Alliance Laundry Systems

I live in an apartment building with a coin operated laundry facility available to the tenants for laundry use. I tried to get the name of this company from my building's maintenance line and they said they wouldn't give me the contact information, for whatever reason is beyond me, as this is a public company. Anyway, I went around the Maintenace people of my building and decided to just look at the actual machines for the contact information and behold I found it. These machines are trash. They do not clean clothes properly, or dry clothes properly. Machines have stopped working and we are forced to move wet clothes into another machine paying 2x the amount to wash our clothes. To dry the clothes is the same issue, it'll be done "drying" and when we go to remove the clothes, they are very much still wet and again we have to cough up 2x to get the clothes dried. I know shame on me for constantly going back, but its in my building and thats what its supposed to be used for. Several "repairs" have been put in or done and the machines have progressively gotten worse. It has eaten up my money several times and no one has offered to pay the money back, I had to ask my building manager how do I go about getting my money back otherwise. they do not let you know how. If you are a landlord or property owner DO NOT waste your tenants time with this horrible quality of service. These machines are very low in quality and the company clearly doesn't care about its reputation with all of the horrible complaints I've seen, and its 1-star rating. As of now I will be doing my laundry elsewhere but wanted to leave a warning for anyone thinking of contracting with this company. please dont.

I purchased a Speed Queen dryer DR3000WE February 5, 2020. $768.00 It leaves black marks on my wash. I got back to the store where it was purchased. They said the problem was the heat outlet cover, they had seen that before, and replaced it. The problem continued. When I called back, they now tell me not to use high heat, The dryer has only no heat, delicate, and. Permanent press. There is no high setting. I talked to a woman, who I later found out is part owner, She said she has the same dryer and has no problems. There is only my husband and me living in the house. There isn’t loads of laundry for 2 people. I would like to work with the store to fix this. But I may have to go to the Consumer Division of my state Attorney General.
Model ADE3SRGS175T01

I purchased a TC5 washing machine at it's a hunk of junk! it doesn't clean the cloths but sort of sloshes them in place. My washing machines smells like dirty river mud and they (Alliance) won't do anything about it. The Speed Queen rep stated that I have to do through my distributor, who then said that they'd have to go through the Kansas City Speed Queen distributor, who then denied my claim and said Speed Queen would have to fix the issue. Speed Queen is not doing anything about it and everyone is pointing fingers in opposite directions. This company doesn't believe in customer service or satisfaction. DO NOT BUY FROM THIS COMPANY. What used to be the best known brand and company, is no longer that company or brand.

I purchased a Speed Queen Dryer that appears to be a lemon.
The dryer was purchased 15 March 2020 and delivered 18 March 2020.
The dryer was installed by a licensed contractor who is renovating our home. The wattage outlet is 240 as needed.
I have contacted Speed Queen regarding the numerous issues and they have given me repairman numbers that are outside of the service area. With the number of issues, I would like the dryer replaced
1. Dryer does not heat in the timed dry
2. Dryer heats in sensor dry setting but DOES NOT turn off. It runs for hours before we realized it.
3. The dryer signal is not working as intended. The volume does not adjust as intended. It's either full volume or off.
4. The dryer signal does not turn off. You must manually turn the *** to stop the signal.

We purchased a $3,600.00 speed queen washer/dryer June, 2019. Six months owned the dryer caught fire. No damage to our apartment. I was lucky to be home and see it. The only damage is to the dryer. After many, many phone calls to manufacturer, they told me to get a person to come and do a diagnostic evaluation. They told me that person was to call them while they are here. The person they told me to call refused to come to my town. I called someone local. He came, called them as instructed. The only thing the technician did was open the dryer and take pictures. His professional opinion was that the faulty wire caused the fire. I sent a detailed accounting of all the events, the pictures, and the $85.00 bill for the diagnostic evaluation to *** in the Warranty Department as she requested. Another week passes with no response from Alliance. I called again. This time , *** in the Warranty department told me my case has been transferred to ***. I called him. I called him four more times during the course of this next week. On that Friday, Feb 14, his voicemail said he was on vacation. I called the operator asking for someone in his department or his manager. I was transferred to ***. He is on vacation until Feb 21. Feb 17, I received an email from *** in After Sales Marketing - North America. He said that according to the warranty any damages is an insurance issue and I have to submit a claim. I have repeatedly, and I mean repeatedly, told, them this not an insurance issue. There is no damage to my house to submit a homeowners claim. It is just the dryer. Faulty wires. Proven with pictures. They have pushed, and pushed to avoid responsibility for a faulty dryer that could have very easily burned down a multi-family dwelling.
My case number is *** that Alliance assigned. Perhaps inconsequential, but an additional $20.00 per week to do laundry at a laundry mat is something I should not have to continue paying. I do not understand why they are not taking responsibility and replacing the dryer. Again, this is NOT a homeowners claim. NO damage to my apartment. I have all this documented if further information or the pictures are requested. Thank you. I don’t know what else to do and appreciate you being here to help me.

