Allstate -- The Doug Townsend Agency

Complaint: [redacted] I was not sent any notice in the form of billing statements before the one that I recd from the collection agency, so this is a lie on their partMs [redacted] told me at the time that I was paid in full until the end of the policy term when I specifically asked herThis is what made me so angry about the situationI will pay the bill because I will not have my perfect credit ruined because of their incompetencyThey are still in the wrong and I will never do business with them again or recommend them to anyoneTheir customer service needs to be greatly improved Regards, [redacted]

The policy *** *** had was for months, there were only S payments made on the policy so she had coverage for a month afforded by AllstateWe stopped the
draft on the account the day that she requested in an email which caused her last payment to not come out of her accountThere was a simple mistake when reviewing the billing, which we apologized for in conversation with herIf she can show that she had coverage with a different company from August 1St to August 31' we would be happy to take care of the bill but she had coverage with Allstate and we would have paid a claim had she had one in that time periodThe collection agency she was turned into first was an Allstate collection company and she was sent three different bills on 7/30, 8/and 8/when there was no response to those it was turned into a collection agency that reports on 9/She was sent bills before they called in about the amount due on the account on 9/Mrs*** made a mistake which she apologized for and learned from, you can't tell me we haven't all made a mistake from time to time, no one is perfectIf you owe for something you received coverage for then you need to pay for what you receivedTo say that someone is incompetent over a simple billing issue is not very kind, Mrs*** is good at her job and takes care of multiple customers that are very happy with her performance including many past encounters on *** ***'s policy

All of the billing for Allstate is processed in the corporate office, I am telling you what I see in my system. She was enrolled in ebill when she had insurance with us and was sent an electronic collections bill on 7/30/15 and 08/14/2015 and a bill in the mail on 8/29/15. Wasn't until 9/14/15 that she was sent to the other collections company. I have attached copies of the bill sent out by corporate. When Kim turned off the ez pay draft on your account at your request it caused the last payment to not be drafted. She admitted that she overlooked that last bill and apologized for it. She messed up and took ownership of that and we have discussed paying attention to detail and I have addressed this incident many times with her. We truly apologize for this and will always work to make ourselves better.

Complaint: [redacted]
I was not sent any notice in the form of billing statements before the one that I recd from the collection agency, so this is a lie on their part. Ms. [redacted] told me at the time that I was paid in full until the end of the policy term when I specifically asked her. This is what made me so angry about the situation. I will pay the bill because I will not have my perfect credit ruined because of their incompetency. They are still in the wrong and I will never do business with them again or recommend them to anyone. Their customer service needs to be greatly improved.  
Regards,
[redacted]

The policy [redacted] had was for 6 months, there were only S payments made on the policy so she had coverage for a month afforded by Allstate. We stopped the draft on the account the day that she requested in an email which caused her last payment to not come out of her account. There was a...

simple mistake when reviewing the billing, which we apologized for in conversation with her. If she can show that she had coverage with a different company from August 1St to August 31' we would be happy to take care of the bill but she had coverage with Allstate and we would have paid a claim had she had one in that time period. The collection agency she was turned into first was an Allstate collection company and she was sent three different bills on 7/30, 8/14 and 8/29 when there was no response to those it was turned into a collection agency that reports on 9/14. She was sent 3 bills before they called in about the amount due on the account on 9/25. Mrs. [redacted] made a mistake which she apologized for and learned from, you can't tell me we haven't all made a mistake from time to time, no one is perfect. If you owe for something you received coverage for then you need to pay for what you received. To say that someone is incompetent over a simple billing issue is not very kind, Mrs. [redacted] is good at her job and takes care of multiple customers that are very happy with her performance including many past encounters on [redacted]'s policy.