks after they responded to complaint 11309965 and they still have not followed through as they stated. I would like the label that was promised by the company during the response in complaint ID 11309965. As stated we have put a stop payment through the bank to avoid this company's attempt to withdraw additional funds, but we would like the machine returned to them ASAP and to cut all ties that we have with this company.
Regards,
[redacted]
We have attempted to locate this account in our data base, currently we are not able to find it. Can you please provide a merchant id number associated with this account to further assist us in locating the account. Thank you.
As a courtesy we have waived the collection balance. Here is the return authorization number to use to return the equipment: RMA 05-17-2016-[redacted] Please send to: iPayment IncAttn: Deployment
ETF Fee is clearly listed on merchant agreement. No refund will be given.
As a courtesy we have closed and waived the ETF on this account.
We have waived the Early Termination Fee. We are rushing a return label to the merchant. The funds charged after the account was closed have rejected. Nothing further to refund.
It is my understanding that funds were currently placed on hold starting on 12/7/16 at a 28% withholding rate per direction of the IRS, through First Data. We understand you have submitted the W9 to iPayment to update, unfortunately it was received a day before the deadline and forwarded to...
First Data for review. We have updated our internal system here at iPayment, however the formal update in First Data’s system will not occur until verified with the IRS. We show the first notice was sent to you regarding the TIN validation in February 2015. First Data will remove the hold once verified with the IRS, usually in 5-7 business days. The funds are released back to you through your tax filings. We do not hold or keep your funds here at iPayment. We are reviewing to see if there is any way to speed the process.
Hello, we understand the concern for the merchant account. The processing limits are on the original merchant agreement and application set up by the Independent Sales Organization, Flagship. By agreeing to the limits, iPayment must abide by the processing limits do fund the necessary account for...
liability issues. The rate quoted is also on the application; moreover, our records indicated the merchant account requested closure on 10/12/15 on an escalated call.
Hello,
We have reviewed your account and are willing to refund half of the PCI
Annual Fee ($64.50). Unfortunately a 3 year contract was signed for and these
fees were listed on the contract. A copy of the signed contract/application is
attached for your review.Thank you,
Complaint: 10939902
I am rejecting this response because Ipayment is charging us fees for a total of $ $62,90 cents and yet they telling us they closing the account. In addition, once again for the million time we reinstate we are not a travel agency. WE ARE A MEDICAL EDUCATION COMPANY. The charges are for registration fees to an international congress. If you closing our account then refund the charges you are charging our company and guarantee us you will remove our name from any data base that will prevent us from opening another merchant account.
Regards,
[redacted]
Complaint: 10750152
I am rejecting this response because the lady I talked to on the 7th of July told me that if as long as I send it the next day I will not be charged any fees or for my service for the month of July. The people working for you are not really trained well because I keep on being told something different every single time. This is what it says on the bottom of the form, "If you should have any questions, please contact our Customer Relations Department at (###) ###-#### or email us at [email protected]" Looking at the bottom of the form it states that if you have any questions call or email below it says nothing about emailing the form here once complete! Also why does it takes 30 days to close account. You can look at my records and I didn't even process one payment. Last month when I didn't use it the fees were only $30 but why did it jump all th way to $160. This is an unethical way to practice business we are a small business trying to get clientele and it is really hard when we get charged fees for not using our POS.Reguards,
B[redacted]
Hello, We have review your response and will, as a courtesy, refund 3 months of the fees totaling $114.69. A contract was signed therefore the fees are valid to maintain the account open. Our records show you call in November for the first time regarding the merchant account and the fees charged. We have fulfilled our obligation to refund you the Early Termination Fee of $250 on 11/24/2015 as stated on the contract/application.
We have waived the current collection balance. Please send correspondence that was sent to close, any proof, emails, fax confirmations so we can review. It appears you may have contacted the sales office, but not iPayment Inc who is your actual processor to close. You can email...
information to [redacted]@ipaymentinc.com or fax to ###-###-####.
All fee's were clearly listed on page 2 of said merchant agreement. Early termination fee is also listed in the agreement. There is no notation of any waivers claimed by merchant.
Hello, The independent sales representative’s call center contacted Mr. Shaffner, the owner of 3 Palms Zoo, to set an appointment and was offered the opportunity to earn $100 if the independent sales representative office could not beat the merchant’scurrent processing cost. To qualify, the merchant must be processing with a processor, must bring a processing statement, and must average over $2,000 in monthly Visa/MC/Discover transaction volume. This merchant did not meet the criteria. The independent sales representative has stated that they reached out to this merchant and explained on a call with the merchant and their call center manager that the merchant did not meet the criteria [because they are seasonal and don't average over $2,000 in monthly volume]. Mr. [redacted] (head of the independent sales representative office) also reached out to the merchant to explain the same, but the merchant was remained insistent, notwithstanding the explained criteria. Mr. [redacted] has also advised us that during his call with the merchant, he apologized for the inconvenience, and offered to remove the business name from their lead lists, and was hung up on.We have ensured that the independent sales office be certain terms of any offers (and how to qualify) are clearly understood. Lastly, even though we believe this is a missunderstanding of terms with the independent sales office, iPayment Inc. would like to pay the merchant the $100.00. We will mail a check to the address provided in this case once confirmed this case will be resolved.
Merchant needs to contact Transworld for an account detail of funds owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10783913, and not like their respond, they actually refunded whole amount I requested. But I still need their documentation about promise refunding $106.32 every month until FDGL contact ends 2016 for old terminal Jay Sharp supposed to cancel in last March. If I get the right document, I will satisfy the result.
Regards,
M[redacted]
Please provide your merchant name and number, in order for us to locate your account. We searched by the name, address, email & phone number but could not locate.
Account was closed on 11/10/16, no further fee's will be assessed.
Hello,Thank you for sharing your concerns. I have reviewed this case thoroughly and this account is currently closed. The customer placed a stop payment on our fees. If at any point, the customer requested the account to be closed, we would had advised to send in a written request. The customer...
did enter an agreement for services which authorized our monthly charges. All fees assessed are in accordance with the agreement.To discuss the equipment issue. We have confirmation equipment was shipped and signed for based off the UPS tracking #1ZR078W[redacted]00 and UPS website. To date, the customer has not returned our equipment to us. The customer should contact the independent sales office, Merchant Account Solutions, to discuss returning the equipment.We do apologize you feel you have been overcharged, however we have fulfilled our side of the agreement and are not responsible for you choosing not to use the service or cancel within our required guidelines.Thank you.