All My Sons Moving & Storage

I called the local number for All My Sons Moving number for Pelham Alabama on 11/20/23 to schedule a move for 12/8/23. When I scheduled the move, I advised I was moving from a 3 bedroom 2 bath apartment to a 3 bedroom house. I asked if they can pack the belongings and also unpack and remove the empty boxes at the end of the move. The person I spoke with assured me they could . I asked if they would be packing me the day before the move as most professional moving companies do and he said, no, they would arrive at 9 on the morning of the move with two movers who would pack me then they would move and unpack the same day. I questioned this as I did not see how they could do this all in one day. I called back 2 days later to confirm they could do this the same day and he assured me once again they could. The day before the move 12/8 , I had not heard from them to confirm the moving date ( although I did receive confirmation they had my 100 dollar deposit). He said, yes we have you down for a move for a one bedroom apartment. I said no, I have a 3 bedroom and they are to pack me and unpack me. He said there was no way they could do that with only 2 men and that when I called the first two times, the phone must have rolled to their 1-800 number in Texas and they gave me incorrect information. He said they would have to reschedule the move and have 4 men. I explained how I had everything else scheduled around this move date and he said he would give me a discount for my trouble.
( however I was not given the discount) They rescheduled the move for 12/10 and there was supposed to be 4 men there to begin at 9:00. The movers arrived with 3 men instead of 4 and arrived at 10:00 instead of 9 . I asked to make sure they knew the move was supposed to be a pack and unpack and remove boxes. He said no mam, we don't unpack boxes. That would require a different type of insurance (?). He got his operation manager on the phone and he said he would do a new separate contract for the unpacking and that the additional cost for the unpacking would be between 500 and 600 dollars. They would come the next date for the unpacking. They did come the next day and unpack however when I looked at the bill I signed the following day, I noticed they had charged me $ 136 for packing materials for when they UNpacked me. They had charged $ 133 on the previous contract for packing materials when they packed me which I believed was correct as I had provided the packing materials but didn't have enough of a few things. I called the local All My Sons phone number on 12/12 to ask why they had charged me packing materials when they unpacked me. He did not have an explanation of why this false charge had been added to the unpacking fee but they did refund the money to my credit card. The actual movers were nice and worked hard- no complaint with them but the company itself is completely dishonest and unprofessional. I should have read the Yelp reviews before I hired them. I strongly advise against using them for any move.

We were paying for our employees to move. He and his family had to be moved out by the end of the day today. All my Sons moving company showed up late and then gave a bunch of excuses why they couldn't move them today.
So far management has not been any help and was full of excuses too. My husband requested for someone in corporate office to contact him and no one has contacted him. Horrible experience and now we our employee has had to rent a truck and we are now helping him move himself. No one from this company seems to care.

We have moved several times because of my job and this one was the worst experience. This time, this was a local move. It was an easy move for the movers as well. I had already taken most of our things, but I hired All My Sons to move a few dressers, an fridge, washer, dryer, and a couple of game tables. We also had a large piece of furniture in storage. But, they didn't have to move beds, clothes, dishes, etc. The move should have taken about 2-3 hours.

My move was scheduled to start at 8am. At 7:45am, I received a call that due to DOT requirements, the driver could not arrive until 10-10:30am. I get it. I work with DOT every day. But this was poor scheduling and the last-minute notice wasn't pleasing, but I was willing to let it slide. But the driver did not arrive until 11:45am. I had an important appointment at 2pm that day. I told the driver we needed to get moving. He replied saying his boss called him at 10am wanting to know if he could work. Now, I finally know the truth.

At first, the guys were moving well. They loaded up the house in about 35 minutes. I was pleased. Then we dropped by our storage unit and the driver was more interested in looking at our pictures or checking out our motorized toys. At this point, I knew he was dragging his feet and running up the clock. They finished the move in about 4.5-5 hours. We were moving to a new home that we built. They scratched the staircase in two places pretty severely.

I spoke to the supervisor and told him about my complaints. He asked me what I was looking for. I told him I would leave the resolution up to him, but I knew if I ran my business with this type of communication and lack of urgency, I would lose my customers. He responded, "Well, you were moved today and the guys have to get paid." So, I paid, but I promised myself I would leave reviews everywhere I could. I was completely disappointed.