Dear Ms [redacted] ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to assure you that we are percent to address any remaining service issues you may be having with your [redacted] WaTubWe have tried to contact you on several occasions regarding your service needs, unsuccessfullyPlease contact our Production Coordinator, Jesse H [redacted] , at ###-###-#### regarding any remaining service issues that you need to have addressed.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business!Sincerely,Nicole MO [redacted] CF?/C??
To whom it may concern:While we recognize the fact that there are problems that need to be rectified on the job we do not feel that a settlement of the amount requested by the customer is reasonable At the last meeting with the customer where their Independent Inspector, certified by Montgomery County, Maryland, had reviewed the job and provided feedback the list submitted with the prior response was negotiated with the customer Since that time we have taken the initiative to order all materials possible to become prepared to do the additional work, obviously any materials not yet chosen by the customer could not be purchased yet We are willing to stand by our offer and the verbal agreement that was made with the customer We feel that we have made every concession and effort to resolve this, certainly to the customer's benefit While we do not want to be involved with any litigation related to this matter, and that is why we have expressed our willingness to provide significant additional work to remedy the issues, however, we will defend ourselves if the matter cannot be resolved in reasonable way In addition we did incur significant expense to send a moderator to the customer's home in an effort to reach a settlement, all to no avail.If the customer is unwilling to resolve this matter as agreed upon and expressed in the letter that was previously sent then please close this Revdex.com complaint because we have made every effort to satisfy itThank you,Remodel USA Inc
From: Nicole S [redacted] Date: Wed, Dec 30, at 11:AMSubject: Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , While we are no longer affiliated with [redacted] WaTub Coand they are operating in our former geographic territory themselves at this point, we will be happy to send a technician to service your tub I am sorry about the delayed response, I only became aware of your complaint todayEither Jesse H [redacted] or Wayne P [redacted] will be contacting you directly at ###-###-#### by Monday, January to schedule an appointment to come and diagnose the problem If possible the problem will be fixed during that appointment, however, if parts need to be obtained then a follow up appointment may be necessaryI apologize that your contact to our Waynesboro office number on your contract was not successful, but we have changed our phone system/provider since your original purchase date For future reference, our toll-free service phone line is ###-###-#### Thank you, Nicole *S [redacted] CFO/COO Remodel USA, Inc[redacted] ***Capitol Heights, MD ***PH: ###-###-####
Today I was able to speak with Mr [redacted] and have sent him the following email at his request (directly to his email), I am providing it here as well, as I informed him I would.Thank youRemodel USA IncMr***,Thank you for taking a few minutes to speak with me today While we would very much like to resolve the issues you are experiencing with your bathroom project with us, unfortunately, we do not have someone to send out to fix them for you at this point What we would like to do is for you to obtain an estimate from another local contractor to remedy the issues that you still have, once you do this, please email the estimate to me here or have the contractor send it to me directly.I will also send this message to the Revdex.com so that they are aware of what we have discussed.Thank you,Nicole MS [redacted] CFO/COO
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to assure you that we are percent to address any remaining service issues you may be having with your bathroom remodelWe have tried to contact you on several occasions regarding your service needs, unsuccessfullyPlease contact our Production Coordinator, Jesse H [redacted] , at ###-###-#### regarding any remaining service issues that you need to have addressedWe do realize that we have made a few staffing changes in the bathroom department recently and that you may be reaching out to an Installation manager who is no longer with us, if you have been making contact attempts such as this then we do sincerely apologize for our lack of response.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business!Sincerely,Nicole MO [redacted]
[redacted] We will be happy to refund your $Can you please confirm that you want this check to be made out to [redacted] and mailed to [redacted] N, Danville, VA ***, as stated in your complaint? This information is not the same as in our database, which is [redacted] N, Danville, VA *** Thank you Nicole S [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I had to have tub serviced by a local repair institution who charged me $dollars to fix a warranty issue.Since the remodel USA is no longer affiliated with [redacted] I would assume my warrenty is nill and voidI would like to have my refunded, if this is not possible then just drop it
Dear Ms [redacted] ***,First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to assure you that we are percent to address any remaining service issues you may be having with your [redacted] WaTubWe have tried to contact you on several occasions regarding your service needs, unsuccessfullyPlease contact our Production Coordinator, Jesse H [redacted] , at ###-###-#### regarding any remaining service issues that you need to have addressed.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business!Sincerely,Nicole MO [redacted] CF?/C??
