When we got notice that the gas would be shut offThere was a mix up because they were sending the bill at the wrong addressWe called and immediately made the payment then and thereWe understood what had happened as soon as we were notified that the gas would be shut offThankfully we caught it on time and no power was shut offThe account has been paid and our contact infohas been updated
Consumer stated: The rental agreement I had was with Thorne RealtyThorne Realty sent the security deposit funds to Burmaster Real Estate Group and the funds were not given to me right away because of "legalities" but I was told from that office that the funds were spent by the company already and the funds would be sent as soon as rent was collectedI did receive my security deposit but only after waiting for it from Burmaster
Ms***,
This is our response to the request for funds based upon an over paymentPer the letter received from Section 8, the tenant portion of monthly rent changed as of 9/1/from $to $which is a difference of $In the months of September and October,
Section only paid the amount of $each month
Since Section has failed to remit the missing $for September and October so there are no funds in which to hand back
As of today, all funds and management has been handed off to White House RealtyWe no longer manage your property nor are we holding any funds for the over payment in our accountsAt some point, Section will send the balance to the new management company to fix the missing increased payments for September and October
Here is the application both my mother and I seperately filled outAbove my signature line it states if application is not fully
completed or received without the screening fee the application will not be processed and the application and any screening fee will be returnedAt the time of turning in our application my mother didn't have all her information and the receptionist said I won't be able to process the application with out your mothers social security cardSo we left and days later I went down to there office with my step father whom said he would get on the lease with me we'll that didn't follow through either so he asked the respect ironist will they refund the application fee since nothing was done she replied stating Gray the owner would contact usDays went pass I continued to call, another employee from burnmaster called left a message and when I tried to reach her at the office never did I get a answer that's when I filed a claim with Revdex.comI'd like to resolve this issue withe burnmaster if their willing to refund the dollars that they kept without processing my application
Consumer stated: The rental agreement I had was with Thorne Realty. Thorne Realty sent the security deposit funds to Burmaster Real Estate Group and the funds were not given to me right away because of "legalities" but I was told from that office that the funds were spent by the company already and...
the funds would be sent as soon as rent was collected. I did receive my security deposit but only after waiting for it from Burmaster.
Ms. [redacted] is correct, our company did approve her friend [redacted] to rent the unit located at [redacted] Mr. [redacted] was approved and asked to bring in a double deposit due to his credit score being below our standard 650 score required to rent one of our homes. Mr. [redacted] and Ms....
[redacted] came in after 5 pm on a Friday to drop off the requested deposit. At this point, we had no knowledge of whom Ms. [redacted] was in regards of this property. This started to change on that following Monday when Ms. [redacted] started making threatening phone calls about the deposit that was charged. She and Mr. [redacted] came into the office on Monday to resolve the issue. They met with Mr. [redacted] Burmaster who explained that if Ms. [redacted] wished to live in the home, she would need to apply just as Mr. [redacted] did previously and get approved. Our company ran Ms. [redacted]’s credit only to find that she has an eviction from the previous month. This explained why there was such a need to get into a property with our company. Once this was discovered, we declined Ms. [redacted] but Mr. [redacted] was still approved to rent the property. We explained this to Ms. [redacted] that Mr. [redacted] was fully approved but she would not be allowed to live in the home. It was at this point that Ms. [redacted] became angry and canceled the deposit hold that was placed on the property. Since Mr. [redacted] allowed her to do this cancellation, the amount of $325.00 was taken from the deposit per the agreement signed with Mr. [redacted]. The property was removed from the market for those 10 days which meant that they were charged accordingly. The overall is that Mr. [redacted] was fully approved and though Ms. [redacted] states she was going to stay there when he was away, she could not qualify thus leading to her upset and issues with the process. She failed to mention prior to filling out the application that she had an eviction on her record. Had she done this, we could have saved a lot of time and closed this out right there instead of having to run credit to find this fact out after 10 days. Lastly, we no longer have it where our pet deposit is non-refundable. All our pet deposits are refundable if the tenant’s animal is found to have done no damage in the property. We are declining the request for the $325.00 to be returned to Ms. [redacted]. Regards,[redacted]
When we got notice that the gas would be shut off. There was a mix up because they were sending the bill at the wrong address. We called and immediately made the payment then and there. We understood what had happened as soon as we were notified that the gas would be shut off. Thankfully we caught...
it on time and no power was shut off. The account has been paid and our contact info. has been updated.
