All Phases Construction

On August 18, the tenants entered into a lease agreement (herein referred to as “the lease”) with AProperties for the property located at [redacted] after having viewed the property on two separate occasions prior to entering in to the lease In his complaint, Tenant references a situation with the trash service, the moreport he turned in on or about August 31, 2015, in which he had listed a variety of cosmetic deficiencies and a multitude of minor repair requests, utility requirement noted in the move-out Guidelines he was provided and the requirement to have the carpets professionally cleaned We respond to Tenant’s complaint as follows: Trash ServiceWe do not dispute that an error was made with regard to the responsible party for trash service Once that error was discovered, the tenant was contacted immediately by AProperties to apologize for the error and request that the tenant obtain trash service Tenant did not dispute either the request or the change to the responsible party which is evidenced by his voluntarily obtaining trash service in his name, rather than disputing the issue at that time Meeting in JanuaryTenant states his recollection of the January meeting “ the father of the home owner came out from California and looked at the property I recall him being appalled ” On January 8, the parties that were present to review the requested repairs were Maggie Fields of AProperties, William & Mary Brynie and Kelsey Bradshaw Therefore we are unable to address the tenant’s recollection of an event he was not present forAfter the meeting on January 8, AProperties spoke with the owner who informed this office that their handyman would take care of any necessary repairs pursuant to the meeting To the best of our knowledge work was completed that was not cosmetic in nature and we never received any additional requests for maintenance from the tenant Move-out GuidelinesThese guidelines are sent as a courtesy to assist the tenant in preparing the property and turning over possession at the end of occupancy When the owner directed us to send the non-renewal due to his intention to list the property for sale a copy of the guidelines were sent to the tenant We have no problem with tenant turning utilities off as of the date of his move-out and no charge will be posted to his account Move in ReportTenant states “The lease states that landlord and tenants should do a “walk through” inspection together at the beginning of the lease.” The lease does not state that the Landlord and tenant are to perform the moinspection together(Emphasis added) The lease states on page 5, paragraph 13: Walk-Through Evaluations: Prior to moto the Premises by Tenants, Tenants and Landlord (or their agents) shall complete a walk-through evaluation of the Premises At the completion of such walk-through, Tenants shall provide to Landlord a moform specifying any existing damages to the Premises (the “MoForm”) (Emphasis added) AProperties performed this moinspection on June 18, upon completion of the cleaning, repairs, landscape and professional carpet cleaning at the property Tenant was provided a copy of the report on August 18, notified that he had ten (10) days in which to perform his moinspection and return the report with any additional information related to pre-existing damage that may have been missed in our inspection Specific instructions were given for reporting repair requests by completing and turning in a maintenance requestTenant returned his report on or about August 31, Carpet Cleaning Tenant has complained about the requirement for professional carpet cleaning upon his move-out On August 18, 2014, the tenant signed a Pet Addendum which authorized him to have one (1) dog at the premises, namely, a 25lb fawn colored Pug named Addisyn Pet Addendum page 1, paragraph 3: “The tenant fully understands they will be responsible for professional carpet cleaning during and after vacancy due to the approval for having a pet on the premises and is to be at the tenants’ expense The Tenant must obtain approval of the carpet cleaning company from the Landlord and/or Landlord’s Agent.” (Emphasis added) The request for a copy of the receipt is to protect him by providing evidence that he has complied with his contractual obligation by having the carpets professionally cleaned upon moving out AProperties will not pay for a copy of a receipt that is intended to protect the tenant If a receipt is not provided we are unable to document that the requirement has been met we will have the carpets professionally cleaned with that amount deducted from the tenant’s security deposit AProperties [redacted] [redacted]

