Aloha KIA

I ordered parts 01/07/20 they have not delivered nor returned my all the four times the said they where going to look and try find. Stopped in thrice with the same result.
They twice rejected remuneration.

The short version is, I purchased a *** along with an extended warranty. My vehicle went in on 02/2019 for hard shifting problems, my doors don't unlock/lock and when turning on passenger seat heater the driver seat gets heated also. My vehicle was taken to *** on 02/2019 and returned to me 06/2019 unfixed ( 4 months later). When my vehicle was returned in June we were told that my warranty expired in April. We spoke with the General manager at *** who was just flat out rude. He claims " I spent enough on your vehicle and that's ridiculous, I cant spend any more money on your vehicle", I requested to speak with his boss, being that when my vehicle was taken in, in february, it was still covered under warranty. I was directed to the director of operations, as I was told, who was just as rude as the general manager who says " sounds like you got a problem, if you want your vehicle back pay for it and you will get it back". when asked to speak to the director of operations boss he gave me the general managers name at ***. We were told to take it to Hilo ***, which we did and had my car back within one week, with hard shift problems repaired (hopefully). When my car was fixed at Hilo *** I contacted the director of operations and after a heated conversation, he calls me back and says if Hilo *** can verify that they fixed the problem than *** will pay for the bill. When Hilo *** contacted the director of operations, he was trying to negotiate how much *** wanted to pay. Director of operations paid $300 and we had to pay the balance to get my car back. If I had warranty coverage when my vehicle was taken in for repairs than the repairs should be covered under my warranty. If my warranty ran out in April, Why did they hold on to my vehicle until June. I was told by the director of operations that it was my fault that *** held on to my car for so long and didn't know how to repair it.

I rented a *** from the dealership. It broke down an hour later. I pulled over at aloha boulevard and mamamlahoa for a few minutes to rest. I was not off roading. I pulled over to the side on mamamlahoa highway. I had made a few other stops along the way. the spirit gas station I pulled over to purchase water. I also stopped at a few Beach locations on the way. The motorcycle had no problem starting. And I know how to start the motorcycle.

However the motorcycle will not start again when I was at the intersection of aloha boulevard and mamamlahoa highway. I called the shop no answer. I called my wife she called him on three-way I explain what happened and the gentleman was extremely rude. He's that young guy who sells t-shirts and has the Little ponytail. he was very rude and trying to accused me of draining the battery. I did not drain the battery. It becomes instinct to take it in and out of the ignition.

They refused to come pick me up. They left me abandoned in the mountains for 5 hours. I was forced to call the police and my family for help.after 5 hours and many many phone calls from my family they eventually came to pick me up. I was giving some mysterious tow guys phone number and the shop was telling me to call this phone number and some tow guy would come tow the motorcycle but I was responsible for paying for it. a gentleman told me I would pay $300 which I don't have.
so eventually the shop comes and the funny thing is the motorcycle did start 5 hours later when they came to pick me up. However my video evidence shows that it would not turn on.
and every kind of excuse possible came out of these people's mouths in that ***-*** garage.
"Oh you drain the battery it's your fault"

"Oh you went off-roading it's your fault"

"Oh you don't know how to start it it's your fault"

I was expecting them to say "oh you bump the tire with your foot that's why you broke its your fault"

these people just refuse to take responsibility for renting a defective vehicle that broke down 1 hour after use.

And the excuses of because I didn't know how to start it. I would not sit in the mountains by myself for 5 hours if I could turn it on myself. My video evidence proves that.

I refuse to pay $300 and I warned them they would be liable if something happened to me out here.
So the eventually pick me up and take me back to the shop.
They refuse to give me a working motorcycle. I purchased a motorcycle rental from the 19th to the 20th of January. I was due to return it back to the dealership the next day around noon. The motorcycle broke down and wouldn't start one hour after driving it.

My video evidence also shows that there's a rusted parts on this motorcycle. they may or may not have had anything to do with why it wouldn't start for a few hours. Regardless that shows the type of pride and care that this dealership has in its name brand of ***-***. Or lack of.

they refused to give me a new motorcycle and they refused to give me a refund and I only drove the motorcycle for 1 hour. they said they were going to charge me $200 for the tow and 150 for the rental even though I only use it for 1 hour and I was supposed to return it the next day. I asked for a new motorcycle to drive and they refused. I have videos of all of this as well for my evidence. I feel this is extremely disrespectful and shows very lack of consideration to their customers ***-*** is represented by these people. the fact that they would leave people abandoned in the mountains and try to extort money from them is just mind-boggling. someday some poor tourist is going to end up injured or killed with this little scam of theirs. The city needs to have an investigations of this immediately.

