Allen & Co. Inc.

Good Morning, *** *** *** never ordered from our website, this is not a customer of oursWe do not collect tax in 49/states and must collect tax from NYS due to our state of incorporationIn
the “general information” area on our website, we specify the following: We do not collect sales tax on items purchased at *** except for NY Residents New York deliveries/residents are charged state sales tax which is calculated during checkout If *** *** ships the merchandise outside of NYS, we will waive the taxesOtherwise, we must comply to all federal and state regulations Source for Terms: *** Please let me know should you have any questions Best Regards,

Thank you for contacting us regarding order # ***Please be advised the customer cancelled the order and was never billedThe cancellation number is the customers order number and it is marked internally in our system as a voided/cancelled orderThe customer is not due a refund because the
transaction was voided and deletedPlease see the attached transaction receipt which shows the transaction as voidedWe will have our technical support to look into the email because any time an order is voided/cancelled an email notification is sent to the customerIf the customer did not receive the email then we do apologize for the inconvenience Thank YouKitchen and Bath Authority

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that thisr resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please accept our sincerest apology for the delay. Our accounting department had finalized the refund this morning and a copy of the refund receipt has been emailed to you. The representative which you had spoken with had also attempted to contact you with the refund information. Please let us know...

if there is anything further that we can assist you with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Multiple door were ordered at the same time.  Before each order was placed I spent ample time confirming what we needed based on opening sizes that I had.   When the doors came two were installed, one could not be installed.  the height was fine, the width would have been fine but the glass piece was designed to rest on a knee wall which was never discussed nor mentioned.  KB Authority on many occasions told me to contact the manufacturer instead of them dealing with me directly since I purchased from KB not the manufacture.  The manufacturer said that the KB should have sold me a similar model number to fit the opening.  I was asked to work out details with KB.  KB said to package everything up and return it to the manufacture and that I'd have to pay costly shipping, restock fee and some other bogus. fee totaling several hundred dollars which is what I paid for the unit.  The deal is all rigged for cases like this which is why KB has so many upset customers all over the internet.   After I packaged everything up per KB's instructions, the following day I was asked to re-open the entire box and take photos? This company is a total Scam and should be shut down.  I encourage you to read very similar stories online about KB. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] contacted us, explaining that there are issues with the door he ordered. The manufacturer instructed the customer that he will be unable to order the parts separately, and would have to re-order the right door. We submitted this information to the manufacturer and they issued an RMA under "buyers remorse." We did not instruct the customer to purchase anything erroneously and are not in charge of the return policies. As a representative of Dreamline, we are legally obligated to comply with their policies. They explained that the customer must return the merchandise to them and they will issue a credit of the full amount less 20%, which can be used for the purchase of the replacement door. The customer is still in possession of the merchandise.

We have provided the customer with a return label: [redacted] The merchandise will be sent out today and the customer will then receive the appropriate refund due. We appreciate Ronald for reaching out to us and explaining what occurred with the order. We apologize for the time delay,...

our representative who processes returns was out of the office for 2 weeks.If you have any questions please don't hesitate to contact me immediately.

Good Afternoon,     We have been in communication with the customer and have explained that there is a delay at the manufacturers facility. We requested [redacted] to reach out to the customer and explain the situation. It looks like they called the customer [redacted] yesterday...

and explained exactly what was occurring. June is now okay waiting a little bit more to receive the merchandise. We sincerely apologize for the delay and will continue periodically updating [redacted] on her order. We will do absolutely everything to keep our customer satisfied. If you have any further questions, please contact me immediately!  [redacted]

Complaint # [redacted]Order # [redacted] To Whom It May Concern,The customer placed an online order with our company for two items and a special order...

email was sent which specified that it would take an estimated 10 – 14 business days to receive the items. The two items ordered were a Delta Shower model # T17252-SS and a Gedy Soap dispenser on 08/**/2017. The customer received delivery of the items on 09/**/2017 and 08/**/2017. On September [redacted] the customer contacted us and requested to return the items because it took too long to receive the items and she had to purchase them elsewhere.  A return goods authorization was provided to the customer and two days later we were notified by the customer that the Delta product that was ordered was in violation of California’s proposition 65 and she requested for us to waive the restocking fee.Please be advised we are a New York based company and ship products to consumers throughout the United States. We do not list plumbing and/or housing regulations on our website because it is the customer’s responsibility to communicate with their plumbers and make sure that the product(s) which are ordered are in compliance with code. Since we are in New York and sell products to the public within the country we do not know the plumbing regulations in each state and always explain to the customers that they must consult with their plumber and/or contractor when purchasing items for a home renovation.Upon learning about California Proposition 65 we found that companies include the label only if there is a component in the product that is included on the Prop 65 chemical list. Since the Delta product that the customer purchased was made with brass components, the manufacturer had to list the label on the manual which was included in the packaging. All Delta Faucet Company products meet or exceed the requirements of applicable product performance and safety industry standard, as well as the federal Safe Drinking Water Act.Since we want to resolve this situation with the customer we will be waiving the restocking fee for the customers return. We have received a notification from our financial institution that the customer filed a chargeback with their issuing bank and will be closing the chargeback so that the customer can receive a full refund.Thank YouKitchen and Bath Authority  Thank You. Inna M.Kitchen & Bath Authority[redacted]