I have reviewed the tenants list of demands and respond as follows: I will submit a request to have the tenant reimbursed for the trash service during the duration of their tenancy as the lease was never properly amended to reflect their financial responsibility We will require copies of the bills for the trash service during this time The security deposit will be returned in accordance with AZ law, which is business days from the date the keys are turned in AProperties will not pay for the cleaning of the carpet because it was professionally cleaned by Simply Clean Carpet Care on June 17, 2014, after the previous tenants vacated Per the tenants contract they will need to have the carpets cleaned by a professional carpet cleaner or this will be done by Aand deducted from their deposit AProperties is audited by the Arizona Department of Real Estate on a regular basis Also, all of our contracts are written by an Arizona attorney to be sure that we are within the law on our requirements, fees, etc Our contract is also reviewed by a Judge each time we have to go to court for an eviction action There is no way to return a property to an owner in the same condition as when they gave it to us to manage due to wear and tear on the property We inform all of our clients that this is part of what it means to be a Landlord, as it is a business which has expenses that they will incur, the way any other business does All charges to a tenant are done so by the terms of their lease Again, our agreements are written by Arizona attorneys, all of which are well versed with the law and the Arizona Landlord and Tenant Act This is an outrageous request The most import thing to remember as a tenant is that we are agents of the property owner and we cannot do anything without their permission, including making repairs to their property They were submitted with a list of what the tenants were requesting as well as our own observations and they wanted their parents to take a look as well, which they did When we spoke to the owner they informed us that a friend of theirs would take care of the issues We cannot spend money that is not ours to spend This is true for every property we manage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
AProperties offered no resolution to my complaints and this has been the way that AProperties has dealt with us the entire time we've been an AcustomerAttached is my reply letter to AProperties (I CCed the Revdex.com on this email) and sent a registered copy of the letter by mail (return receipt requested)To resolve this problem, AProperties must to do the follow non-negotiable items:1) Return the $for trash service that we were wrongfully forced to payThis money should come with a sincere apology for the way we were treated as customers and AProperties must admit in writing that they were wrong to place that financial burden on us.2) Return my entire security deposit immediately upon the termination of my lease as outlined by Arizona State Law.3) AProperties must pay for the carpets to be cleaned at the current property when we vacate the premises because the carpets were not clean when we moved in.4) Voluntarily submit to an external audit - at AProperties' expense - by the Revdex.com, Arizona Attorney General's Office, or another official office from the state of ArizonaThis audit should evaluate AProperties business practices and unnecessarily excessive fees5) AProperties needs to restore the property on N Warbonnet to the state it was in when the owners left it in AProperties' care and maintain the property in that state. This has to be done at AProperties' expense and this financial burden cannot be placed on the owners, current tenants, or future tenants6) AProperties must refund to past tenants any money wrongfully taken from tenants with unscrupulous, illegal practices that are not congruent with tenant's leases - such as requiring tenants to keep the utilities on after vacating the premises7) AProperties agrees to voluntarily change their business policies and practices so that they are congruent with tenant's leases and state lawThe person conducting an audit of AProperties business practices will verify that this has been done.8) AProperties needs to submit a sincere, public apology to all former tenants and owners for their shameful behavior through the newspaper or television adsThis public apology must occur for a minimum of month.?
Regards,
** *** ***

Tenant called in to report that there was insulation coming from her stove, so we sent our vendor to assess the situation.  Upon review of the issue, our vendor reported the insulation was due to a mice infestation in the stove and that the whole stove would need to be replaced due to extensive...

damage.  Tenant was contacted and informed that per the terms of her lease, both pest control and appliance repair are her responsibility.  At this time the tenant requested that we call the owner to see if they would make an exception to the lease, to which the owner declined due to the tenants poor care of the unit, such as smoking inside as well as unauthorized pets that have caused damage.  The owner maintains that the stove and pest control will be the tenants responsibility as per her signed lease agreement.  Owner has authorized us to make the repairs at the tenants expense to insure that there is no further damage, however, the tenant has stated that she will not allow anyone in the unit.  At this point we will have to post a notice to enter the unit and will see if the tenant denies access or not.

