All My Sons Moving & Storage Reviews (%countItem)
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All My Sons Moving & Storage Rating
Description: Moving Services - Labor & Materials, Storage Units - Household & Commercial
Address: 2222 N 83rd St, Omaha, Nebraska, United States, 68134-6348
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Company didn't honor their quote of: Didn't use 5 men as quoted and 3 vans as quoted. They manipulated
the cost this way and charged double the quote
On ***, packers came to my house to pack my belongings. They charged me a total of $***
On *** 4 people met me at storage unit. One man went home, this left 3 people to move rather than 5.
Came to my house with 2 moving vans rather than 3 which was stated in quote. Had to call for another truck, wait at least an hr for it to arrive. It was a *** truck, which tells me they didn't have another company van. Charged me about double the quote. Travel time was quoted at $***, they charged $***. They only moved me 3.8 miles. The hrs. they quoted were inflated. They were late and took a lunch break for an hr. At the end of move they charged $*** Together with the packing the total was $***. The quote was for $***
ADDITIONAL DETAILS:
Case is being handled by another organization: *** Credit Card
Credit of $
Thank you for the feedback and the opportunity to respond. We have reviewed our customer's account and found that we have overcharged our customer. We have contacted our customer and advised that we will issue a refund for the overcharge. We sincerely apologize for our oversight.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company responded by acknowledging the mistake and responded favorably. I appreciate the correction and thank the company and Revdex.com for the help.
The worst service I have ever experienced happened yesterday when I used this company to move my family into our first home purchase. This made ours lives so upside down it was crazy. We were told when scheduled we were first in the day between 8a-9a. No movers showed up. I called and apparently another job came in and they pushed us back with put notifing us.
How hard would it have been to pick up the phone. Brad the so called owner of this branch said he does the scheduling and is the one who made the call. This man should not be in charge of a company that is in the customer service field. There was NO apology nothing to even make it better. The only thing he did was lie to us more. He knew how pressed we were for time after telling him in had to get my kids and a dependent adult I am responsible for. He didnt care one single bit. He didnt offer anything for their HUGE mistake. They were 5 hours late. They told us to expect them around 12-1230 and then they were LATE again they showed up at 115pm. I had to light a fire under their employees butts to get them to move us. We did half the job for them by moving almost everything to the driveway and having them unload into the garage. Kevin is the employee that told me when I paid my deposit I was first of the day. I wouldn't have scheduled it otherwise. I have obligations sitting around waiting for someone to decide to show up isnt one of them. They drivers confirmed as well as another phone support person that we were supposed to be first of the day. I am going to voice my story every where I can. All my sons should not be in Omaha NE if it is going to be operated by someone with such little heart and compassion for other. On top of this my father in law is scheduled to use their service on the 25th and I can promise you I will do all I can to get him another service. On top of that my realtor is a close friend of mine and I will tell her to steer people away from this company. I am glad it is over and wish I could say something good. But I plan on messaging the owner of the name of all my sons and tell him his "Son" in Omaha NE Brad is not running a very good company up here.
The absolute worst! We paid 10K for this move. They broke half our stuff. They were 3 hours late. They were paid to pack, move, and unpack. They put most of our stuff on the bed of the truck without even boxing it or wrapping it. Called the manager and he brought some supplies, but no mattress covers or bags, so the couch, bed, etc. were filthy from the truck. They smoked every 15 min and threw their butts on the front porch, and in the front lawn within 15 feet of a trashcan. They left tape, packing paper, and boxes everywhere. When they broke some of the expensive items they told me to go purchase supplies to fix it and it would be fine and not to claim it. I tipped them well to see if they would do a better job, but they didn't. I left several messages for a call back and no one would. I called as if to start a new move just to get someone on the phone. The. They still dis not call me back and told me they would email me a claim form, but still haven't sent it. Please, save yourself a lot of trouble and go somewhere else.
If I could rate a 0 I would.
Scheduled for them to move us in the am. Got a call after time saying 11, then at 1230 I called them. Then they said 2 then 3
Now their movers quit and the guy in a laughing voice said nothing they can do. Said find another company. Cant accommodate us in any way. I wouldnt use them if I were you!!!
missing collectible and personal items
moved *** ... items were thrown into boxes, most of which I supplied as well as bubble wrap and tape. I am missing collectible records - 45s LPs and family photographs. They did not deliver them to my home and the new owner assures me they are no longer in the home.
