All My Sons Moving & Storage of Birmingham

We were paying for our employees to move. He and his family had to be moved out by the end of the day today. All my Sons moving company showed up late and then gave a bunch of excuses why they couldn't move them today.
So far management has not been any help and was full of excuses too. My husband requested for someone in corporate office to contact him and no one has contacted him. Horrible experience and now we our employee has had to rent a truck and we are now helping him move himself. No one from this company seems to care.

We have moved several times because of my job and this one was the worst experience. This time, this was a local move. It was an easy move for the movers as well. I had already taken most of our things, but I hired All My Sons to move a few dressers, an fridge, washer, dryer, and a couple of game tables. We also had a large piece of furniture in storage. But, they didn't have to move beds, clothes, dishes, etc. The move should have taken about 2-3 hours.

My move was scheduled to start at 8am. At 7:45am, I received a call that due to DOT requirements, the driver could not arrive until 10-10:30am. I get it. I work with DOT every day. But this was poor scheduling and the last-minute notice wasn't pleasing, but I was willing to let it slide. But the driver did not arrive until 11:45am. I had an important appointment at 2pm that day. I told the driver we needed to get moving. He replied saying his boss called him at 10am wanting to know if he could work. Now, I finally know the truth.

At first, the guys were moving well. They loaded up the house in about 35 minutes. I was pleased. Then we dropped by our storage unit and the driver was more interested in looking at our pictures or checking out our motorized toys. At this point, I knew he was dragging his feet and running up the clock. They finished the move in about 4.5-5 hours. We were moving to a new home that we built. They scratched the staircase in two places pretty severely.

I spoke to the supervisor and told him about my complaints. He asked me what I was looking for. I told him I would leave the resolution up to him, but I knew if I ran my business with this type of communication and lack of urgency, I would lose my customers. He responded, "Well, you were moved today and the guys have to get paid." So, I paid, but I promised myself I would leave reviews everywhere I could. I was completely disappointed.