Alpine Construction

Complaint: [redacted]
I am rejecting this response because the answer is both unsatisfactory and contains falsehoods.Putting us off further (until June 5th) without explanation is ridiculous. Alpine has ignored several communications attempts since their failed attempt to make repairs.  In their response to the Revdex.com, Alpine admits to not responding to our letter in which we requested a timely response, which by their admission they chose to ignore.  A property inspection was requested because we wanted to have all possible information before proceeding with further action.  Alpine, was not communicating with us and was therefore of no assistance. We find it unconscionable that Alpine has chosen to respond to the City,
the Revdex.com and to [redacted] (we are disputing payment) but not to us.  After speaking to the City of Cheney, we believe Alpine was sent a copy of the correction notice at the same time we were. In addition the building inspector reports that they spoke to Alpine via phone and email on May 16th,  disappointingly at no time during this did Alpine communicate with us.   It seems very much to us that Alpine left us holding the bag, in the form of a failed inspection and was ignoring us, hoping we would go away. In their response to the Revdex.com Alpine has rejected re-doing the project as well as a refund.  We are further angered and disappointed by this unreasonable position but offer a final compromise.  Alpine may keep the down payment which was used to purchase hardware.  The balance of the money will be refunded to us (either directly or via the credit dispute process via [redacted]) We will use this to offset the cost of properly completing the project ourselves.

Using this company was the worst experience ever. Not only did it take 5 weeks to complete because nothing was being done or when It was it was being done wrong, but they did not even complete everything that was on the contract. Then to top it off after requesting they have the trim match three different times it still doesn't match. And they used a dark brown caulking above the trim which is smeared all over my walls and the trim isn't even cut right. The worst part about it is the harassment from one of the workers. And when he was refused he became very hard to work with and starting refusing to do work. Worst experience with this company ever.

Quality job, did what they said they would do, took care not to damage flower beds around house. Roof looks great!

professional and polite crew, outstanding customer service, would use it again