All Tech Service Company

Called all tech service company for them to look at my dryer, it was not drying my clothes.A tech came out open the back of the dryer said I needed a new heating element, I said ok.He put it in and said it should work find. Work for about a month then stop working Called back all tech, sent a tech back then he told me that I needed a new belt and they was more problems .I ask the tech to leave, called the office to talk to a manager was told manage was not in .Called back no response. I fell like this company scan me! I wound like to have my money back! 276.27 - the diagnostic and they can have they part!

On 12/17/2018 All-Tech Appliance Service Co, came out to fix my ice maker to my refrigerator, to date nothing has been repaired. I have paid $541.54 to have this job done. They been out to the house 7 times. They don't know what they are doing. They have been nothing but an inconveience.

I contracted for repairs to my gas range. On 13 December the company sent a service technician to my house for inspection of the gas range at which time I contracted for the required part and for the company to return and replace that one broken part. The same service technician returned on 21 December to install that part. The service technician broke seven (7) additional parts while attempting to install the one (1) part that was broken in the first place. Service technician identified all the parts he broke and would have to order - stating that he would order them AT MY SOLE EXPENSE - and return when they were received from their supplier. I told the technician that HE broke the parts and that his company was responsible for all the damage and for returning my appliance to complete functionality as originally contracted for. Technician left my appliance in totally inoperable condition. On or about 28 December the service technician called me and related that he had talked with "his boss" - presumably the owner of the company - and that the company could indeed order all the parts that the service Technic had broker and make the repairs, but that they would accept absolutely no responsibility for the damages to my range, any of the parts that the service technician had broken, and that I would be responsible for the cost of all the new parts. I told the service technician that this was NOT ACCEPTABLE and reminded him that HE was the only one who had damaged my appliance and that HE had broken all the previously fully-operable parts. I contracted this company to make one very simple repair. Instead they caused considerable additional damage, left the appliance in completely inoperable condition, and have refused to accept any responsibility.

Horrible service! Sends unqualified technichans and the owner is extremely rude and not customer focused! I would think twice about using this company.

Technician came and looked at washing machine and dishwasher. He said the washing machine couldn't be fixed, dishwasher would be $289. He misdiagnosed both. He said drain pumps both were broken. Both were clogged. When I removed the clogs they both worked perfectly with no new parts.

On 11/6/17 All Tech services arrived at my house (Oscar) where I told him my Kenmore Elite washer was giving an LE code and it does not stop.
He googled the LE code and found it stating to restart and if it persists to call a professional. It was concerning to me that a professional was googling to see how to repair. I said I was hoping he would do a diagnostic on it and state what was wrong. He said he did and it is not showing anything but he thought it was going to be the pump and that it would cost us 200+ dollars including the service fee. Then he said it wasn't the pump that the motor is breaking and told us it should be fixed if we replaced it. He ordered the motor and said he would install tomorrow.
11/7/17 Oscar came and installed the new motor hammering the old one out and then left (total visit time was less than 30 minutes) He left and I decided to try washing a small load of dishtowels and immediately game the LE code. The motor did not fix the problem. So I called their office and asked about what I can do. The dispatcher stated he could come out on Friday and see what else is wrong but it could possibly cost me more for more parts and services.
11/8/17 I called the dispatching of All Tech asking for a supervisor and they asked why didn't he fix the problem in the first place instead of replacing a motor that was not the problem. She stated sorry but that is the way it goes. I told them they want to send the guy on Friday who does not seem to know how to fix the problem. I asked if it is true that there are only 3 residential repair men and Oscar being the one with the most experience. She stated yes that is true. I stated I don't want him to come on Friday because he can't seem to fix my washer. I asked to speak to the supervisor and she stated they will call me tomorrow.
11/9/17 I never received a call from the supervisor and chose to do a stop payment on the checks.
Called All-tech services and asked who the owner of the company is where they stated they could not disclose that information.

Our cooler died two months ago, and since we used All-Tech before, we called them. The technician came and got it working by replacing the compressor. He did something unusual though, by not putting the exterior mesh back around the cooler, saying it wasn't necessary. I thought that was odd, but you want to "trust the professional." Later, when I read the cooler manual, I realized the mesh should've been replaced. Well the cooler died again,so I called them back, and mentioned that in addition to fixing it, I'd like the mesh replaced as well since it was an error by the technician. I was told that the particular person was no longer with them, but the CSR on the phone said when her supervisor got back to the office, she'd call me and let me know what they could do for me. When she called back she said the warranty period had expired and they'd have to open up a new ticket service order. $100 for the first hour and $80 for every additional hour. I was pretty miffed that they couldn't stand by the quality of their repairs after only 2 months, and that they weren't even willing to replace something that their technician failed to do. So I thought, why should I pay them again for a mistake made by their employee? I won't use them again.

On 060217, we hired ALL-TECH SERVICE CO to start-up & service our Residential Refrigerated Air Conditioning units, we have two. ALL-TECH arrived as scheduled, please see work order/receipt. The only remarkable issue per the Tech was that our Freon was 1 pound low in each unit. We have kids home for summer break and they kept complaining that our home was hot all day. So, I began to pay attention to the temperature, which usually stayed in the 80’s especially when we were using the oven. We believed that the reason was because the summer was warmer than most. Not satisfied, we called PNM to see if they would send a rep to trouble-shoot their Power Saver units, a PNM tech promptly responded the same day. He stated only that the Power Saver units were in good working order, he did comment that the unit closest to the gate was not working like it should & that the other unit was trying to do job of 2. This alarmed us so we asked them to remove the Power Saver units, mostly so we could eliminate them as a fault. On or about mid-July, we called All-Tech. Apparently at the time of my call it was “afterhours”, a female speaker assured me that they would call me back “first thing in the morning”. We never heard back for 2 weeks. I called again and notified them of the above. They were immediately defensive and denied any fault and refused to come back with a free/reduced service charge. They were very unprofessional and only pointed fault at the PNM Power Saver units. On 080317, we called *** please see work order/receipt. We were notified that both our A/C Units were OVERCHARGED with an excess of 1 pound of Freon per unit!! This resulted in the need to replace our Run Capacitor and removal of overcharged Freon from both units. The *** Tech warned us that other issues may arise as a result of ALL-TECH’s error.