Allen Samuels Dodge Chrysler Jeep Ram FIAT

In December, after my car came back from its 2nd transmission swap, I started having electrical problems with my car. First it started with the back up camera. It would stop working or show a distorted video when backing up. I took pictures and videos of the problem and showed them to my service advisor. They told me it was fixed. In february, I started having issues regarding my safety features in my car, specifically the hazard lights. On several occasions, when turning, my hazard lights would go off very quickly and would not stop after returning signal lever to off position. AGAIN I took videos of this, showed them to my service advisor. When I picked up my car, I was informed that there was no error code so they could not troubleshoot the issue. I do not understand if I'm showing evidence of the problem, how can they tell me there is no problem? My brand new car bought in 2017 has been in and out of the shop constantly through the years, as indicated by my repair orders from dealer. I contacted the service manager about the situation in December. He told me he would contact me back after speaking to the general manager of the dealership about some resolution. I also asked him to have technicians check the car for defect and faults. I feel the car I was sold had major work done on it twice. The transmission has been replaced twice, once in 2018, once in 2019. I still have on going issues which apparently cannot be resolved such as my electrical issues. I never did hear back from Eric about a resolution and that was back in December 2019

In 2016 Allen Samuels was supposed to put a new transmission in my 2012 Jeep Patriot. About 6 months later I advises them it's still not driving correctly. I have taken my truck to the service department NUMEROUS times in the past year and a half and they have done nothing to resolve the matter. August 24th I finally dropped the vehicle off because the service advisor ride with me and finally admitted it's not driving right and seemed to be the transmission. I dropped it off and was placed in a loner. No one ever contacted me after a week I called and got the same response I've been getting the past year plus.... nothing is wrong. They claimed to have ran test and driven it several times however I have a device on my vehicle that records my driving the from the data, they never drove my truck. I consume to the manager and told him I know nothing was done and why. That same day that told me to pick up my truck sheet they had it over 3 wks and nothing wrong. Now all of a sudden the manager seemed frightened by the facts that I presented and determined I needed a new transmission because its bout driving properly. I have wasted a countless amount of time and stress over this and I have a strong reason to believe it's because I'm a female and they tried to get over in me until I mentionedI'm getting a lawyer. I will not stand down on this matter. This company has no sense of urgency respect or credibility and I will take legal action.

I bought my vehicle from Allen Samuels in October and have nothing but problems, not only with my vehicle but also the service at Allen Samuels. My car is a 2017 Fiat 500L and was purchased brand new. In the 6 months of life, the car has been in the shop for 4 months. The most recent problem required the transmission to be changed out. I complained about the time frame of the repair to no avail. I picked up my car Friday may 4th 2018, 2 days later the AC stopped working. Its 98 degrees outside and much hotter in my car. I'm asthmatic but I also use my car for work. They're basically on the path to build me a new car. I have no confidence in this purchase or in this dealer as everytime they've repaired one thing, they've messed up something else. I believe they sold me a lemon but all signs tell me to contact an attorney as FCA and Allen Samuels keep telling me they can only repair under warranty.

I finally got a call from FCA resolutions speci***st after chasing her for 4 days and refusing to be released from calls until my issue was handled. Now she wants me to drive my car to a dealership an hour away from my city in this heat.

Called Allen Samuels and they have to wait for a rental to be available, and that hasn't happened. Where's regard for my business? Am I supposed to sit on my hands and lose money while these guys get their act together?

We bought a 2016 Fiat 500X from the Allen ***s dealership in August 2016. The car had approximately 60 miles on it. Beginning around December/January 2016-2017, we began to have a repeat of the same problems. The car had accumulated around 4,000 miles at the time. Since that time, we have had 7 loaner cars and the car has been in the service department more than we have had the car in our possession. It is now September 2017 and the car has some 11,000 miles on it and we just picked it back up from the service department, yet again.

We are asking the dealer to buy back the car as the vehicle, by law, is considered a lemon.
The Chrysler corporation sent a representative down to evaluate the car. Sam and I were not informed when the person arrived, nor did the representative of Chrysler bother to have us present during his 3 hour evaluation of "our" car. Furthermore, I am concerned that if we were not included in the evaluation of our vehicle, how honest the Chrysler representative would have been in the evaluation and wonder if he might have even tampered with the vehicle since the evaluation was done in such a privacy setting without our presence.

Chrysler, and Allen ***s alike, refuse to abide by the lemon law guide lines and continue to provide an unethical practice while their slogan says, "come by let's be friends." I have never encountered a dealership so eager to use this slogan to trick their customers into thinking that Allen ***s has any interest in providing the customer with quality service or care. Especially since they have a responsibility to replace a vehicle that they sold a customer that turned out to be a lemon.

While the Area Manager and Chrysler contemplate whether or not they decide to buy back the lemon they sold us, I hope they consider the fact that the way they treat their customers, determines whether or not they will keep them.

truck jumped out of gear and took off in a car wash till it crashed at the end of the buissness