We bought a Speedqueen washer in July 2012. It was adverdised as a commercial grade build with an estimated lifetime of 25 years and a warranty which includes limited lifetime warranty on steel tub and outer tub. In January 2020, after about 8 years in service, the washer started to leak and after opening the cabinet I found a hole from rust in the outer tub. So I emailed Alliance Laundry and ask them to honor their warranty and confirm to cover parts and labor as expressed in the warranty bond I reeived at purchase. To my surprise they told me only parts are covered, labor not. When I asked why, because in the warranty bond it says "Alliance Laundry Systems will also pay the labor charges when service is provided by an Allance Laundry Systems authorized company" they told me "the term limited" indicated that only parts are covered not labor! To my understanding Alliance Laundry Systems is not honoring their warranty bond from 2010 anymore and tryng the tell the customer he doesn't understand the wording of the document.

On 2/23/2019 we took delivery of a Speed Queen (SQ) TR5000WN washing machine that we purchased from Grand Appliance-Forest Park (Grand). It simply does not clean our dirty clothes. We found heavily soiled clothes remained dirty even after 2 or more Heavy Duty wash cycles. Given SQ's reputation of top-quality washers (a major reason we purchased this brand in the first place) we assumed we weren't operating the machine correctly. We read and re-read our owner's manual, consulted online videos and instructional materials and tried to learn as much as possible about how to extract the best performance from our new washer. Over the next several months, we attempted to improve our results by:

- trying different HE and non-HE laundry detergents
- trying different loading techniques (light loads, heavy loads, different combinations of clothing textures, etc)
- trying different hot / cold water, extra rinse and Heavy Duty/Normal combinations
- pre-soaking heavily soiled clothes before putting it in the machine

None of this made any noticeable difference. The problem became intolerable when we began washing cloth diapers. Even after 2 full Heavy Duty cycles, we found that some diapers still contained smelly poop. We'd be happy to provide pictures or physical samples if requested. We now hand-wash the diapers or soiled clothes to get them clean.

We contacted SQ and Grand for help. Both SQ and Grand refused to make any adjustment, but referred us to Laundry Services Co (LSC) to have the machine repaired. LSC replaced a tub ring and balance ring which they said were recalled by the factory. It made no difference; our diapers were still coming out dirty. The service person inspected the machine as it ran through a cycle and told us the machine was working OK and they observed no mechanical problems.

The machine does not perform consistent with SQ's claims. We don't expect a perfect washer, but we expect that a washing machine will actually wash dirty clothes.

The maker of Speed Queen puts out faulty machines at an incredibly high price. Instead of replacing it within the first year, they made me have it fixed where I had to pay all the labor costs. There’s no good warranty’s on a product which is supposed to last decades. Do not recommend.

Purchased a Speed Queen TC5000WN Washer and Speed Queen DC5000WE Dryer in September 2019. Both units are a real disappointment. The washer is real rough on clothes even on the delicate setting, and produces suds that pour out onto the floor from the drain pipe. This is not a clogged drain, it is a washer problem. The entire front control panel moves when you use the controls because it is so loosely attached to the washer. The dryer is so incredibly cheap and lightweight that it actually moves on the floor when you just close the door. We are constantly having to re-position the dryer after closing the door. Also the dryer makes a very loud knocking noise when operating, which is very annoying. The dryer automatic settings do not work so we have to use the timer settings to get the clothes dry. Ignore the long warranty period, it is not descriptive of these poor products. These products are very cheap and are not quality products that you want to purchase. Speed Queen is not the company that it used to be. After 2 months, we regret the purchase because we spent over $2000 on these 2 products, and are now considering other brands. Don't make the same mistake that we did. My wife is totally disgusted with these units.

