Alquinn Homes

We at Alquinn are very committed to resolving this issue as quickly as we canWe have reached out to our client and will be reimbursing them for a portion of their water bill and we will be sending an Alquinn representative on July 10th to further troubleshoot/investigate the source of the problem Unfortunately we have recently discontinued our home building operation in Regina and as a result we have to deal with the warranty remotely from Edmonton, this does slow the process down but we are committed to resolving all outstanding/future warranty issues.Thank you for taking the time to let us know of you dissatisfaction and we will work hard to restore your trust and rebuild our relationship.Sincerely, Alquinn Homes

Initial Business Response / [redacted] (1000, 7, 2015/08/24) */ Response to case # [redacted] : We had someone looking after this home who wasn't providing proper communication, due to unforeseen circumstances he is no longer with AlquinnSince we have been made aware of these issues, we have done a full inspection of his homeMust items will be taken care of within 1-weeks, other items will be depending on supplyAlso the availability of the homeownerPlease see list below for items that will be completed Front Deck - Gapping @ edges and bowed Deck skirting - nails & Screws not filled Forms not removed from sidewalk Back door closet doors rubbing Paint BSMT floors & Stairs Fill hole in mechanical room Replace BSMT bathroom floor & Baseboard Sand & BSMT bathroom floor Fill BSMT floor cracks If you have any more questions please ask Thanks Have a great weekend [redacted] Construction Administrator / Warranty Coordinator Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as the repairs are completed within a timely fashion I am happy with the resolution

Complaint: ***
I am rejecting this response because: There is no ongoing work happeningWe were told that trade person for landscaping and grading was going to start work last month and this has not been doneAll other builders are completing seasonal items in the areaWe would like an update on thisI have called and emailed business but no responseI don't understand what the builder means by dealing with me directly when they don't return calls or respond to emails.Sincerely,
*** ***

Customer has been contactedSeasonal items are being done in orderEvery attempt to complete in the same season is madeVery early snow affected our scheduleWork will be completed in a timely fashion next springWe have a direct customer contact at our office

Work is on going. The other issues were all dealt with. We prefer to deal directly with the customer.

We at Alquinn are very committed to resolving this issue as quickly as we can. We have reached out to our client and will be reimbursing them for a portion of their water bill and we will be sending an Alquinn representative on July 10th to further troubleshoot/investigate the source of the problem....

Unfortunately we have recently discontinued our home building operation in Regina and as a result we have to deal with the warranty remotely from Edmonton, this does slow the process down but we are committed to resolving all outstanding/future warranty issues.Thank you for taking the time to let us know of you dissatisfaction and we will work hard to restore your trust and rebuild our relationship.Sincerely, Alquinn Homes.

Initial Business Response /* (1000, 7, 2015/08/24) */
Response to case # [redacted]:

We had someone looking after this home who wasn't providing proper communication, due to unforeseen circumstances he is no longer with Alquinn. Since we have been made aware of these issues, we have done a full...

inspection of his home. Must items will be taken care of within 1-2 weeks, other items will be depending on supply. Also the availability of the homeowner. Please see list below for items that will be completed.

Front Deck - Gapping @ edges and bowed
Deck skirting - nails & Screws not filled
Forms not removed from sidewalk
Back door closet doors rubbing
Paint BSMT floors & Stairs
Fill hole in mechanical room
Replace BSMT bathroom floor & Baseboard
Sand & BSMT bathroom floor
Fill BSMT floor cracks

If you have any more questions please ask.

Thanks
Have a great weekend

[redacted]
Construction Administrator / Warranty Coordinator
Initial Consumer Rebuttal /* (2000, 9, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the repairs are completed within a timely fashion I am happy with the resolution