[redacted] placed the order online without the assistance of our sales representative. [redacted] called earlier and asked questions about the specific doors he was interested in and then placed the order later on. After the merchandise was delivered. [redacted] contacted us saying that we shipped...

him the wrong product. We did not ship him the wrong merchandise, we shipped exactly what was desired. We filed for an RMA to the manufacturer and they determined that the return was for buyers remorse. The manufactures policy states that they collect a 25% restocking fee and shipping is at the customers expense. This information was presented to the customer upon the completion of the order. The customer never returned the merchandise and is in possession of the products. No credit is due at this time.  If the customer has any issues with the product, he can contact the manufacturer for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My original complaint #[redacted] was filed 8/**/2016 and closed 9/*/2016 due to my not responding regarding the claim. No the issue is not yet resolved as receiving the RA label was the first part of the resolution process. I returned the items that were sent to me the next day. They were received by the company on 9/*/16. I have since called on three separate occasions to make inquiry regarding when my credit card would be credited the full amount of the order. I continue to get the run around and same response that they will process the refund and I should see something in the realm of a credit in 24-48 hours. This has yet to occur and I will not consider this matter resolved until I have a full credit applied to my credit card without any restocking fees or other nonsense they may try to attach to this case.
At this point I simply would like to have my card credited so I can be done dealing with this entity that has done nothing to make this process easy. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] placed an order with our institution on March [redacted], 2015 under P.O [redacted]. The merchandise ordered was a Robern medicine cabinet and was delivered via UPS (tracking#: [redacted]) on April [redacted], 2015 and it was accepted for in “Good Condition.” [redacted] contacted...

us and said that he wanted to return the merchandise. Although we generally do not accept returns on the Robern cabinets, we made an exception and provided [redacted] with an RMA. The RMA (attached above) includes an address for the returnee to ship the products to the right location. [redacted] did NOT ship the merchandise to the address in the above RMA, he shipped to an old office we had that was nowhere on the document. We explained to [redacted] that this was a big problem and one of our employees would have to drive to New Hampshire to obtain the goods. At this point, there merchandise has not been returned out establishment and we cannot process a refund (less a restocking fee) until we actually have the merchandise. First off, we are a little bit confused as to why [redacted] sent the merchandise to the address in New Hampshire because we haven’t been there in over 5 years. As you look through the documents, we provided the customer with an RGA with the address of our location to return the merchandise. Our employee drove from New York to New Hampshire this past weekend and was unable to discover any merchandise. The employees in the area were asked if they have seen any packages, but unfortunately they did not. Did [redacted] insure the shipment like we instructed? Another thing we noticed is that the merchandise he shipped back was 15 lb’s, while the weight is supposed to be 44 lb’s as seen in the original shipment. At this point, the merchandise was returned to a located that we are not affiliated to and we are not in possession of the merchandise, we are also reluctant to believe that the actual cabinet was returned back to us. If the actual cabinet was not returned, it would make sense as to why the merchandise was shipped to an odd location, which goes against our instructions for [redacted]. Please let us know how to proceed and we will be opening a case with the California attorney general because we believe that this is a by definition act of fraud.

To Whom it May Concern,   We apologize for the inconvenience regarding order # [redacted]. Please be advised we have attempted to contact the customer via phone and email multiple times regarding the refund but were unable to reach the customer. We are unable to credit the card on file and are...

requesting the address where to send the refund check OR a valid email address that is associated with the customers PayPal Address. Please ask the customer to reply to our email and/or contact us so that we can provide the funds back to the customer.    Thank You.   Inna M. Kitchen & Bath Authority [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told that the incorrect unit for the opening size was sent to me and that an alternate needed to be sent.  The seller asked that I box up and repackage the contents and get it ready for shipping then exchange for the alternate unit.  After spending ample time wrapping the unit up I received a call the following day from the RMA unit stating, "take the box apart again and take photos and be prepared to now pay shipping, restocking and a a Processing fee of $25.00.  The sellers has also never shipped one of the main components which is an important brace which rests on the top of the glass and connects to the wall.  I've been told they agree this should be shipped but never was.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me,  but the matter has not yet been fully resolved because the deadline continues to extend.   The order was received by the distribution company on August [redacted] and we were due to receive the medicine cabinet in 4-6 weeks, but now there is no absolute deadline but a vague reference that we might receive it sometime in November 2016.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by KB Authority USA, Inc. regarding complaint ID [redacted].Sincerely,[redacted]