Alpha Omega Construction, Inc.

We spoke to *** *** and we came to an amicable decision regarding her account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, we where missing 53 boxes not what they are saying. some of the boxes where small, and some where flat, like doors for the cabinets. We where, rushing because  we had rented a truck for 3 hours and it was getting late. When we told them about the missing boxes, they did not care.  and it seen that they knew the boxes where missing. They said just file the insurance claim. and when we said that we where calling the police, they said that there was no need to call the police to investigate, just for the insurance claim.when the police arrived, they said the only need the report for the insurance claim, not to investigate the theft. the officers said that they will investigate. their attitude had change. they look upset. (  what we did not know is that the insurance company that was charging the premium every months is the same co.) not an independent insurance company, like any other business.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] rented unit [redacted] on 11/**/14. Unit [redacted] is a 5x10 size storage space (50 square feet). [redacted] secured the unit with a lock that he purchased off site. He did not give us a key to his lock. [redacted] vacated his unit on 7/*/15 by his own means (he did not hire a moving service)...

When he vacated the space and reached home he claims to have noticed that 110 boxes out of 163 were missing. He did not notice that the 110 boxes were missing when he opened his unit to vacate on 7/*/15 which is quite surprising given the minute size of his storage space. He also said that his lock was not tampered with and worked just fine. We find it impossible for [redacted] to not notice 110 boxes missing when he opened his unit. The only way this theft could have occurred is if he gave his key to somebody. [redacted] says that he keys were not given to anybody else. Considering all of this Secure Self Storage denied his $3600 claim for theft .