All Estates Realtors

We had received the complaint from MsS [redacted] from Nissan prior to this message We already set up an appointment to look at her Murano to troubleshoot the problem The tech determined that the problem with the navigation system was a faulty antennae and we have already ordered a new one The customer was provided with a rental car and as soon as the part arrives it will be installed for her, of course at no charge since the vehicle is under factory warranty still Once the part has been installed and we test the system and have the customers approval, we will consider this case closed.Sincerely,E [redacted] ***Executive Manager

This vehicle was purchased on 5/15/ Close to two years ago and you are now looking for us to reimburse money because you bought a vehicle that you signed for and took delivery of but say the payments were too high? You traded in a vehicle on that one that you owed quite a bit more than it was worth so that is what increased your payments There is no cooling off period in California I am sorry that you had to voluntarily repossess the vehicle but no one forced you into that car We were paid off by the bank soon after you got it and have no control over what payments you made or any reimbursement

As I stated previously There is no offer to the customer We did nothing wrong The deal was done, the vehicle was delivered and we were funded by the bank Now the bank owns the vehicle and the rights to it There is "No Cooling Off Period" in California and we have these signs in both languages prominently displayed around the dealership as well as on the contracts he signed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10698609, and find that this resolution is satisfactory to me
Regards,
*** K***

Complaint: 11800039I am rejecting this answer because: Ello diguieron que el dinero que yo di de pago inicial el para pagar los impuestos y tramites del DMV entonces eso impuestos son mios ok por lo cual quiero que me regresen el dinero que diPor el auto que no estoy agusto Translation: (They said that the money that I gave the initial payment to pay the taxes and DMV paperwork then that taxes are mine okay so I want to get the money I gave backFor the car that I am not comfortable
Heriberto Xelhuantzi

This is the first correspondence I have received regarding this or any other complaint in months.  It could be possible that you sent it to an old email address but I always respond within 48 hours of receiving any complaints in the past and I am well aware of the rules.With regards to this...

customer Mr. Xelhuantzi, no one here told him to bring back the truck as he was approved the day after he bought it and we were funded by the bank within 10 days.  He decided he could have gotten a better deal elsewhere days after he bought the truck and since there is No Cooling Off Period after you sign a contract and take delivery, he was told he owned it.  He then voluntarily dropped it off and said he didn't want it.  In doing so he forfeits his down payment and will have a voluntary repossession on his credit report which he was advised of.  We have done nothing wrong and we won't accept his vehicle.  The bank may have already picked it up as they own it once we got paid off.Sincerely,[redacted]Executive Manager

I have reviewed the complaint with D[redacted] in service and his supervisor M[redacted], the service director.  I have decided to refund the $120 diagnostic fee to Ms. K[redacted] immediately and apologize for the lack of effort in assisting her with the window problem.  The fact that the...

vehicle only has 45,000 miles and this happened is of no importance because with any vehicle at any time they can have a mechanical problem.  We have warranties provided from the manufacturers to handle such instances.  Our service department did advise her that a new window motor was needed which I was told she declined, however they should have tried to at least raise the window back up for her before she left.  She has exceeded the time frame and miles for the factory warranty to cover this item so it is a customer pay situation.  We are happy to give her a discounted price if she decides to have the work done here.  I am personally handling the check process so I will sign it and make sure it goes out in todays mail.  I am sorry for the bad experience and assure you it is not the norm as we pride ourselves with how many referrals and repeat business we get.Sincerely,E[redacted]Executive ManagerTeam Nissan

We had received the complaint from Ms. S[redacted] from Nissan prior to this message.  We already set up an appointment to look at her Murano to troubleshoot the problem.  The tech determined that the problem with the navigation system was a faulty antennae and we have already ordered a new...

one.  The customer was provided with a rental car and as soon as the part arrives it will be installed for her, of course at no charge since the vehicle is under factory warranty still.  Once the part has been installed and we test the system and have the customers approval, we will consider this case closed.Sincerely,E[redacted]Executive Manager

This vehicle was purchased on 5/15/2015.  Close to two years ago and you are now looking for us to reimburse money because you bought a vehicle that you signed for and took delivery of but say the payments were too high?  You traded in a vehicle on that one that you owed quite a bit more...

than it was worth so that is what increased your payments.  There is no cooling off period in California.  I am sorry that you had to voluntarily repossess the vehicle but no one forced you into that car.  We were paid off by the bank soon after you got it and have no control over what payments you made or any reimbursement.