I want my personal items back
Thank you for the feedback. Our customer contacted our Claims Department on *** to request a claim packet. The claim packet was emailed to our customer on the same day. We look forward to receiving the completed claim packet back so we can resolve the claim with our customer.
Thank you for the opportunity to respond
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim form they sent was unreadable on my *** computer. they sent a physical form which now I have to have notarized.
I just moved and do not have my scanner operational.
Thank you for the feedback. Once our Claims Department has received our customer's completed claims packet, the claim can be evaluated and processed.
extremely poor service, extremely poor customer service, overcharging on expenses/ padding the bill and inept/ slow movers
I had scheduled a move for *** between 7-9. The movers never showed up and the phone was busy when I attempted to call. A dispatcher called me and left me an abrupt message about not being able to conduct my appointment. I called and got through- according to the dispatcher they had several call offs and would try to fit me in that day. I called to find out more information; but was bounced around between people and the manager was not around. On the day of service- the driver (who claims to have 16 years of moving service) tells me it'll be a 1 hour and 40 minute load and pack and that the unload will be even faster. I had pre-staged furniture into two areas. All it was- heavy furniture: 1 couch, 3 love seats, 4 dressers, 2 beds (that were already disassembled), 2 mattresses, 1 armoire, 1 safe, washer/dryer set, 4 book shelves, snow blower and about 20-30 boxes. It took them over 5 hours and then they added additional packing materials to the list. I contacted the movers and all they wanted to refund was packing materials. When the movers were unloading- they were very discourteous to the family and friends in the house. The furniture was pre-staged in two rooms of the old house and the movers were shown where each grouping would go in the new house; but when they packed the truck- they just randomly jammed furniture and boxes wherever. If they had loaded out each room in a group- the unload would've been fluid. I pointed out that materials located in the basement- go to the basement of the new house. Materials in the garage- go to the garage. The upstairs pre-staged area was broken into 2 areas- a master bedroom set and a kids bedroom set. I was told, by the scheduler, that the movers would lay down protective materials in the house to prevent damage to carpet and tile- they didn't. The movers even left packing materials behind and I brought to them. They left several rolls of tape and 1 roll of bubble wrap. Basically, if I wasn't around watching they would slack off and crack jokes or were rude to other family members. The customer service folks- there are none- you either talk to a scheduler or a dispatcher or whoever answers the phone and maybe talk to the operations manager- if he's in. The estimator and the scheduler both estimated the move at 3 hours- the driver and loaders both said about 3 hours or less- because the longest part is pack out and the fastest is unloading. The 3 men who showed up to move me claimed to have 16 years for one guy, 6 years for another and the third was a new hire. The new hire (***) pretty much walked around looking for tape or would wrap one item- but was ineffective for the first hour or so until the other two started packing the truck. The operations manager that I talked to gave me some blather about heavily regulated statutes and that he can't refund me any money except packing materials- that is completely unacceptable. The movers even complained about upcoming moves and previous moves. One mover stated that if they got a certain person requesting a move that they planned on calling in sick for that day and hope that another crew gets the job. When the movers left the old house and got to the new house- I had to pay for the move or else they would drive off with my household goods to their storage area. Basically I had to pay what they wanted to charge or else. That was not explained to me and it certainly felt like I had to pay ransom to get my own materials. All in all this was a very poor experience. I couldn't even have the option of trying to cancel because they would keep the deposit of $***- for them not showing up in the first place. I feel that this company takes advantage of the fact that a person is vulnerable during a move and by the time the move is done the customer just wants them gone.
I was told it was a 3 hour job- I only want to pay for 3 hours of labor and that includes the $*** deposit too. Labor was $*** per hour- therfore I want to pay for 3 hours of labor and 1 hour of travel for a total of $*** minus the $*** depoist for a total of $*** rather than the $*** I was charged. I want $*** refunded back to me.