We purchased our Speed Queen washing machine last year (2018), I believe in May. Since about July 2018 we have had trouble with it intermittently failing to start when the button is pushed, was told to unplug for 15 minutes to reset and have done this. With no luck it continued this problem, so in October I believe I started trying to get someone to come service my machine. We did purchase from a dealer knowing they could not service our area, however we were assured that if we called Speed Queen they would line someone up, NO SUCH LUCK. The only service company in our area told me they no longer will be servicing or dealing with Speed Queen. Gave up for a little while trying to contact anyone, but started having more problems with the machine in addition to the original problem.

On September 4th, called Speed Queen to again try to get our machine serviced, was again told about unplugging to reset and was talked to like I had never used a washing machine before. After explaining that I have had these problem for over a year and cannot get anyone to service it, she gave me 2 number to try to call for service and was told to call back if I couldn't get anywhere with them. Called back on September 13th because neither number given would service my machine. Spoke with Cheyanne and she told me that she would forward my information to the technicians and see if the could line up someone to service it and would give me a call. One week later have not received a call from them, so September 20, 2019 I called them back to see what they have figured out. I spoke with Melody and she said that they had not had any luck and would get back with Cheyanne, Technicians, Management and have them call me back.

It is ridiculous that I paid almost $1000 for a washing machine that I "thought" was supposed to be superior that has an excellent 5 year warranty, but a company that cannot service and back this warranty. At this point I would LOVE my money back to buy a inferior washing machine.

I PURCHASED SPEED QUEEN DRYER DR5 - S/N *** ON TUESDAY 17TH AUGUST 2019. IT WAS DELIVERED WEDNESDAY 18TH AUGUST 2019 AND TRIED DRYING CLOTHES AND THE FIRST LOAD WE TRIED TO DRY TOOK TWO CYCLES TO ALMOST DRY AND MY WIFE TRIED SEVER*** TIME AND STILL TAKING TWO CYCLES SO MY DAUGHTER TRIED SEVER*** TIMES AND STILL TAKING OVER TWO CYCLES TO DRY A LOAD AND THEN MY GRANDDAUGHTER DID SEVER*** LOADS AND SAME RESULTS CLOTHES NOT DRIED AFTER TWO CYCLES. I PAID $1,033.11 FOR A DRYER THAT DOESNT DRY CLOTHES AND STORE WILL NOT DO ANYTHING TO CORRECT THIS AND SERVICE CANT CONTACT NEVER ANSWER LEFT FOUR 4 MESSAGES NO RETURN CALLS CALLED CUSTOMER SERVICE AND GAVE ME ANOTHER SERVICE COMPANY AND THEY CANT COME UNTIL NEXT WEEK SO WE ARE WITHOUT DRYER FOR OVER TWO WEEKS.

Purchased a Speed Queen Washer and Dryer in Aug. '18. Shortly after purchase noticed the plastic ring that holds the basket in the washing machine was tearing apart, leaving small bits of plastic throughout the washer. These pieces of plastic are going down my drain, getting in the dryer, covering our clothes, etc. I have had a repair company come out on 5 different occasions, replacing the plastic ring and basket. Each time the problem continues to occur. Since April '19, I have called numerous time to have the issue repaired again and no one will call me back.

Got a defective Speed Queen dryer and have been getting the runaround for 2+ years. It’s very hard to get someone to service it and they often try to blame me for the problems. Guess I still don’t know how to do laundry after 40 years.

