All My Sons Moving and Storage of St. Louis Reviews (%countItem)
All My Sons Moving and Storage of St. Louis Rating
Address: 3594 N Lindbergh Blvd, Saint Ann, Missouri, United States, 63074-2105
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+1 (314) 862-7676 +1 (314) 867-7676 |
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A home move approximately 2.2 miles (per *** maps).
All My Sons (AMS) did not move items out of first location, pack, load into truck, unpack and install my furniture per contract/properly causing extreme damage and some total loss of items, including property damage to both housing locations.
Support crew was non-professional as noted by crew manager, Maurice, as he first stepped in the door, 'I brought you extra men....I didn't want them because they have no experience and are not trained, but I had no choice.' This proved to be true as they never lifted furniture, dragging it across wood flooring (pics available) causing damage, ramming into wall spaces/door frames causing damage (pics available), not properly packing with blankets or boxes (pics available) causing major damage to furniture.
During the move, with damages noted, discussions were held with numerous people.....i.e., ***, *** , ***, ***, *** was estimator, who visited my home prior to move. Communications continued frequently using phone and/or EMails.
Pictures include acknowledgement of damages by Crew manager, as he is shown in pics.
AMS tried to hide furniture damages by crew using a paint/stain pen to cover scratches/gouges, but instead, caused more damage to furniture. Doors were jammed, bed frames were broken, scratches and gouging from not packing properly. An antique mirror was not packed in a box (as required/paid for and was a total loss...it was used as a buffer between furniture pieces and was shattered...it took me more than a month to acquire the damaged mirror (had never seen it as AMS kept in their possession until I again demanded its return...pieces missing (where did they go?)
The move out of the house was rushed to get it on the truck. Floor and frame damage.
The move into a NEWLY refinished condo (all new paint, new doors w/frames, etc.) was chaotic and rushed causing major damage to walls and furniture, etc.
I have sent required claim form to AMS.
Thank you for the feedback. On behalf of All My Sons, I would like to apologize for the issues you experienced regarding your move. We always strive for excellence knowing how stressful a move can be, and we did not meet your expectations. For that I am truly sorry.Once our Claims Department receives the completed damage claim documentation from our customer, a Claims Specialist will be assigned and will be processed as promptly as possible.Thanks you for the opportunity to respond.
Complaint: ***
I am rejecting this response because:
This is a rejection of the newest AMS message.Complainant has been in constant communication with AMS.AMS HAS received paperwork... for them to say they have not received it is incorrect.AMS continues to require complainant to 'jump through hoops', providing more and more documentation and delaying processing of the claim.Damaged furniture was taken away by AMS from the delivery site and not returned for almost 2 months... after 3 calls and an EMail asking for its return. It was then delivered on a cardboard sheet (not even in a box and with pieces missing) to the VACANT move-out location; no phone call or EMail advising of its pending return or they would have been told to deliver to NEW location. It was impossible to add this piece to the claim without it being in my possession, as I had not seen the damage (totally destroyed). AMS, it turns out, never placed the mirror in a box, as part of the moving contract, used it as a 'buffer' between other furniture pieces causing damages to those pieces, also.I could go on and on....documentation attached.
Sincerely
The claims packet was received by All My Sons Customer care on 3/22. That same day, a settlement offer was sent to the customer based on the terms of the moving contract. We have not heard back from the customer either accepting or refusing the settlement offer. On 3/27 we received a call from *** advising that the customer had filed a claim with them. We advised them that we had sent out a settlement offer. The adjuster advised us that they were still investigating and that they would advise us of the outcome.
With regards to damaged furniture being taken away. The drive brought 1 piece, a mirror frame that had the glass mirror broken out. The customer was informed that we had the piece. A few weeks after the move received a call stating that the customer wanted the damaged piece returned.
***
Operations Manager
AMS Moving & Storage of St. Louis, LLC
d/b/a All My Sons Moving & Storage of St. Louis
***
***
***
***
"Safety Takes Priority Over Everything We Do"
Complaint: ***
I am rejecting this response because:
This is utter fabrication on AMS part!!! I NEVER received a settlement offer from AMS, not in the USPS or EMail, nor even the phone.
I would be required to submit the settlement offer to my insurance company. Insurance adjuster also spoke to AMS and no settlement offer was mentioned to the claims adjuster.
The mirror they mentioned in this AMS response was totally destroyed, not just shattered mirror (see the pic from the day of delivery). Another fabrication.
I am adding the tip I gave the crew in my claim, making my total move cost to be $2000. This is over and above the full damage claims.
My rejection stands.
Sincerely
Thank you for the additional feedback. The settlement offer letter was mailed to our customer on 3/22/19. Our Claim Specialist will also email the settlement offer letter to our customer to the email we have on file. Our customer's insurance carrier *** has notified our Claims Department of the claim submission and advised that the claim is under investigation. Our Claim Specialist spoke with *** at Nationwide on 3/27/19 and advised her that we had mailed a settlement offer letter to our customer.
Complaint: ***
I am rejecting this response because:
I have received a letter from AMS referencing a settlement.
It is not signed, it is a printout of a letter (possibly) created on March 22, but not mailed until March 26 (USPS postage stamp) and received on March 29. A shortened window for response was created by back dating the letter, allowing only 30 days from an unsigned letter.
Further noted;
I believe a claim of this size would require a licensed insurance appraiser doing an onsite(s) review of the damages. I have had NO AMS insurance appraiser contact me for an appointment to review damages in two locations.
The offer is substandard for this type of claim, i.e., not even the full moving fee and a claim that is larger than a small claims court.
I am willing to negotiate a settlement, based on a full in-person review of damages by the AMS insurance carrier appraiser.
Sincerely
Thank you for the additional feedback.
The settlement agreement letter that was sent to our customer is based on the contractual agreement. See attached documents. According to the signed transportation bill of lading, our customer maintains a valuation limit of $0.60/pound/article with no deductible. To clarify, valuation is defined as the shipper’s declaration of the carrier’s maximum limit of liability in the event of loss or damage to the shipment. Valuation is a concept unique to the transportation industry and is specifically authorized by the Department of Transportation. All My Sons Moving & Storage limit of liability for loss or damage to the shipment is $0.60/pound/article.
As a means of clarifying this matter, our customer did not purchase insurance, but rather basic valuation protection was provided at no additional cost. We do not sell insurance nor are we an insurance company. Valuation is not insurance but a contractual agreement that prescribes the declaration of the value of the property in the event that there is loss or damage.
We have also been in communication with our customer’s insurance carrier, ***, who has informed us that they are investigating the claim and will correspond with AMS with their findings.
Again, our most sincere apologies for the damages that occurred and we look forward to a resolution.
Complaint: ***
I am rejecting this response because:
I am rejecting this response because:
AMS did not comply with contract;
Mattresses not packaged
Mirrors not packaged
Moving blankets not utilized
Property damage to both from and to households, i.e., walls scrapped (20 ft.), door jambs damaged, front/storm door gouged/broken, hardwood floors gouged (didn't pick up furniture), corners
I can only add 4 pics for examples...damages total $50K+/-
Sincerely
Complaint: ***
I am rejecting this response because:
This issue has NOT been resolved. AMS has refused to abide by the signed agreement (months ago). There is no reason for the contracted payment to be withheld for another 30 days. Until a check for the full amount of the signed agreement is received, this complaint is subject to litigation.
Sncerely
A check will be cut and mailed to our customer this week.