Thank you for the feedback. All My Sons Moving apologizes for the issues that occurred during the relocation. On ***, our customer was quoted a non-binding, hourly rate move. This move included 3 movers at $*** per hour, One hour of travel time at $*** plus a minimal fuel surcharge. There is also a charge for any packing materials needed in order to protect our customer's goods. On ***, our Operations Team confirmed all aspects of the pending move including costs associated with the move. An email was also sent to our customer confirming the details. The relocation was performed and completed on ***. Our customer contacted our Operations Team on *** to express his concerns and the packing material charges were refunded as a customer service gesture. Because we value our customer, we would like to offer an additional $*** refund. Please let us know through the Revdex.com if this is an acceptable resolution and we will gladly refund this amount via a company check.
Thank you for the opportunity to respond.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is absolutely another show of the unprofessionalism and lack of responsibility that this company continues to demonstrate. $***? Really? That's not even an hour's worth of their labor. In the initial complaint I did not address my lost time from work. I had to take another day off work at their expense. This company is *** and does not care. I want to know why they continue to have an A rating- why? Every complaint posted talks about their inability to do this job correctly and how they take advantage of people. If this company and the Revdex.com wants to make me whole and compensate me for their actions, then they should pay attention to my first posting. I will pay for 1 hour for travel and 3 hours of labor- refund the rest. By the way- the driver that was sent to my house told me that he was supposed to be my driver for the day I was supposed to be moved. $*** is not an acceptable compensation. If you were the customer- how would you feel, being treated this way? A gesture of kindness was to not bill me for packaging material; really? But, you billed me anyways and then padded the bill with packing materials that were not used. The appointment scheduler, estimator, dispatcher and driver all told me three hours for labor. The fair and appropriate thing to be done is refund the amount of money I want refunded. Or refund my whole move. I lost 1 days wages because of this stunt and the moving company created an environment full of friction. From their operations manager, all the way to the movers- friction. I am willing to pay for only 3 hours of labor and 1 hour of travel (there and back)- refund the rest. Finally, the accounting of events from the movers is wrong and is missing the times and days that I called wanting to know where the movers are or what they planned on doing to fix the situation. I spoke to several people- *** the dispatcher, *** the estimator and ***- all of which deferred me to someone else or could not answer questions. Here the desired resolution- I was told it was a 3 hour job- I only want to pay for 3 hours of labor and that includes the $*** deposit too. Labor was $*** per hour- therefore I want to pay for 3 hours of labor and 1 hour of travel for a total of $*** minus the $*** deposit for a total of $*** rather than the $*** I was charged. I want $*** refunded back to me.
(The consumer indicated he/she DID NOT accept the response from the business.)
All of My Sons needs to be held accountable for their actions, their complete lack of professionalism and their poor customer service. The reality is that they cost me a day in wages, they overcharged me in services and failed to meet their own timelines. Throughout the current process, it is clear that this moving company only cares about money. IT is completely evident in how they have handled my situation. And reading through the Revdex.com website, how they have handled others in the past. On one hand they didn't care that their own employees didn't' show up to work to fulfill their requirements and on the other hand they will overcharge you as a consumer. I had to call them when they didn't show up on time or at all. Nobody answered the phone. Their dispatcher contacted me after the movers were over two hours late to inform me that they weren't coming. At no point did anyone contact me to offer an apology upfront or at all and they didn't offer to schedule me later that day or the next. As a matter of fact I was told that I might be scheduled later than the next day. I had to call them over and over again. The manner in which they conduct themselves is unnerving and very apparent in my complaint and other complaints. The only reason they've apologized to me is because they are being held accountable in a public forum that impacts their business and through the Revdex.com. They have admitted that they are the entire reason for their poor service; but they refuse to offer any real resolution. Only through the Revdex.com have they offered anything. And what they have offered is really insulting. All of My Sons Moving Co ***- Avoid them at all cost. The first form of compensation they offered was to not charge me packing materials; but they did anyways and they over charged on packing materials. They claimed packing materials on certain things I didn't have moved. Their phone etiquette is poor. Going through the Revdex.com is the only way I have had any real accountability. The most they have offered is a refund of 1 hour's labor- $*** and that's after several attempts by the Revdex.com to get resolution from them. I am willing to pay for the 3 hours they quoted me and the travel time of 1 hour. They charged me $*** for 5.5 hours of labor and travel and fuel. The only compensation that All of My Sons have given me is the $*** refunded to me for packing materials. And that's after I received the bill of lading and called them to have those charges refunded. Throughout the process, I was quoted 3 hours by several people