I recently purchased a Speed Queen Front Load washer. This machine has not worked from the first load. I've had 2 different Speed Queen authorized repairmen out, and numerous parts have been replaced on the brand-new washer. Even with the new parts, the machine failed to work properly. Speed Queen's technical experts concluded that the machine needs to be exchanged. I was informed that I needed to go through my dealer and their distributor which is located over 6 hours away - I live 20 minutes from corporate headquarters and the Ripon plant. Speed Queen's representative told me they were in contact with the Northern Plains distributor who would then work with the dealer who I purchased the washer through to make an exchange. Due to the distance, I was informed that we could complete an exchange with their warehouse in the Milwaukee area (still 2 hours from where I live but a closer option). After numerous emails trying to get this resolved, I was informed that I now really have two options - Speed Queen's technical department at the factory has offered to come out to my house with Silica to rebuild the machine or I can exchange the machine through the Milwaukee warehouse. I paid for a new machine, not a refurbished machine so I obviously want to do an exchange. Unfortunately, no details have ever been provided to me at any point on how an exchange will take place through the Milwaukee warehouse. In a previous email, Speed Queen told me they had contacted the distributor who was waiting for the dealer to contact them. I contacted the dealer to see how long it would take the Northern Plains distributor to have a machine available for an exchange and he informed me that Northern Plains distributor is now refusing to do the exchange. Since it has been one month of trying to remedy the situation via email with no resolution, I have concluded that I have to take care of this myself.

I purchased a BRAND NEW unimac 202 extractor from my local dealer on January 2nd, 2018. I had bought my previous unimac, used 15 years before and it got me through a decade and a half with very little trouble. The brand new unit cost me $8,168.04. without install. Since my machine has been installed on January 2nd, 2018 it has been more trouble than my older unimac was in over a decade. There is a what I assume is a (too) cheap magnet that runs the safety lock called a reed switch. If this magnet and switch arent working properly, you cant extract your towels. The main function of the machine. Starting January 14th of 2018, our BRAND NEW reed switch stopped working. Our wonderful distributor came out, replaced the switch because it was under warranty, no problem. Thought it was a fluke. This happened 5 more times over the next 5 months. The final visit was may 15th, 2018. Each time to replace the same reed switch that they previously replaced. Finally we figured we got lucky, we had a year run of our machine working. June 20th, 2019, Reed switch goes out. Now I am not under warranty and paying to have my machine repaired for the 7th time in 18 months. Each time my machine goes down, I have to close my business. We are a small family car wash that cant afford owning two of these machines. We lose money every time one of these switches go bad. I have tried to call unimac numerous times over the last year and a half, and they keep telling me just to talk to my distributor. My distributor is not the problem, they are the only ones trying to help me. Unimac, wants no responsibility in admitting they may have made a lemon. They even went as far as to tell me "we arent replacing a 10,000 dollar machine for a 100 dollar part". What about the money I lose every single time I have to close because I have a bad machine.

I emailed the *** Customer Service email, *** requesting the $6 on my *** account to be refunded to me since I am no longer dorming at *** anymore since I recently graduated in May 2019. They said that the funds deposited into the app are non-refundable to which I said that that makes no sense because what if I had $300 in my account? Do I just lose that $300? And what about all the other 3000 students that just graduated who had, say, for arguments sake, an average of $6 on their account and all of them are not returning to dorm next year. That's $18,000 stuck in limbo on the account, or in other words, $18,000 taken out of the United States economy which, according to the Title 18, Section 333 of the United States Code, which states that "Whoever ... render[s] such bank bill, draft, note, or other evidence of debt unfit to be reissued, shall be fined under this title or imprisoned not more than six months, or both", is illegal.

I purchased a Speed Queen washer because I believed it was a reliable make even although it was more expensive than other brands. However after only two months I found that it was leaving stains on my clothes. One new sweater was completely ruined as the stains would not come out and it had left a small tear on it. I contacted Alliance Laundry Systems who replied with a lengthy condescending reply advising me to dilute the detergent and fabric softener and use the "extra rinse cycle" (which is not even available for the delicate cycle on the model I purchased). They refused to pay the $25 for the ruined sweater telling me to claim my owners insurance. The customer relations leaves a lot to be desired and I would most definitely NOT recommend buying this product.

Purchased washer and dryer set in Sept 2018. Delivered Oct 2018. Total out of pocket was $2,200.00.
Troubles from the first day but we didn't realize how bad until we got some scent beads to go in the washer and after the cycle they were sitting on top of the cleaned laundry. They had never been agitated or melted. My wife had to have several surgeries in Nov and Dec. so we didn't call for repairs until Jan 2019.