To whom it may concern:While we recognize the fact that there are problems that need to be rectified on the job we do not feel that a settlement of the amount requested by the customer is reasonable At the last meeting with the customer where their Independent Inspector, certified by Montgomery County, Maryland, had reviewed the job and provided feedback the list submitted with the prior response was negotiated with the customer Since that time we have taken the initiative to order all materials possible to become prepared to do the additional work, obviously any materials not yet chosen by the customer could not be purchased yet We are willing to stand by our offer and the verbal agreement that was made with the customer We feel that we have made every concession and effort to resolve this, certainly to the customer's benefit While we do not want to be involved with any litigation related to this matter, and that is why we have expressed our willingness to provide significant additional work to remedy the issues, however, we will defend ourselves if the matter cannot be resolved in reasonable way In addition we did incur significant expense to send a moderator to the customer's home in an effort to reach a settlement, all to no avail.If the customer is unwilling to resolve this matter as agreed upon and expressed in the letter that was previously sent then please close this Revdex.com complaint because we have made every effort to satisfy itThank you,Remodel USA Inc
From: Nicole S [redacted] Date: Wed, Dec 30, at 11:AMSubject: Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , While we are no longer affiliated with [redacted] WaTub Coand they are operating in our former geographic territory themselves at this point, we will be happy to send a technician to service your tub I am sorry about the delayed response, I only became aware of your complaint todayEither Jesse H [redacted] or Wayne P [redacted] will be contacting you directly at ###-###-#### by Monday, January to schedule an appointment to come and diagnose the problem If possible the problem will be fixed during that appointment, however, if parts need to be obtained then a follow up appointment may be necessaryI apologize that your contact to our Waynesboro office number on your contract was not successful, but we have changed our phone system/provider since your original purchase date For future reference, our toll-free service phone line is ###-###-#### Thank you, Nicole *S [redacted] CFO/COO Remodel USA, Inc[redacted] ***Capitol Heights, MD ***PH: ###-###-####
Today I was able to speak with Mr [redacted] and have sent him the following email at his request (directly to his email), I am providing it here as well, as I informed him I would.Thank youRemodel USA IncMr***,Thank you for taking a few minutes to speak with me today While we would very much like to resolve the issues you are experiencing with your bathroom project with us, unfortunately, we do not have someone to send out to fix them for you at this point What we would like to do is for you to obtain an estimate from another local contractor to remedy the issues that you still have, once you do this, please email the estimate to me here or have the contractor send it to me directly.I will also send this message to the Revdex.com so that they are aware of what we have discussed.Thank you,Nicole MS [redacted] CFO/COO
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to assure you that we are percent to address any remaining service issues you may be having with your bathroom remodelWe have tried to contact you on several occasions regarding your service needs, unsuccessfullyPlease contact our Production Coordinator, Jesse H [redacted] , at ###-###-#### regarding any remaining service issues that you need to have addressedWe do realize that we have made a few staffing changes in the bathroom department recently and that you may be reaching out to an Installation manager who is no longer with us, if you have been making contact attempts such as this then we do sincerely apologize for our lack of response.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfactionThank you very much for your business!Sincerely,Nicole MO [redacted]
[redacted] We will be happy to refund your $Can you please confirm that you want this check to be made out to [redacted] and mailed to [redacted] N, Danville, VA ***, as stated in your complaint? This information is not the same as in our database, which is [redacted] N, Danville, VA *** Thank you Nicole S [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I had to have tub serviced by a local repair institution who charged me $dollars to fix a warranty issue.Since the remodel USA is no longer affiliated with [redacted] I would assume my warrenty is nill and voidI would like to have my refunded, if this is not possible then just drop it