for moving. The day of the move- the lead for the crew quoted me 3 hours too. All of My Sons have failed to deliver in any capacity. They failed to show up on time or at all on the scheduled day of the move. They failed to call me to inform me that their drivers were a no show. They called me around 930am on the day of the move and left a 'call me back' message. That was 2.5 hours after their expected show time and after I attempted to call them to find out what was going on. At this point in the process, I want a full refund. All of My Sons needs to be held accountable. They over charged me, they worked past their quoted estimated time of moving and charged me for items and materials that weren't moved. I had pre-staged items into two rooms and gave them simple instructions and they failed to even pack the truck correctly. The movers were *** to friends and family members at the delivery site- often times stating that they would just place items in the garage. I was at both houses each time. There was even a 20 minute period where I had to go back to the old house to check to make sure that they got everything and found they left behind their packing materials. Even then, I told them where I was and that I had my phone on me. They had my number. At no point has this moving company gone out of their way to extend me any professional courtesy on their own; I have had to call and call and call. Why am I, as the customer, being made to suffer at All My Sons poor quality of service? Where is the accountability at any level with and within this business chain? Another fun fact in quality of service from these guys. Did you know? That when the truck showed up to move me, the driver looked in the back and the truck was in complete disarray and that he spent at least a half hour organizing the truck and blaming the previous crew for leaving the truck disorganized. Where is the quality or professionalism in this business? Crews calling off or not showing up. Over charging. Customer Care is completely horrible. There were three movers- two of which had experience and the third one was a new guy who spent his time wandering around waiting to be told what to do. He even forgot the bubble wrap. This is why I want a refund. There were three movers who showed up; but, let's face it, two did the work. Again- what I want is a refund. I am willing to pay for 3 hours of move time and 1 hour of travel and the fuel charge. I want the rest refunded to me. By the way- I want to state that I was the one always calling the moving company. During the move process, nobody called to see how the move was going, another example of their lacking professionalism.
Thank you for the additional feedback. We believe that we have addressed our customer's concerns and have attempted to resolve the concerns with a partial refund of $***.
Never showed up on time for over three days. Stopped in the middle of the move & didn't finish it.
Didn't showed up on time for over three days. Stopped in the middle of the move & didn't finish it. When I called to complain, I was hung up on. They would say they would be at the house on a certain day & certain time & then not show up.
I want my money back that I paid them on the day that they moved half of my items.
Thank you for the feedback.
Our customer's original move date was *** to which our customer cancelled as our men were heading to the job because it was getting dark . Our customer stated that he did not want us to move him in the dark. The next available date to perform the move was ***. Our customer agreed to the change. On ***, our moving team provided service for our customer. We were informed on that day that there was a riding lawnmower that needed moved as well. Our truck was not equipped with a lift to accommodate this. It was agreed upon that the move would be completed on *** with a truck that would accommodate the riding lawnmower. On ***, our Operations Team attempted to call our customer to confirm he was ready, however, we could not get ahold of him. As a result, our crew was dispatched to another job. Our customer finally called at 9:00 am to which we informed him that due to us not being able to reach him to confirm the move would take place, his move was pushed to the second job of the day. At approximately 9:30 am that day, our customer came in to the local office to express his concerns. and became aggressive during the conversation. Therefore, we declined to offer any additional service for our customer. We tried to accommodate our customer every way we could after he cancelled his original move because of darkness. Our customer has only paid for the services rendered and cannot offer any refund.
The measure of any company is not the way they perform when things go well, but the way they respond when problems happen.
We had a simple scheduling disagreement: my wife and I separately confirmed an 8:00 am move time that would let us get into our new place in time to unpack and sleep there. Their notes said it was an afternoon (second) move. This should have been easy to resolve. Rather than taking their customers' word or checking the recordings of those calls, this company's front office folks (Devin and Brad) repeatedly denied the possibility that their notes could be wrong and insisted we were misremembering. We had several calls where we asked for updates because our crew did not arrive until 4:45 pm. At one point Brad told my wife (who was rather upset about the whole thing) that she must be confused and had better check with her husband. At no point did they apologize for the discrepancy, try to do something to make it right, or even pretend to be concerned about the consequences.
Anthony's crew of movers was a bit more methodical (i.e. slower but more careful) than I expected during the loading process, but they did a good job. They worked very quickly at the new house, finished 15 minutes earlier than we had agreed, and refunded me the time. I would work with them again, but only if they switched companies.