We purchased the Machine from Northgate appliance in Idaho Falls. They serviced the machine as well but can only do what Alliance allows per the warrantee.
Jan: First appointment. Lid latch bad and the technician ordered a new one.
Feb: We waited for several weeks for the latch to be replaced. Doing laundry at alternate locations. Tech replaced the latch. .
The latch didn't resolve the issue so the tech came back out. The tech called Alliance and they recommended a new motherboard. This too had to be ordered.
March: The tech came to Install new motherboard. The tech left again. The washing machine seemed to work for a few days and then stopped it's cycle halfway through with error lights flashing.
We called the tech bad again and he called Alliance again. We also sent them a video of the error as it occurred. Alliance said that we needed to order a new fill system parts. We had to wait 2 weeks for those parts to come in. The tech came back out and installed the parts and the problems seemed 100% resolved. We were very pleased with the performance. After two weeks on 4-12-19 the washer quit working again.

At this point we've asked for a refund which they've denied. We simply can't wait anymore to wash cloths and feel we have very clearly been sold a lemon.

emails with Alliance below. They have verbally told us that they will not offer a refund or replacement. They want to keep working on it but we have to have clean cloths and have been more than patient.

I have a 3 year warranty on my speed queen washer, which I have owned for a year & a half. I also purchased an additional 2 year warranty. We moved from Bergen county, nj to warren county, nj and machine started squeaking, I called Alliance & was given 2 phone numbers in my area code(***). One said they didn’t service my town, Advanced appliance asked how they would be paid? I called Alliance & said they would. Called Advance appliance to schedule service & they never returned my call. I called Alliance & I told them the problem I had with service & was told “if you move more than 50 miles from place of purchase, speed queen is not really responsible for finding a repair person for you” I called AAA & was told it’s 49.2 miles from Fairfield (*** where I purchased the machine) to Belvidere. Called ***, spoke with ***, who gave me a number for CSC service & was told they service the entire state of NJ.,that was 3/4/19. I was given a window for service between 8-12 noon. On 3/6/19 at 11:30 I called CSC service & was told they had no way of knowing when the repair person would come!! At 12 noon I called again, after explaining my problem with another person, I was told someone would get back to me by the end of the day. The phone never rang. I called *** D on 3/7/19 at 9am & said he would talk to his representative & get back to me by the end of the day. *** D said that *** from CSC Service would call me by the end of business that day, once again, no call. Friday, 3/8/19 I called CSC at 9:30am, asked for ***, who was not in yet, but spoke to Kimberley, she asked if Monday or Tuesday of the following week would work. I said either day & was told someone would contact me, Surprise no call Monday or Tuesday. I called Alliance on 3/8/19 & explained my problems, asked for his name, he said he was not allowed to give out their names, he explained to me that it was the dealers responsibility to find me service not them. On 3/13/19 I called ***, spoke to ***, who stated it was not *** responsibility to find me service. Who’s responsibility is it then?? Meanwhile my washer continues to sqeek- but only when in use! *** said he would talk to his representative & get back to me today 3/13/19 or 3/14/19. Today is 3/22/19 I am still waiting for the phone to ring...very disappointed. I am sending a copy of this complaint to the Attorney General & Revdex.com in all 50 states. Having traveled this country many times, there are numerous locations well over 50 miles from anything, let alone an appliance store. I am sure that Alliance would have no problem selling a consumer a washer with a warranty they had no intention of honoring. I think the phrase about not honoring warranties should be in BOLD print on the front of the product info packet, rather then buried in the fine print, that most people cannot find, let alone read. Won’t somebody please help me???

We have owned a *** for a little over a year. Up until this month we had no problem with it. We just moved into a new home and now get suds backing up from the drain pipe as the machine does its final rinse. We read that this has been an issue with the ***s and read a lot of different suggested solutions, even adding a suds diffuser to the drain line coming out of the washer sent to us by ***. Nothing has resolved the problem. Our builder even had his plumber snake the lines twice, reconfigure some of the pipes and run a camera down the pines to make sure it wasn't a new construction issue. It is not. All we get from *** is reduce the amount of soap and add white vinegar or fabric softener to the wash at certain times and amounts and it will reduce the suds. That has not happened. The warrant appliance person has said they can't do anything else since *** says there is no problem. THERE IS A PROBLEM and it is recorded on their website as well as on other blogs about the units. *** is putting their heads in the sand. To pay almost $1K for a machine that you have to coddle and that the manufacturer is not making any attempt to help resolve the issue is professionally negligent.