All Exterior Aluminum Reviews (%countItem)
All Exterior Aluminum Rating
Address: Po Box 1178, Lecanto, Florida, United States, 34460-1178
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Improperly installed gutters causing water overflowing into entry way of house. Have been calling them for months with no response at all.
Several gutter issues: bad gutter leak, corner gutter pitch not properly set and large amount of water accumulates in gutter causing overflow of water into the entry way.
Basically we would like a call back from the company and have them repair the issues with the faulty gutters. If we are able to finally get an appointment, we'd like them to actually show up.
From: Dan W
Sent: Monday, July 23, 2018 8:59 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# 90214362 (Ref#111-90112843-90214362-7-400)
Customer tried calling and left message but unfortunately I had an accident that landed me in the hospital. We have corrected this issue with customer and showed him there was nonthing wrong with the slope of his gutters and that they were preforming as designed. Im sure you will remove this after speaking with customer. Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with Mr. W's reply completely. He did NOT correct the issues. After more than several months of unanswered phone calls, my only recourse was to pay another contractor to fix the gutter slope and down spout issues before I had water damage to my new home. Mr. W's crew showed up unannounced a couple of weeks later to fix what was now already done. I told them that after no contact from their company, I hired a new contractor to fix their mistakes. They were very apologetic and told me about the owner's accident. While they were here I had them inspect the gutters they installed on my detached garage to be sure they were ok. I am sorry to hear about Mr. W's misfortune but that doesn't discount the months and months of trying to contact him to no avail, not to mention the additional cost to me to have someone correct their mistakes.