Aluminum Men Super Gutters & Screen Rooms

April 08, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: [redacted] *** [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention We are so sorry for the inconvenience caused to [redacted] We are sorry to learn of his disappointment with our service On very rare occasions, uncontrollable events occur that make it impossible for us to delivery as promisedHis most current order was adjusted already to refund him in full for the purchased price of $and was sent to is banking establishment on 3/29/ Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] Customer Service [redacted] Jackson and Perkins [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I will not accept a company credit that forces me to extract my three year old refund by making yet another purchase from a company that proves it does not deliver the products it promotes.I have absolutely no interest in making another purchase from this company and feel that three years of my uncompensated time spent in anticipation of blooming Primrose lilacs is not something I wish to repeat.I will accept a prompt full cash refund either by check or money order Regards, [redacted] ***

May 02, Ms [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Please apologize to Mr [redacted] for not being able to ship and delivery as he was requestingUnfortunately his Cephalotaxus Yewtopia plant is on back order and delaying the shipmentAs a result, I have flagged his order to split ship all available items ASAPWe apologize that he has not received a response from his email inquiriesDuring the peak season we can fall behind on responding to emails due to the sheer volume of emails received dailyResearching I was unable to locate his emails Please convey our apologies to Mr [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Part of my order has not yet been shipped.I would not be so perturbed if the people at the business had had the courtesy to respond to any of my emailsAnd it seems odd that the only thing they respond to is a note from the Revdex.comI won't push the complaint further in any formal way but this is my real reactionAnd I sincerely do thank you for your help in getting at least part of my order to meNow we'll see whether it actually arrives Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided delivery is actually received this Friday, 3/31/17. I would appreciate an email or response here with a tracking number. I'm very hesitant that indeed my order will be shipped out today for a Friday delivery.Additionally, in Park Seed's response it's stated that website says a 10-14 day lead time on this product. I did read that and in fact that's why I didn't contact Park Seed until 3/21/17 (14 days after order was placed on 3/7/17). As I previously stated, I did not receive a response to the email asking for an order status. I then called cust service on 3/24/17 and was told they couldn't give me a status of my order and that they'd call me back. I never received a call back therefore I called again on 3/27/17 and once again a status wasn't given to me. All of this could have been avoided provided I was given an updated status. Communication is lacking on Park Seed's end to say the least. This order was a gift which I needed for this Friday evening and without being given a status until now, I've purchased a different gift to replace it. I will still accept this order and keep for myself. Again, provided it is received this Friday, 3/31/17.Thank you, [redacted] *** Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint At the time the order was placed, March 9th the plants were in stockI have seen them in garden centers yet I do not have my plantsIf they filled the order when they received it, I wouldn't be on the back order list and my plants would be setting roots and buds for the garden show I have on June 3rdI did not receive any notice that these were back-ordered at anytime or I would have selected different varieties Regards, [redacted]

May 02, [redacted] Dispute Resolution Director Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear M [redacted] Thank you for bringing M [redacted] concerns to my attention Upon reviewing [redacted] order and our Horticulturist speaking with her, we have adjusted her order to refund her for $total Please convey our apologies to M [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] [redacted] Jackson and Perkins [redacted] ***

May 03, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention Upon reviewing [redacted] order, we are unable to send **just the part needed so we are replacing the complete Light Kit for her [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] [redacted] Jackson and Perkins [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will supply the new expiration date for the MasterCard *** Regards, [redacted]

May 20, [redacted] Revdex.com of Upstate South Carolina N Church Street, Ste C Greenville, SC 29601- Re: Revdex.com Case [redacted] [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear [redacted] Thank you for bringing [redacted] concerns to my attention Upon reviewing the order and all the notes, we will not be refunding nor will we be sending a replacement to [redacted] Customer are requested to please check their addresses carefully as Postal and delivery services will not forwardWe guarantee delivery only to addresses we are given Please convey our apologies to [redacted] for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, [redacted] [redacted] Jackson and Perkins [redacted] ***

May 17, Ms [redacted] Dispute Resolution DirectorRevdex.com of Upstate South CarolinaN Church Street, Ste CGreenville, SC 29601- Re: Revdex.com Case [redacted] ID # [redacted] Park Seed, Wayside Gardens and Jackson and Perkins Dear Ms [redacted] , Please apologize to Mrs [redacted] , when ordering our roses online it states “Ships in Spring at proper planting time for your zone” we do not state as “In Stock”We understand this can be very confusing if the roses do not ship as expectedUnfortunately because we deal with living plants there are delays from time to time receiving product from our growersIf Mrs [redacted] prefers we can cancel her order due to the long delay Please convey our apologies to Mrs [redacted] again for any inconvenience this may have caused If you have any other questions or concerns regarding this matter, please let me know Sincerely, Angela D [redacted] Customer Service Administrator Jackson and Perkins 1-800- [redacted] ext ***