Response:In September we were notified of the bed bug problem from one of our tenants. We sent out a licensed Contractor, Official Pest Prevention to take care of the problem, at the owner’s expense., The tenants were sent information on how to prepare for the treatment, and all parties complied...
with those instructions. The Pest Control Company came out and treated all units. The problem has now been taken care of.California does not have clear guidelines on whose responsibility it is to take care of Bed Bugs. They are a growing problem in California. They are brought in by tenants, and can live in walls and other places for a long time before showing up inside a home. We do our best to manage the problem when it arises.
Company states: On page "LRA Page 2 of 2" of the contract it clearly states that the screening fee is non-refundable. We have included a copy of this signed agreement.
The history on this issue is that the prospective tenant turned in an application and a fee of $60 for one of 11+ brand new homes that were being being built. We ran their credit at a cost of $30 to run a credit report ($15 each), plus staff time to collect all their documents, verify previous...
rental history, verify section 8 vouchers, and verify work history. We tried to confirm work history and had issues getting answers and ultimately when we ran their credit it came back with multiple cautions and an overall “Decline” recommendation from the credit bureau (see below). Our website, our application, and all advertising state that we do not offer refunds on applications because of the actual costs we have to pay to run their credit ($30 hard cost straight to the credit agency ($15 each), plus staff time calling for all of the verifications and putting all the documents together). We feel that the tenant knew our refund policy going into this because it is listed directly on the actual application (See attached Blank Application on Page 3, Section II SCREENING FEES). And if they filled it out online it’s also stated in our rental tenant section of the website (see below). They also were declined by our credit reporting agency who is our outside source that gives us recommendations based upon all factors. We feel sorry that they did not qualify for the new home.[redacted] Burmaster Real Estate Group 2020 Hurley Way Ste 105 Sacramento CA 95825
When we got notice that the gas would be shut offThere was a mix up because they were sending the bill at the wrong addressWe called and immediately made the payment then and thereWe understood what had happened as soon as we were notified that the gas would be shut offThankfully we caught it on time and no power was shut offThe account has been paid and our contact infohas been updated
Consumer stated: The rental agreement I had was with Thorne RealtyThorne Realty sent the security deposit funds to Burmaster Real Estate Group and the funds were not given to me right away because of "legalities" but I was told from that office that the funds were spent by the company already and the funds would be sent as soon as rent was collectedI did receive my security deposit but only after waiting for it from Burmaster
Ms***,
This is our response to the request for funds based upon an over paymentPer the letter received from Section 8, the tenant portion of monthly rent changed as of 9/1/from $to $which is a difference of $In the months of September and October,
Section only paid the amount of $each month
Since Section has failed to remit the missing $for September and October so there are no funds in which to hand back
As of today, all funds and management has been handed off to White House RealtyWe no longer manage your property nor are we holding any funds for the over payment in our accountsAt some point, Section will send the balance to the new management company to fix the missing increased payments for September and October
Here is the application both my mother and I seperately filled outAbove my signature line it states if application is not fully
completed or received without the screening fee the application will not be processed and the application and any screening fee will be returnedAt the time of turning in our application my mother didn't have all her information and the receptionist said I won't be able to process the application with out your mothers social security cardSo we left and days later I went down to there office with my step father whom said he would get on the lease with me we'll that didn't follow through either so he asked the respect ironist will they refund the application fee since nothing was done she replied stating Gray the owner would contact usDays went pass I continued to call, another employee from burnmaster called left a message and when I tried to reach her at the office never did I get a answer that's when I filed a claim with Revdex.comI'd like to resolve this issue withe burnmaster if their willing to refund the dollars that they kept without processing my application
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Consumer stated: The rental agreement I had was with Thorne Realty. Thorne Realty sent the security deposit funds to Burmaster Real Estate Group and the funds were not given to me right away because of "legalities" but I was told from that office that the funds were spent by the company already and...
the funds would be sent as soon as rent was collected. I did receive my security deposit but only after waiting for it from Burmaster.