Donald C. ***
Oct. 15,2018 Act. Xxxxxxxxxxx***
Case***
As I recall when I booked this Service on 9/6/18. I put down a $100 deposit I talked Victor and he said it was $152 . A e-mail was sent to me that day that thanking me for doing business with them with a account number no other information.
They show up around 9AM presented me with no contract or any thing. Moved the gun safe from my pickup at the front door in a distance 30 feet same floor (in about 15 min.).
Presented with e-pad It said $152 I signed it my phone goes off and read charge of $361 plus the $100 deposit $461 total. I said what is, this he turned and left.
I called and was told of a 2 hour min and fuel charge and 15 min is round off to a hour or they were coming from Omaha I live in Lincoln
This part of the letter I sent them no reply. Never Never call them.
Ripped Off
Thank you for your feedback. I researched your concerns regarding the final billing. The quote given over the phone on 9/6/18 included the following:
3 men @ $152.00 per hour with a 2 hour minimum = $304.00
1 hour of travel time = $152.00
$5.00 fuel surcharge fee
This is a total of $461.00 to complete the service.
The deposit amount of $100.00 was taken on 9/6/18 and the balance was of $361.00 was charged to your card on 9/7/18.
Please feel free to reach out to our Operations Manager at *** for any further concerns.
very unprofessional, damaged all the items that were to be moved, was told by the movers that my stuff was "crap". Claims department only offering compensation of $210.00 for damages done to antique piano and furniture. was forced to sign stating all items arrived in god condition , and pay the bill in full before they would unload my items. Items damaged repair cost is over $2,500.00, was told they will never pay that amount. when moving they never covered glass furniture properly and slammed items into walls, leaving holes in the residence. I would highly recommend not using this moving company.
Stolen and damaged property
We hired All My Sons Moving & Storage to move our household belongings on ***. The salesman gave a great pitch detailing how careful they are - wrapping banisters and door frames with blankets, wrapping furniture and TVs in blankets, stacking everything properly in the truck to avoid damage.
This company charges by the hour. The movers were late. They opened every window in our house without asking, despite the air conditioning being on at a low temperature. They took over 4 hours to load the truck.
They then took over an hour to arrive at our new home, which was only 10 miles away. They did not follow us, as we requested, and they never called to ask for directions.
When they arrived, they unloaded everything in less than 30 minutes, and left very quickly.
We discovered after they left that they had damaged our big screen television, a queen-sized headboard, a glass dining room tabletop, and had stolen a bag full of prescription medications.
We filed a claim against them, requesting $*** to cover replacing the TV, headboard, tabletop and medications. We received stating they would only pay $*** per pound per item. This was a total of $*** which would not even cover the replacement of the medications, let alone anything else.
The letter we received from them came from:
***
AMS Customer Care Team Specialist
***
***
***
***
This letter requested we sign on off on releasing them of any further liability.
We want the full $*** that it would take to replace the damaged and stolen items. $*** is a slap in the face.
AMS received a call from the customer concerning damaged and/or missing items and a claims kit was generated from the Customer Care team. The claim was received on ***. It was noted that the customer did not purchase any additional insurance coverage and thus liability is determined on maximum valuation at $*** per pound. On ***, the claim examiner offered a settlement in accordance with the valuation coverage. As of this time, we have not received a written acceptance or rejection of the offer. If the customer indicates a written rejection to the claim examiner, she may proceed with an additional consideration by the Claims Review Board.
Company sent email with outline of anticipated charges for moving services but billed grossly in excess of the agree charges. The quality was awful
Company agreed to move my home furnishings for a charge
Company agreed to move my home furnishings from *** in *** to *** in *** for a charge of $*** dollars per hour. Two young men arrived in *** at approximately 10:30 on *** and began the moving process and truck loading and packing of personal belongings. They finished unpacking the truck in *** at about 11:30 pm for a total of 13 work hours. At the agreed rate of $*** per hour plus and hour for travel the charges should have been approximately *** plus perhaps a charge for packing materials. Instead they charged my card over $*** and left a complete mess at the *** house and left so many articles behind that we had to rent a 12X6 foot ***whixh we filled completely to finish the move at a cost of $***. All My Sons Moving & Storage fraudulently represented to cost of the move and grossly overcharged my credit card not to mention completely failing to move all the contents of the home. They said the truck was full but a neighbor stated that he saw inside and that it was not. (*** of ***, ***, ***). This company should be held accountable for grossly misrepresenting the cost of the move by fraudulently over charging my credit card and did a terrible and incomplete move.
