Alpha Warranty Services

Complaint: [redacted] I am rejecting this response because:I purchase the vehicle with over 80k miles on itNo inspection was done of the engine to verify that the engine was sludge freeI have oil maintenance receipts along with a transaction report and log that show the car has been maintained, these documents will hold up in court as record of the car being maintained if this issue continues to escalate to that pointMy service manager attesting that the slug based off my records was a problem with the vehicle prior to me purchasing the vehicle as he stated to your adjusterI will continue to hold Alpha Warranty accountable for the repair of my vehicle as per the contract and warranty that I paid for, and will continue to pursue the matterI have more than withheld my end of the extended warranty by properly maintaining the vehicle, and have provided evidence of suchMy oil change records are not "hand written log" it's a verifiable transaction history and receiptsThere is no evidence of the vehicle prior to me purchasing the car considering the warranty was sold with a car with 80k then Alpha Warranty has warranted an engine with unknown pre-existing conditions.I have also provided a screen shot showing that my claim was accepted from Alpha Warranty website on 3/that is also not being honoredI have not been emailed a letter of denial after multiple requests, I've only gotten a verbal denial and now a documented claim approval per Alpha Warranty websiteWhen I called to verify the approval I was told multiple times the customer service rep didn't see an approval on their end and "didn't know what I was looking at" even though you can easily view the claim status on the website under detailsI emailed over the screen shot and was still told "I don't know what your looking at." I proceeded to ask the details of my accepted claim only to be placed on hold and transferred to an extremely rude lady named Kathy who refused to connect me with someone who could help explain the details of the accepted claimShe also lied to me over the phone denying that she could see that the claim was accepted but after be explaining to her how log into the website for the company she works for finally admitted she did in-fact see that the claim did say accepted and then changed her story that the accepted claim was an IT errorI would also like to note that as of right now the claim still says accepted when I view the status Sincerely, [redacted] ***