Ms. [redacted] is correct, our company did approve her friend [redacted] to rent the unit located at [redacted] Mr. [redacted] was approved and asked to bring in a double deposit due to his credit score being below our standard 650 score required to rent one of our homes. Mr. [redacted] and Ms....
[redacted] came in after 5 pm on a Friday to drop off the requested deposit. At this point, we had no knowledge of whom Ms. [redacted] was in regards of this property. This started to change on that following Monday when Ms. [redacted] started making threatening phone calls about the deposit that was charged. She and Mr. [redacted] came into the office on Monday to resolve the issue. They met with Mr. [redacted] Burmaster who explained that if Ms. [redacted] wished to live in the home, she would need to apply just as Mr. [redacted] did previously and get approved. Our company ran Ms. [redacted]’s credit only to find that she has an eviction from the previous month. This explained why there was such a need to get into a property with our company. Once this was discovered, we declined Ms. [redacted] but Mr. [redacted] was still approved to rent the property. We explained this to Ms. [redacted] that Mr. [redacted] was fully approved but she would not be allowed to live in the home. It was at this point that Ms. [redacted] became angry and canceled the deposit hold that was placed on the property. Since Mr. [redacted] allowed her to do this cancellation, the amount of $325.00 was taken from the deposit per the agreement signed with Mr. [redacted]. The property was removed from the market for those 10 days which meant that they were charged accordingly. The overall is that Mr. [redacted] was fully approved and though Ms. [redacted] states she was going to stay there when he was away, she could not qualify thus leading to her upset and issues with the process. She failed to mention prior to filling out the application that she had an eviction on her record. Had she done this, we could have saved a lot of time and closed this out right there instead of having to run credit to find this fact out after 10 days. Lastly, we no longer have it where our pet deposit is non-refundable. All our pet deposits are refundable if the tenant’s animal is found to have done no damage in the property. We are declining the request for the $325.00 to be returned to Ms. [redacted]. Regards,[redacted]
When we got notice that the gas would be shut off. There was a mix up because they were sending the bill at the wrong address. We called and immediately made the payment then and there. We understood what had happened as soon as we were notified that the gas would be shut off. Thankfully we caught...
it on time and no power was shut off. The account has been paid and our contact info. has been updated.
Response:In September we were notified of the bed bug problem from one of our tenants. We sent out a licensed Contractor, Official Pest Prevention to take care of the problem, at the owner’s expense., The tenants were sent information on how to prepare for the treatment, and all parties complied...
with those instructions. The Pest Control Company came out and treated all units. The problem has now been taken care of.California does not have clear guidelines on whose responsibility it is to take care of Bed Bugs. They are a growing problem in California. They are brought in by tenants, and can live in walls and other places for a long time before showing up inside a home. We do our best to manage the problem when it arises.
Company states: On page "LRA Page 2 of 2" of the contract it clearly states that the screening fee is non-refundable. We have included a copy of this signed agreement.
The history on this issue is that the prospective tenant turned in an application and a fee of $60 for one of 11+ brand new homes that were being being built. We ran their credit at a cost of $30 to run a credit report ($15 each), plus staff time to collect all their documents, verify previous...
rental history, verify section 8 vouchers, and verify work history. We tried to confirm work history and had issues getting answers and ultimately when we ran their credit it came back with multiple cautions and an overall “Decline” recommendation from the credit bureau (see below). Our website, our application, and all advertising state that we do not offer refunds on applications because of the actual costs we have to pay to run their credit ($30 hard cost straight to the credit agency ($15 each), plus staff time calling for all of the verifications and putting all the documents together). We feel that the tenant knew our refund policy going into this because it is listed directly on the actual application (See attached Blank Application on Page 3, Section II SCREENING FEES). And if they filled it out online it’s also stated in our rental tenant section of the website (see below). They also were declined by our credit reporting agency who is our outside source that gives us recommendations based upon all factors. We feel sorry that they did not qualify for the new home.[redacted] Burmaster Real Estate Group 2020 Hurley Way Ste 105 Sacramento CA 95825