The customer contacted AMS on *** to inquire about a move on ***. The booking was confirmed for a *** move date, on a rush basis. The estimate included a flat rate of $*** plus hourly billing for labor to load and unload the truck. Due to the last minute nature of the booking, AMS only had one truck available and this was relayed to the customer. The customer asked that the crew load the truck to capacity and he would then be responsible for moving the balance of items. On the date of the move, the crew was also asked to pack for the customer, which increased the scope of move and required an increase in labor as well as packing supplies and materials. The estimate included travel to *** and then to *** for $*** plus packing material and an hourly rate for loading and unloading. The final charges included $***, $*** in labor, $*** for travel time and $*** for packing materials. The services were performed as requested and completed on ***. Thank you for allowing us an opportunity to respond to this complaint.
I have used All My Sons Moving & Storage twice in the last year and both times have exceeded my expectations. The gentlemen who moved my belongings, two different teams, were courteous, attentive to details, and punctual. Each time they helped me, house to apartment and apartment to house, my belongings were taken utmost care of. Not a single damaged, broken, or lost item. The first time I used there packing service, the second time I did not. And both times came in under the estimate.
I highly recommend All My Sons Moving & Storage to anyone looking for a mover. I will definitely be using All My Sons Moving & Storage for any future moves.
I was overcharged by a half an hour, they were 3.5 hours late, multiple items were broken, & their claims people are unhelpful & ***.
On *** I made an appointment with All My Sons to have them help me move. The week prior I had called and spoke with one of their employees to make an appointment. I was told I would get a phone call at 2pm that they are on their way and they would be there by 2:30. The day of the move I took off work early and left class to get things in order for them to arrive, but by 2:45 I hadn't heard from them. Several calls later I find out they won't be making it until 6pm, 3.5 hours later than I was told. Once they were finally there they rushed me through the paperwork & got started, but they informed me of a two hour minimum. I disputed this since I was never told about this and the guy on the phone estimated it would only be 1.5 hours. He called the manager and said they agreed to drop it. Once we started moving, one of the guys knocked over a whole tower of boxes off the dolly and I heard glass break. However he whisked away the box to the truck and wouldn't let me see it. The lid to the box even fell off when he dropped it, but he took a lid from another box in the truck to hide it so I couldn't see. Once we got loaded and to the new place there was more paperwork, and he estimated finish time to be 7:45. They started unloading and I grabbed the box that was dropped. I had very carefully packed that box with plenty of packing paper & plush material, but after being negligently dropped from several feet it didn't matter. A fancy decorative glass bowl that was a gift from my deceased great-grandmother was completely shattered. The claims department is saying it is not their fault since I packed the box but dropping it was just plain negligent and no amount of packing material would have saved it. I asked the movers about it and they said I can file a claim and they will pay to replace it. We got back to unloading but they struggled for quite a while to get my large desk into my room. Eventually they got it, but I found a chunk of wood from what I assumed was a bottom corner from being scooted. I wasn't too worried about minor damage, however once I started to put stuff in the desk I noticed it was structurally unsound, and pushing on it made the whole thing come apart. Had I not been standing up and caught it it would've collapsed entirely. One whole side was ripped off and the desk is no longer safe to use. They had to have known about the damage and decided to prop it up, letting the weight of the desk hold it in place and hide it rather than tell me about it. I have filed a claim at AMS but am getting *** service and fear I will not receive proper compensation for the items damaged. The desk was very expensive originally, but I found an exact replacement for sale used for $***. I have been told that according to their policy, items are only worth $./lb. The desk is 225 pounds which puts me at $***, but still not enough to cover the replacement. The bowl however is only 10 pounds but will cost way more than $to replace, and the sentimental value is gone forever. Additionally, the movers left at 7:30, but my bill says they left at the original planned time of 7:45. I specifically asked them about that when they left and they said the bill would be adjusted. Also, the 2 hour minimum was not waived. So I was charged an extra half hour I should not have been. Dealing with the company is getting me nowhere and the claims department has been *** and difficult to deal with. For space purposes I desperately need to get rid of the broken desk, but can't because they won't get back to me if I need to keep it for inspection or not. I have had such an awful, very expensive time with them I just want it to be over and to get enough money to replace the items they damaged, as well as let as many people as possible know to avoid them at all costs.
