All Secure

Just got back from vacation, have reached out to customer, awaiting response. I'm sure we can help resolve issue.

First of all we take any complaints or issues with All Secure very seriously. The issue Mr. [redacted] has as I read it has to do with the disclosure of the current alarm permit requirements associated with having a security system. In San Diego county, every single jurisdiction is unique in their...

requirements. Many require nothing whatsoever. It is and always has been the policy directed to our security consultants to inform our new clients of the requirements. I was not present at the meeting with Mr. [redacted] to know for certain what exactly was covered. Because of us not being present on every presentation, we let every customer know, in writing that their individual municipality MAY require a permit, and that they may need to obtain one to comply with the ordinance. We do this on a form called “No Secrets”. This was created so there would be no confusion or small print. The paragraph is directly over his signature. See attachment.
 
Chula Vista, for the last 20 years has had the relaxed policy of if you had no permit on file, and had an activation, they would simply mail you out an application. The first two false alarms are not penalized. The third within one year would cost $50. See attachment. This is the policy that was in place upon signing up Mr. [redacted]. In fact there was no “false alarm reduction program” in place to convey to him.
 
Chula Vista has since subsequently dramatically changed their whole protocol in billing for alarm system activations, and implemented the
"false alarm reduction program". This was implemented starting 1 July 2014, well after Mr. [redacted]’s contract date. Alarm companies were not even made aware of these changes for several months after that.
 
We find these changes by the city to be unfair and extreme. I think the citizens of Chula Vista should voice their opinions to the city in a loud voice. We have never seen penalties so punishing in any community we serve. What this will eventually result in is that many homeowners will cancel their monitoring services, making it an attractive place for burglars to work, with much less fear of being apprehended. This will make Chula Vista a much less safe place to raise a family.
 
We feel badly for Mr. [redacted], and all families in Chula Vista, and hope they can rise up to object to this heavy handed policy, but All Secure has nothing to do with municipal policy changes.