All Seasons

We do offer $whenever referred to friends and familyThis is done when our business card get passed on to someone who then contacts us resulting on HVAC system purchaseIn this particular case, our business card was presented to us after [redacted] ’s heat pump system installationThe intention of this program is to reward customers who entrust us to their friends and family by referralIt is very unusual to have details of a referral be provided to us after installationWe attempted to look up information in our system, however we could not find any record regarding the referred customerIt appears [redacted] may have taken our estimator’s business card, provided a name of someone she knew, then claimed herself as his referralWe explained to her on several occasions that this is not in the spirit of our referral programTo date, we have not seen any information to substantiate a connection between her friend and usI apologize if her friend had later called us looking for service without resolutionI assure you, it is never in our interest to turn down opportunity Resolution: Although in our opinion [redacted] maybe manipulating the system in order to receive a $benefit that she is not entitled to (she mentioned “her friend could take her to dinner with the money”), we will send her friend “ [redacted] ” a check for $to compensate any trouble that they have been through David B [redacted] President All Seasons Inc***@WantHeat.com Office: 253-879-Cell: [redacted]

To date, we still do not know why our customer was unable to reach our “on call” service technicianWe have tested our telephone system, and everything seems to be working as it shouldWe have not heard this type of complaint about our telephone system from other customersNevertheless, we apologized for any difficulty he may have had and understand his frustrating experience When our customer reached us the next business day following his experience, he asked that we compensate him a portion of expense he paid to another service provider (meet him half way)Even though this is not our policy nor the terms of his warranty, I agreed to consider this, however, not until after we sent one of our factory trained technicians to verify the condition of his air conditionerWe would provide this service at no chargeAccording to the notes written by his alternate service provider, refrigerant was introduced into the systemRecords indicate the amount introduced was over 70% of the entire system refrigerant chargeThere are no written notes indicating leak detection or repairA slow leak over time would generally result in a gradual diminished capacityWe hope if this were the case, we would be notified during regular business hours to avoid an emergency situationA sudden refrigerant loss of this magnitude would indicate an eventRefrigerant leak testing was conducted by our factory trained technician and a refrigerant leak could not be verifiedIn order to help prevent potential tampering, we installed locking access caps at no charge to our customer Paying other service providers and the cost of refrigerant is not part of our customer’s warrantyHowever, in the interest of good faith, I offered to cover the cost of his after hour service (less refrigerant)This is more than he asked for originally Our customer agreed to this settlement, then withdrew his acceptance and made disparaging comments to me and our staffI have since offered on three separate occasions to settle this matter through a neutral Revdex.com arbitrator at no cost to himTo date, he has not responded to this offer

I think it is great news that your heat pump was not actually brokenHowever, you did make a request for us to send a technician to diagnose and verify that your system was operating within specificationI hope that your heat pump will continue to serve you well for years to come

Complaint: [redacted] I am rejecting this response because: First: I was given the salesperson's card at the end of the sales meeting so as to call him with any further questions or concerns regarding the installation At that time I noticed the statement on the back of the salesperson's business card regarding the $ I moved to Gig Harbor in April of I know NO ONE except my family who recommended this company to me They did so, because they had done work for them in the past The referral card says NOTHING about having to have previously done business with All Seasons Second: If you noticed - NOTHING was mentioned at all in ALL SEASONS' response regarding my question as to why I needed a ton heat pump/air conditioning system for a foot trailerThe cost to me - $9, And, again, as I pointed out to the salesperson, I already had an air conditioning unit in my kitchen window What is their response to this question? They seem to have conveniently excluded that part of the complaint from their response Sincerely, [redacted] ***

I am sorry,I thought I answered all of your questions some time ago.Yes it is possible to purchase an electric furnace, but not a CarrierElectric furnace installations are rare these daysA large portion of our business is removing electric furnaces and offering more efficiant options.yes you saved energy this heating season over an electric furnaceHeat pumps are over twice as efficient than electric furnacesThis is a well documented factAlthough you may have been satisfied with the performance of your portable window terminal unit for your cooling needs, the majority of our customers purchase heat pumps for their energy saving benefitsThe high efficient whole house cooling tends more to be a bennefit, not the primary reason for purchasing a heat pump.please let me know if I can answer any additional questionsD [redacted] Prssident

Tell us why here.I am sorry if there are any misunderstandings [redacted] describes his complaint is about “Billing or Collection Issues”However after reading his statement, it Looks like he does not want to pay for our service, or he wants to pay for only what he feels our service is worth to himI will respond to each of his concerns in the following three sections.1) Our customer service representatives are not licensed technicians and are not qualified to judge whether a sound is normalInstead, they dispatched a licensed HVAC technician to your home on your requestWe cannot ask a service technician to simply drive to your home, listen, and leaveThey are highly trained professionals and deserve to be paid for their service.2) We provide a two-hour service window for arrivalWhen reading you were quoted hours, that prompted me to check our dispatch recordsOur arrival window was 11:00AM- 1:00PM and our technician arrived at 1:11PM; making him minutes lateI apologize for any inconvenience this may have caused youWe have invested heavily into our state of the art dispatching program in efforts to minimize scheduling errors such as this.3) Our service technicians do not have the latitude to negotiate pricesWe currently charge $for residential diagnostic serviceThis does not even cover our operating expense.If I am mistaken and this is truly a billing or collection issue, then I highly recommend our customer reach-out to us, so we may quickly resolve his concerns-David B [redacted] President