Allied Cash Advance

[redacted],I have attached a copy of your loan information including the loan documents that you signed. On the 2nd page of the signed agreement, under "Billing Date and Billing Cycle":"The billing date ("Billing Date") is the first day of a billing cycle ("Billing Cycle"). Your First Billing Date is the date of the initial credit extension. If you receive regular income in bi-weekly or weekly intervals, as demonstrated by the latest income-verification information in our records, then your Billing Cycle will be every 28 days."This statement comes directly from the loan agreement you signed, acknowledging your understanding of the agreement. Based on this information, I would say that it is accurate that the due date will not be a static date (eg the 12th day of every month). Instead, as outlined in the agreement, the payment is scheduled in 28 day intervals.I apologize that this payment arrangement is not suitable to your needs. Company would be unable to provide you a static date for repayment and will default to the agreement of payments presented in 28 day intervals.Regards,[redacted]

Hello,I have investigated this complaint and would like to provide an explanation. I believe this is a simple misunderstanding. Attached you will find a copy of your payment history. I've added some boxes to outline the payment in your complaint and a column titled "Adv Amt". The Adv Amt column...

shows the amount of the payment that is applied to the principal balance. As you can see, the entirety of the second payment made in June was applied directly to principal. This is a simple interest loan, which means that interest is accrued based on the principal balance. The associate took the payment as an early installment (making you current for the next payment as well) instead of an additional payment (the July payment would have still been due). I apologize for any confusion this may have caused. Regards,Customer Service

Review: see Attached documentDesired Settlement: see Attached document

Review: According to the policy this company uses if a person acquires a title loan from there company after the loan is paid off the title would be returned to the customer. That policy has not worked for me.I have been waiting well over a year for my title to be returned. Each time we request information on it we are told either it's been lost by a company in Kenner or that we should go to the DMV. We'll we go to the DMV and we are told that allied still has an electronic hold on the title which should not be because my loan is paid in full.I have been trying to give my friiend this truck but what can I do without my title.Desired Settlement: I would like them to get my title and give send it back to me and if any cost are involved I want them to take full responsibility for it. They were responsible for my very important legal document and they have let me down.

Review: Well I paid my title off and I have yet to receive my title. I have called Allied and they stated they released and mailed it off. I haven't received it and they told me I have to go to the DMV and order a duplicate title which I feel I shouldn't have to.Desired Settlement: They should pay for me a duplicate title

Consumer

Response:

At this time, I have been contacted directly by Allied Cash Advance regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Someone called me from the business but the issue isn't still resolved. They feel I should pay for a duplicate title.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: They changed the loan payment options without notifying me and changed the day the interest would be applied to my account. We called to make a payment over the phone and were told they dont do that anymore. Then when trying to pay in person they were closed during what should have been their normal business hours. They said on the day we tried to make the phone payment that we had until midnight monday to make the payment but when I came in monday afternoon they said it was too late because they installed new computer software and with the new system that now the interest is applied 4 days sooner. They said it was the governments fault. They said they contacted every customer and let them now. This is a lie because we didnt speak to them, there was no message and no log of any call from them. Also while im in there other customers were continuously calling to try and make payments over the phone. I asked to see the copy of the loan agreement and was told they didnt know where it was. Then I look down at the papers strewn across the desk and see spreadsheets of people names, numbers and loan info where anyone can see them. And there was my wife's information for anyone to see and I was able to get my original loan date from that. They kept saying they didnt know how to use the new software but that it didnt matter because the new system said I owed the interest. They were making other customers pay more than they wanted to because even though they had switched over to cash payments only, they didnt have any change for customers. So you either had to pay more or leave to go get exact change. The lady in front of me wasnt even given a receipt for her payment even though she wanted one. First she was told it was because they didnt know how to do it on the new system and then they blamed the district manager because he was remotely accessing their computers. When my wife tried to speak with the manager they wouldnt give her the number to contact him they just gave a toll free number that just tells you sorry call back later no matter how many times you go through the options. We asked to have the DM contact us but of course he hasnt.Desired Settlement: We paid of the principal amount. We just want them to not charge us the interest that we should not owe.