On August 18, 2015 the tenants entered into a lease agreement (herein referred to as “the lease”) with A1 Properties for the property located at [redacted] after having viewed the property on two separate occasions prior to entering in to the...

lease.  In his complaint, Tenant references a situation with the trash service, the move-in report he turned in on or about August 31, 2015, in which he had listed a variety of cosmetic deficiencies and a multitude of minor repair requests, utility requirement noted in the move-out Guidelines he was provided and the requirement to have the carpets professionally cleaned.  We respond to Tenant’s complaint as follows: 1.         Trash ServiceWe do not dispute that an error was made with regard to the responsible party for trash service.  Once that error was discovered, the tenant was contacted immediately by A1 Properties to apologize for the error and request that the tenant obtain trash service.  Tenant did not dispute either the request or the change to the responsible party which is evidenced by his voluntarily obtaining trash service in his name, rather than disputing the issue at that time. 2.         Meeting in JanuaryTenant states his recollection of the January meeting “…the father of the home owner came out from California and looked at the property.  I recall him being appalled…” On January 8, 2014 the parties that were present to review the requested repairs were Maggie Fields of A1 Properties, William & Mary Brynie and Kelsey Bradshaw.  Therefore we are unable to address the tenant’s recollection of an event he was not present for. After the meeting on January 8, 2014 A1 Properties spoke with the owner who informed this office that their handyman would take care of any necessary repairs pursuant to the meeting.  To the best of our knowledge work was completed that was not cosmetic in nature and we never received any additional requests for maintenance from the tenant. 3.         Move-out GuidelinesThese guidelines are sent as a courtesy to assist the tenant in preparing the property and turning over possession at the end of occupancy.  When the owner directed us to send the non-renewal due to his intention to list the property for sale a copy of the guidelines were sent to the tenant.  We have no problem with tenant turning utilities off as of the date of his move-out and no charge will be posted to his account. 4.         Move in ReportTenant states “The lease states that landlord and tenants should do a “walk through” inspection together at the beginning of the lease.”  The lease does not state that the Landlord and tenant are to perform the move-in inspection together. (Emphasis added) The lease states on page 5, paragraph 13:  13.        Walk-Through Evaluations:  Prior to move-in to the Premises by Tenants, Tenants and Landlord (or their agents) shall complete a walk-through evaluation of the Premises.  At the completion of such walk-through, Tenants shall provide to Landlord a move-in form specifying any existing damages to the Premises (the “Move-in Form”).  (Emphasis added) A1 Properties performed this move-in inspection on June 18, 2014 upon completion of the cleaning, repairs, landscape and professional carpet cleaning at the property.  Tenant was provided a copy of the report on August 18, 2014 notified that he had ten (10) days in which to perform his move-in inspection and return the report with any additional information related to pre-existing damage that may have been missed in our inspection.  Specific instructions were given for reporting repair requests by completing and turning in a maintenance request. Tenant returned his report on or about August 31, 2014. 5.         Carpet Cleaning Tenant has complained about the requirement for professional carpet cleaning upon his move-out.  On August 18, 2014, the tenant signed a Pet Addendum which authorized him to have one (1) dog at the premises, namely, a 25lb fawn colored Pug named Addisyn.  Pet Addendum page 1, paragraph 3: “The tenant fully understands they will be responsible for professional carpet cleaning during and after vacancy due to the approval for having a pet on the premises and is to be at the tenants’ expense.  The Tenant must obtain approval of the carpet cleaning company from the Landlord and/or Landlord’s Agent.” (Emphasis added) The request for a copy of the receipt is to protect him by providing evidence that he has complied with his contractual obligation by having the carpets professionally cleaned upon moving out.  A1 Properties will not pay for a copy of a receipt that is intended to protect the tenant.  If a receipt is not provided we are unable to document that the requirement has been met we will have the carpets professionally cleaned with that amount deducted from the tenant’s security deposit.  A1 Properties[redacted]  [redacted]