Allumiere

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.If you do cancel within the allotted time, we require that you return the product or pay a cancellation fee, as we do not send our customers samples, we send a 30-Day supply on a Trial period to build awareness of our products and servicesThe terms and conditions were outlined on the website that the customer used to place the order and we did receive acknowledgement that the customer did agree to those termsPer system records, the customer did agree to a partial refund to end all disputes and the partial refund was issued on 10/As a courtesy, the remaining requested refund has been issuedPlease allow 7-business days for that refund to reflect

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I also suggest the company review their selling practices. My original order was routed via a fake news story about an HDTV star who was leaving her show to start a skin care company. http:/ [redacted] -leaving-fixer-upper-facial-cream-skincare/ The trial details were not reiterated in any of the confirmation emails so after I missed the small print, no effort was made to make it clear about a trial period in subsequent emails. In fact, I didn't have any idea there was any action needed on my part until I saw the charges to my account and called to find out what they were for. Then the person I reached on the phone to request a refund was very obtuse and difficult to speak with. She tried to get me to discuss my skin care needs, she tried to upsell me on more product, she tried to tell me it was not their fault I didn't read the fine print, and at the end of the call and after very long periods on hold only agreed to refund 75%. Only later did she called back and leave a message that I'd be given a full refund. I appreciate that they will be refunding my charges but would suggest this could all have been avoided. That they need to be much more clear in their communications and should be aware that their product was used as part of an online scheme to sell skin care creams fraudulently. Thank you for refunding my money and I hope this feedback is helpful to you so that future customers are more satisfied with their purchases.Regards, Beth P***

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Linda R***

The terms and conditions were outlined and agreed to on the website when the products were orderedAs a courtesy, all charges that were requested as a refund have been issued. Please allow 7-business days for that refund to reflect

The charges that were agreed to were outlined in the terms and conditions when the order was originally agreed toThe terms are below As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial,
which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.If you do cancel within the allotted time, we require that you return the product or pay a cancellation fee, as we do not send our customers samples, we send a 30-Day supply on a Trial period to build awareness of our products and services. As a courtesy a refund of $and $has been confirmed issued backPlease allow up to 7-business days for that refund to reflect

The terms and conditions were acknowledged when the order was originally placedWe did not issue a full refund barbecue we did not receive any returned productsAs a courtesy a full refund will be issued on both charges

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I also suggest the company review their selling practices. My original order was routed via a fake news story about an HDTV star who was leaving her show to start a skin care company. http:/[redacted]-leaving-fixer-upper-facial-cream-skincare/  The trial details were not reiterated in any of the confirmation emails so after I missed the small print, no effort was made to make it clear about a trial period in subsequent emails. In fact, I didn't have any idea there was any action needed on my part until I saw the charges to my account and called to find out what they were for. Then the person I reached on the phone to request a refund was very obtuse and difficult to speak with. She tried to get me to discuss my skin care needs, she tried to upsell me on more product, she tried to tell me it was not their fault I didn't read the fine print, and at the end of the call and after very long periods on hold only agreed to refund 75%. Only later did she called back and leave a message that I'd be given a full refund. I appreciate that they will be refunding my charges but would suggest this could all have been avoided. That they need to be much more clear in their communications and should be aware that their product was used as part of an online scheme to sell skin care creams fraudulently. Thank you for refunding my money and I hope this feedback is helpful to you so that future customers are more satisfied with their purchases.Regards,
Beth P[redacted]

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue...

receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered.If you do cancel within the allotted time, we require that you return the product or pay a cancellation fee, as we do not send our customers samples, we send a 30-Day supply on a Trial period to build awareness of our products and services. The terms and conditions were outlined on the website that the customer used to place the order and we did receive acknowledgement that the customer did agree to those terms. Per system records, the customer did agree to a partial refund to end all disputes and the partial refund was issued on 10/18. As a courtesy, the remaining requested refund has been issued. Please allow 7-10 business days for that refund to reflect.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jennifer S[redacted]