Allen's Auto Service

June 14, 2016Dear [redacted]:Thank you for bringing this consumer's complaint to our allowing us to respond.  Our records do not reflect any communication with [redacted].  Typically when a consumer calls in we do ask for a name and account number if they are calling off a letter....

 Our agents are all trained to treat all consumers with respect and to respect the privacy of all consumers.  If [redacted] was not treated professionally we do offer our apologies.  In his complaint he states that he has spoken with the hospital and was transferred to various departments who could not find any records of this charge.  The debt in question is not owed to the hospital rather it is owed to the emergency room physician whose records are reflecting that they treated him in the emergency room at [redacted] Hospital on October 24, 2013.  If he wishes to confirm this account he may speak with their billing office at ###-###-#### Monday thru Friday from 8:00 AM to 7:00 PM and reference account number [redacted].We are sending [redacted] an original copy of this debt, as supplied by the original creditor, and if he wishes to speak with this office we invite him to call Jeff C., Floor Manager or me at ###-###-####.M. E. B. Administrator