I am asked to be refunded for the half hour I was charged and did not use, which totaled $***. I would like to be reimbursed for the cost of replacing the desk, which is a very reasonable amount since I bought the replacement used rather than new at $***. Theres really no way to replace my deceased grandmother glass bowl, but I could possibly find something aesthetically similar for $.
Our customer was moved and did report damages, the coverage provided on all moves is at no additional charge to the customer, the customer signed, accepted and selected $0.*** per pound per article liability for damages. This amount came to $*** we also acknowledged and provided half of the amount she requested for time which was $*** for a total settlement amount of $***. This customer paid the absolute minimum charge possible for a move at the cost of $***. The settlement agreement we sent to the customer is fair and reasonable. Our dedicated customer care team is positive, professional, polite and friendly always. Our job is to resolve our customers at a reasonable resolution based on the facts of the relocation. The customer has been sent a settlement for $
If you value your time and personal possessions do NOT go through All My Sons moving. When I booked my appointment I was told they would call me at 2pm when they were headed my way and would be there at 2:30. After several calls, they didn't show up until 6pm. Then once they finally got there, they dropped a box and I heard the glass shatter, but they whisked it away in a hurry and wouldn't let me see. I also discovered that they broke my large desk and didn't have the decency to tell my a whole side of support was ripped off. I found out when I went to put stuff on it and it fell apart. Dealing with the claims process has been a whole new ordeal with a lot of very snotty and rude people working in that department. Still going through the process, but it sounds like I'm completely out of luck and they will not pay anywhere near what it will take to replace my items. All around a horrible experience that has cost me several hundreds of dollars for an hour and a half move. Avoid at all costs!
ALL MY SONS MOVED ME ON *** FROM AN APARTMENT TO MY NEW HOME. THE TORE MY COUCH IN THE FRONT IT IS UNREPAIRABLE(IT WAS ONLY ABOUT 6MONTHS OLD AT THIS TIME). THE ALSO TORE WOOD OFF OF MY DRESSER AND DAMAGED MY WALL GOING TO BASEMENT.(I DIDN'T REPORT OTHER THINGS I FIXED) I WAS TOLD ABOUT 3 HOURS AND IT TOOK 8 HOURS. I HAD TO CALL FOR A CLAIM FORM AND MAIL IT TO ***. I RECIEVED A VERY LOW OFFER. REFUSED OFFER AND SENT BACK TO THEM. I FINALLY CALLED AFTER NOT RECEIVING ANY RESPONSE. I THEN EMAILED AND THEN RECEIVED A RESPONSE. IT WAS ALSO UNACCEPTABLE, I SENT MY RESPONSE. AFTER NOT HEARING ANY THING I EMAILED THEY. THEY ASKED THAT I CALL SOME ONE() THROUGH AN EMAIL I RECEIVED ON ***. I CALLED AND LEFT A MESSAGE ON THE *** AND HAVE STILL NOT HEARD ANY THING.
Replacement REPLACEMENT OF MY NEW COUCH AND MONEYS TO REPAIR WALL AND DRESSER. MINIMUM OF $*** AS I WILL HAVE TO PAY DELIVERY ECT.
This consumer did not move with All My Sons Of ***. Please remove this complaint and advise the consumer to contact the Revdex.com in
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any thing from this company. They were incompetent in caring for my items during the move. The offer is not acceptable to repair or replace my items.
(The consumer indicated he/she ACCEPTED the response from the business.)
Send me the form but I will tell everyone I know how I was treated by your company
This claim has been closed - this claim was processed in *** and a settlement offer was sent to the customer, we then closed the claim, re opened again in *** and sent an increased settlement offer (larger amount of money). We cannot open this claim again. We will offer a full and final settlement of $*** as a gesture of cusotmer care and to take care of our customer. Thank you. Please respond with your acceptance of $*** and we will send you the settlement form.