Looked on www.alohakia.com website to review the new inventory of KIA Souls they had at the Nimitz location. I saw an advertised price for a black KIA Soul ! (Stock #183042) for $25,520 after rebates and Internet discount so contacted Aloha KIA via e-mail to confirm they still had the vehicle. I received an email from Jennifer Hill stating that they still had it and she provided me with a quote showing the same price, $25530, as on their website. She also stated that they were offering 0.0% APR for 66 months. After seeing the 0% APR I replied to her email to confirm that the 0% interest for 66 months was available for this car at the $25,520 price. I received an email from Jennifer confirming that it was and I could come down and test drive. I went to Aloha KIA at 2841 Nimitz Hwy and drove the car and the sales associate began talking about a different price and interest rate. Since Jennifer was off work at the time I left and sent her an email to ask if the information she provided me was accurate. I received a call from one of the sales managers saying that they have changed the information on their website that was inaccurate and they wouldn't sale the vehicle at the price and 0% APR I was specifically told was available for this car. I consider these sales tactics to be fraudulent because I was very specific in my requests for clarification and accuracy of what Jennifer was quoting me. Yes I do have all of the email correspondence.

This is a second attempt to file a complaint to Aloha Auto Group, Inc. my assigned ID and Ms. *** was the person reviewing my case. I was rejected due to No Marketplace interaction to warrant filing a complaint and consumer failed to provide necessary clarification. I have if you wish include evidences of record that a transaction took place and also my wife letter stating she was also involved in this matter. I have also photo of the vehicle that was involved in this case. They claim I was responsible for the damages of the vehicle when it was returned back to the dealer.

M 2016 Kia Rio was towed to Aloha Kia Hilo on Monday 4/23. Since then, they’ve given me the run around, took nearly 2 days to run tests and then when I finally get an answer with what’s wrong with my car they offer a loaner for me. I get to Hilo to pick up the loaner on Thursday, 4/26. I signed for the loaner and then asked to grab a few hints out of my car. When approaching my car I noticed that a lot of my things from the trunk were now scattered throughout my car. When I went into it, a lot of my personal items were missing such as my MacBook laptop, Nintendo switch, a bunch of clothes, my military issued bag and my girlfriends bag that had personal documents in it. I asked the service guy if they took anything out and he told me no. I told him that I’m missing stuff and he asked me if I took it home. I told him no. They proceeed to have a list of excuses such as blaming the tow truck company (I rode in the tow truck it wasn’t them), claimed that my car was messy like this when they got it (my friend was with me, he wouldn’t have been able to sit in the car if it was like how I found it) then they tried saying I didn’t lock my car (but it wasn’t in my possession it was in theirs) and ending with saying they have a big homeless problem. Regardless if that’s true, if they have a homeless problem then they should make sure that their cars are locked and taken cared of. The GM told me he’d hand the surveillance footage to the police (I called the cops, made a case) and since that day he hasn’t gotten in touch with them or myself. I still don’t have my car or any answers as to who went into my car and took my things. He went as far as calling the national guard saying I posted something racist about him but it wasn’t even my post. I feel very offended, he hasn’t made any attempts to call me yet claims he did. I wouldn’t be ignoring them I want my car back.

Worst service ever! Bought a used car that had to be shipped from Honolulu- told 2.5 weeks max. It took four weeks because they went the cheaper route and paid for standby with Young Brothers, giving us excuse after excuse. Finally went to pick it up, was told they would take care of inspection and registration- that was 5 weeks ago. Now I have a car I can't legally drive and I am losing work revenue. Went by yesterday and they haven't even filed the registration paperwork. They are not trying to resolve the issue in a timely manner or care about customer service.

When I traded in my 2012 vehicle and bought a 2017 vehicle at this Hilo dealership in November 2017, the contract guy told me they would pay off my old loan and that I couldn’t have two car loans at once, that both loans get combined into new car loan. He did not tell me to shut off auto pay on the old traded in car. Then two weeks later *** took two car payments from my bank account one for old traded in car I no longer owned. Called dealership they were evasive and told me to call *** motor finance. Called *** motor finance told me to call dealership. I called dealership in Hilo back and they then changed story and said I would get my overpayment refund when loan process is fully funded/completed which happened two weeks ago. Still I have no refund. I have called and emailed the dealership and have not gotten response or a refund for my overpayment extra car payment which was supposedly according to dealership themselves suppose to be sent back to dealership to refund me from *** motor finance. The refund owed is approximately $345.