I would like to have the opportunity to talk to youI did send a check request to my accounting office for a refund to you for your payoff differenceIf you havent received that yet you will any time now. Id like tyo talk to you about the process and where we dropped the ball. My personal number if youd like to call me is ***. Thanks,*** ***General Sales Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
First of all I have tried calling and no has returned my called backAlso I include the bank fee and interest I paid, My wife's credit and mine went down points and still waiting for a full credit report to show this
We apologize for any and all inconveniences we caused
you. To start with the payoff difference
fell through the cracks. It was higher
than set up because of the additional time it took to get your loan
funded. I will have my office send you a
check for that...
difference. I would like
to talk to you about the other items.
Could you call me at [redacted]?
Please ask for Lincoln
We are sorry for any inconveniance this may have caused. We dont take deposits over the phone due to the security risk it creates for the customer and there credit card information. Therefore we operate off of a first come first serve bases. While the customer was making his long...
drive in another customer bought the unit. We have over 35 sales people and the salesman mentioned here had no idea it had been sold. And was indeed disapointed himslef because he lost a personal sale.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Mac Haik is confusing me with another unhappy customer. I never purchased anything from them. I reject there latest response because it makes no sense. I would like to point out that in the last couple weeks the salesman has in fact attempted to contact me via phone and email however he was a ghost until this complaint was filed. This company knew when I walked out of there dealership I was wronged and they still made no effort, even after me reaching out to them for help. I would like to add that the reason I drove back to the dealership that day and did not put down a deposit over the phone was NOT because of "there policy" with credit cards ect. (like the sales manager said) but because the salesman told me he would PREFER it because he was going out of town the next day. Again, I was told a deposit would be fine but out of respect to the salesman I made the less convenient drive through traffic, the same day so he could get the sale. Big mistake. My statement stands, horrible customer service.
Regards,
[redacted]
I would like to have the opportunity to talk to youI did send a check request to my accounting office for a refund to you for your payoff differenceIf you havent received that yet you will any time now. Id like tyo talk to you about the process and where we dropped the ball. My personal number if youd like to call me is ***. Thanks,*** ***General Sales Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
First of all I have tried calling and no has returned my called backAlso I include the bank fee and interest I paid, My wife's credit and mine went down points and still waiting for a full credit report to show this
We apologize for any and all inconveniences we caused
you. To start with the payoff difference
fell through the cracks. It was higher
than set up because of the additional time it took to get your loan
funded. I will have my office send you a
check for that...
difference. I would like
to talk to you about the other items.
Could you call me at [redacted]?
Please ask for Lincoln
We are sorry for any inconveniance this may have caused. We dont take deposits over the phone due to the security risk it creates for the customer and there credit card information. Therefore we operate off of a first come first serve bases. While the customer was making his long...
drive in another customer bought the unit. We have over 35 sales people and the salesman mentioned here had no idea it had been sold. And was indeed disapointed himslef because he lost a personal sale.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Mac Haik is confusing me with another unhappy customer. I never purchased anything from them. I reject there latest response because it makes no sense. I would like to point out that in the last couple weeks the salesman has in fact attempted to contact me via phone and email however he was a ghost until this complaint was filed. This company knew when I walked out of there dealership I was wronged and they still made no effort, even after me reaching out to them for help. I would like to add that the reason I drove back to the dealership that day and did not put down a deposit over the phone was NOT because of "there policy" with credit cards ect. (like the sales manager said) but because the salesman told me he would PREFER it because he was going out of town the next day. Again, I was told a deposit would be fine but out of respect to the salesman I made the less convenient drive through traffic, the same day so he could get the sale. Big mistake. My statement stands, horrible customer service.
Regards,
[redacted]
My wife and I received partial payment but didn't not get the other late fees. I'm working on getting the copies for you. Thanks