Being 55 years old, I've moved a few times over the years. All My Sons is by far the worst company I've ever dealt with. To use a few words: liars, thieves, cheats, cowards. They ruined furniture, stole items, lied about starting a claim, offered pennies on the dollar, now, trying to take them to small claims court, they won't even answer the door for the constable that has to serve them. WARNING. do not use this company or you'll be here nex!! I'm also shocked at the Revdex.com rating. Do some homework!
NEVER use All My Sons moving company! We scheduled our appointment to move 3 months in advance, requesting a specific time and date for our move. Two days before we were scheduled to move, they still had not confirmed the time with us. We had to call them 5 times in order to get a time for our move! When moving day came, we were expecting a call from them around 7:30am and to arrive sometime between 8am and 9am. 9am rolls around and we have not heard from the movers, so we call in and are told that the movers have been dispatched and we should hear from them shortly. 10am rolls around, and we call back, only to be told that our driver was dispatched to help another team with a heavy item, but that we should hear from him in about 15 minutes. Finally, at 11am we ended up calling all other moving companies in Omaha and were able to find somebody else to help us move. We had to cancel multiple appointments for that night, and are still waiting on the refund for our deposit 5 days later! Absolutely horrible company!
On *** my husband and I hired All My Sons to move us from one apt to another in ***. We paid them by the hour. We were told that we would have 3 men to move us. When they arrived at 9:00am, there were only 2 men. In the process of the move the movers broke the back of our couch while taking it out of the old apt, besides the fact that it took them 1/2 hour to move it down five steps and out. My husband didn't want to pay $*** for the hour that it would probably take them to move the now broken couch up the three flights of steps to our new apt., so he gave the couch to the movers. At the new apt., the movers leaned our headboard against the wall in the bedroom, walked away, and it fell over, damaging it beyond repair. I told them to bring it back downstairs and throw it in the dumpster. Earlier that day, I left for the new apt. before the movers were done packing and my husband made the BIG decision to leave before they were done also because when the movers were finished at the new apt, collected over $*** and left and I went back to the old apt.,I discovered they left about 1/4 of the things in the apt. This move was a nightmare! Now, when I filed a claim on ***, their corporate office in ***, *** is denying the claim because I don't have pictures and they are claiming that the furniture was damaged before the move! I found this out after several phone calls, being put on hold for several minutes, talking to many different people who didn't know what was going on. This company is a disgrace to the business community!
Account_Number:
Repair I would like my claim answered and paid. They had 30 days to to do this from *** which is when they received my claim. They were not willing to take any money off my $*** and some bill because there movers didn't finish the job and left 1/4 of our things including furniture behind.
Although the customer did not provide pictures which is required to process a claim in order to show the damages, we have still processed the claim and a settlement offer has been sent to the customer.
In response to our phone conversation this morning, I want All My Sons Moving and Storage to know that I informed them in an email to their customer care department in *** the first week of *** that the reason I did not have pictures of my damaged couch and headboard was because I did not have one of those fancy phones that took pictures and our camera was packed in a box. I also stated this in several phone calls to their representatives. They could have easily contacted the two men that moved us that day and damaged those 2 pieces, and if they were honest people they could have confirmed this fact. I received a letter from *** with AMS Customer Care team attempting to resolve my claim by reimbursing me $***/lb for my headboard for the total amount of $. He did not offer a reimbursement for the couch. Of course the couch weighed around 300lb, which would result in more money than they would like to pay me. So where is my claim reimbursement for the couch? All My Sons Moving and Storage have not to this date even addressed the issue that the movers left 1/4 of our household items behind, which was discovered later that night when I returned to the old apartment.
I don't think it is fair that a large company who holds all the cards should get away without taking accountability for their lack of professionalism and the neglect to pay their claims in a just manner. I want a copy of our contract for this move and a copy of our receipt for payment, both of which we did not receive.
Thank you Nancy for your assistance in this situation.
Thank you, a customer care specialist will be calling our customer, we will provide a settlement offer, the contract and any other documents she requests. Thank you. Our number is
I received an offer from *** from AMS Moving on *** for $*** to settle my claim. I don't think it is enough, but I took it. I faxed the necessary papers back that same day. I called their dept. yesterday, one week later, to check if they received my fax. I found out that it was still sitting in a pile next to the fax machine. ONE WEEK LATER! *** assured me that she would see that it gets to the accounting dept. What a *** unorganized, *** business to work with.