All My Sons Moving & Storage

Quoted for 6 hours of service. Crew sent kept taking smoke breaks and purposely running the clock up.
Crew of three was sent, went very slow at every item they moved. One of their crew, the driver wouldn't move any items unless it was very light. Kept catching him either on his phone or smoking in the truck. When asked to cover the cushions of the couch the driver said we aren't doing that and threw them out in the outside hall. Roughly every 20 minutes they would take a smoke break next to my apartment. When I told them they couldn't be smoking because my community was smoke free community and I could be fined they snarled and after 20 minutes had another smoke break right next to my open apartment door. I then called their boss Josh which informed me that they shouldn't be taking any on the clock breaks without my permission. Then the crew dropped my dresser off the truck and the driver came out and said ***T happens and laughed. I then called Josh again and at that point I demanded another crew to be sent out, but unfortunately Josh didn't have another crew available for that day so they would have to hold onto our items until another day was available. Unsure what to do I had to crew continue because I had no choice since they loaded half the apartment already. When asking if they would be taking a lunch the driver said no we don't do that. When we left I told the driver to follow me to the apartment but he went his own way which took them an extra 20 minutes to meet us at the new apartment. I told my partner to go to the bank because the crew was way over what was estimated just to pack the old apartment. The driver overheard my conversation and as soon as his crew unloaded a handful of items told them to seize work until we had the new full estimated cost paid. Which I never signed. I told him I never had to pay until at least the truck was three quarter empty and he said well I'm collecting it now. When it came to paying him. He charged me for six mattress bags and two mirror boxes. When I asked what was that for he informed me you wanted the cushions covered you got it. At that pointed I demanded he called his boss which wasn't Josh at that time but Scott. Scott told me that's his way and I had to pay it. He also informed me I was getting charged overtime for 9 hours of work because it took longer than what was quoted. I told him that his crew was terrible and their lazy practice was the reason we went over our estimated time. He then told me that's what you owe and demanded payment for the additional hour. At that time the truck was empty and I told him I was not paying for the additional hour. I also demanded to talk to another manager and he told me he was the owner of All my Sons. I told him I wanted corporates phone number and he refused saying he was the highest person I could talk to. At that moment I told him to give me corporates phone number or I would be hiring a lawyer. He then provided me the number and mutter sly fk and hung up the phone on me. When I asked the crew to provided me a receipt they ignored me and continued packing up the truck. When asked if I needed to sign anything they ignored me and got in the truck and drove off. I still have yet to receive a receipt.