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All My Sons Moving & Storage of Boulder

7070 W 117th Ave Ste C, Broomfield, Colorado, United States, 80020-2959

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All My Sons Moving & Storage of Boulder Reviews (%countItem)

I give Robert and Ryan all a 5! They've been really wonderful and patient! I would definitely refer your company to others.

Thomas and crew we're absolutely wonderful. We had a difficult driveway up in the mountains and they handled it like pros. A-plus for effort!.

Jacob and his crew were fast, efficient, and super friendly. I would highly recommend them as a moving company.

Arrived on time, personable and very quick loading. All furniture was shrinkwrapped too. Great job.

I spoke with Ryan to arrange for a simple move. He told me that the charge was $129 per hour and that there was a 2 hour minimum. I confirmed this with him twice. He mentioned no other charges or fees. Finding this price fair, I agreed to pay a $50 deposit.
The next day, one of his employees called to confirm the appointment and mentioned a "travel charge" and a "fuel surcharge." After I asked him to explain these additional charges, he informed me that the travel charge was the same hourly rate as the moving hourly rate--$129--and that this was "standard." I explained to him that this additional charge was not mentioned in the discussion that I had had the previous day, but he kept repeating to me that that was the standard charge. We never got around to discussing the fuel surcharge.
I asked to speak with Ryan, but the employee repeatedly informed me that Ryan was sitting right next to him (as though that made a difference?) but was on the phone. It took me a few minutes to get the employee to agree to have Ryan call me back so that I could speak with him personally. Well, a few hours later, not Ryan, but the employee called to graciously offer to only charge me half of the $129 travel charge that was not disclosed at the time that I agreed to pay a deposit.
Fortunately, I caught on to this business's dishonest practices before they were able to attempt to solicit any more previously unmentioned "standard" charges, but I am in the process of disputing the payment of the deposit. This is absolutely ridiculous.
Also, in Ryan's email signature, they claim to be "A rated by the Revdex.com (Revdex.com)", which is not true.

All My Sons Moving & Storage of Boulder Response

I apologize you were not told about the travel cost, all or local moves have 30 minutes to 30 minutes back, the reason we do the confirmation calls is to make sure that you understand the quote in full, which you did not understand the travel charge, we have refunded your $50 deposit once you told us you were not going to move with us. We do hundreds of moves a month and every single customer is charged travel charge.

Fantastic experience! Every thing was so smooth! Every thing from being on time to taking care of my stuff. The team was very polite and quick! All the guys in the office were very helpful as well. All around one of the best experiences Iv'e had! Thank you All My Sons of Boulder!!

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Address: 7070 W 117th Ave Ste C, Broomfield, Colorado, United States, 80020-2959

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